Vancouver, Bc Guest experience agent Jobs – 45 Openings This Week

Guest Services Manager (Full-time) - Coast Tsawaassen Inn
Coast Tsawwassen Inn —Delta, BC
- $52,000–$58,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Flexible schedule
Assistant Front Office Manager
The Westin Wall Centre, Vancouver Airport —Richmond, BC
- $72,500 a year
- Full-time
- English
- Microsoft Office
- Hotel
- Store discount
- Dental care
Quick apply
Ramp Agent - Part-Time
SAMSIC Assistance Canada Inc —Richmond, BC
- $21 an hour
- Part-time
- Heavy lifting
- In-person
- Dental care
- Paid time off
Quick apply
Front Desk Agent and Night Auditor
Waldorf Hotel —Vancouver, BC
- $19 an hour
- Full-time
- Serving
- Bar
- Customer service
Quick apply
Guest Services Agent
Marriott International, Inc —Vancouver, BC
- $25.48–$31.85 an hour
- Full-time
- No experience needed
- Hotel
- High school diploma or GED
Contact Centre Service Agent (BC/AB - Remote)
The Travel Corporation —Vancouver, BC
- $19.35 an hour
- Overtime
- Remote
Quick apply
Guest Service Agent
Basecamp —Vancouver, BC
- $18 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Laundry Attendant (Part-time)
Arbutus Club —Vancouver, BC
- From $21.49 an hour
- Part-time
- In-person
- Store discount
Reservations Agent
Pan Pacific Vancouver —Vancouver, BC
- $26.34 an hour
- Weekends as needed
- Marketing
- Microsoft Office
- Databases
Quick apply
3d
Guest Service Agent
Sandman Hotel Group —Vancouver, BC
- $24.00–$26.10 an hour
- Part-time
- Customer service
- Hotel
- Accounting
- Dental care
- Employee assistance program
Quick apply
Guest Services Agent
Onni Seymour Street Development LP —Vancouver, BC
- $21–$23 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Vision care
Quick apply
4d
Seasonal Front Desk Agent - Full Time
FAIRMONT —Vancouver, BC
- $26.99–$33.74 an hour
- Weekends as needed
- Hospitality
- English
- Microsoft Office
Quick apply
12d
Guest Services Agent - Part Time
Onni Property Management Services Ltd —Steveston, BC
- $22–$23 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Vision care
Quick apply
7d
Front Office Agent
PETERSON GROUP PROPERTI —Vancouver, BC
- $28 an hour
- Weekends as needed
- Microsoft Word
- Customer service
- Hotel
Quick apply
At Your Service Agent
Marriott International, Inc —Vancouver, BC
- $27.04–$33.80 an hour
- Full-time
- No experience needed
- Hotel
- High school diploma or GED
4d
Spa Reception Agent (Part Time)
Hyatt Vancouver Downtown Alberni —Vancouver, BC
- $30.25 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Tuition reimbursement
Royal Service Agent, Part-Time
FAIRMONT —Vancouver, BC
- $33.44 an hour
- Part-time
- Customer service
- English
- Windows
- Commuter benefits
- Dental care
Quick apply
Member Services / Front Desk Agent
Hollyburn Country Club —West Vancouver, BC
- $21 an hour
- Weekends as needed
- Microsoft Word
- Sales
- Microsoft Office
Quick apply
Reservations Agent
Onni Seymour Street Development LP —Vancouver, BC
- $58,000 a year
- Full-time
- Customer service
- English
- Databases
- Employee assistance program
Quick apply
Customer Service Agent - Richmond
Harbour Air Ltd —Richmond, BC
- Temporary
- Heavy lifting
- Customer service
- Computer skills
Quick apply

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Guest Services Manager (Full-time) - Coast Tsawaassen Inn

Coast Tsawwassen Inn -
Delta, BC

Apply Now

Job details

Full-time
$52,000–$58,000 a year

Qualifications

Hospitality
Operating systems
Customer service
High school diploma or GED
Hospitality Management
Communication skills
Hotel experience

Full job description

Owned and operated by Century Group, Coast Tsawwassen Inn is a premium, all-suite hotel, offering 90 comfortable and spacious guest rooms, banquet and event spaces, and fitness room. , Recently modernized, Coast Tsawwassen Inn is designed to enhance guest stays, upgrade the quality of business meetings, and authentically connect with the Tsawwassen community — truly reflecting our commitment to ‘Refreshingly Local’.

Consistently rated #1 in guest satisfaction and rated one of the finest hotels available within Coast Hotels.

Role Summary
Reporting to the Rooms Division Manager, the Guest Service Manager will provide hands-on leadership, superior customer service, and is responsible for the day to day function of the Front Desk and our Guest Service Agents. This position will also act as Duty Manager in the absence of senior management.

Key Accountabilities

Maintain complete knowledge of, and comply with, all Company and department policies, service procedures and standards.
Ensure that current information on rates, packages and promotions is available at the Front Desk and that staff are knowledgeable on such information.
Monitor reservations and room inventory. Proactively reach out to guests to resolve any potential issues.
Perform all Front Desk duties as needed.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
The ability to develop relationships with new guests, return guests, group contacts etc. to provide maximum personalized guest service.
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
Handle all guest concerns, issues, inquiries and complaints as needed.
Conduct a pre-shift meeting with staff and review all information pertinent to the day’s business.
Coordinate breaks and work duties for staff.
Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
In absence of senior management this position acts as duty manager resolving or notifying the applicable party of any issues or concerns within the hotel as a whole.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
Responsible for creating the front desk schedule and ensuring adequate coverage of the front desk.
In case of staff shortage is responsible for covering front desk shifts
Connects and engages with Ambassadors in their work, ensuring that Ambassadors feel recognized and valued. Creating a work environment based on Coast’s Values. Responsible for building a team with the right people in the right roles and managing performance.
Maintains health and safety standards and complies with all regulations
Responsible for the security and safety of the property, the Ambassadors, and guests when completing tasks. Liaises with Senior Management and or security representatives (if applicable) to stay informed of issues ongoing throughout hotel
Perform all other duties as required.

Education and Experience

A minimum of 3 years of experience in the hotel industry, preferably at the Front Desk, in a busy hotel environment
Grade 12 education. Hospitality diploma preferred

Skills and Abilities

Exceptional communication skills (written, oral and listening), interpersonal, and customer service skills
Knowledge of hotel reservation operating systems
Experience with Google Workspace
Able to multitask and demonstrate initiative
Professional appearance and attitude

Coast Hotels offers a variety of benefits, including competitive wages & benefits, wellness spending account, flexible work schedules, hotel discounts, staff meals, training & development, career advancement opportunities & more!

CTI1

Apply Now

Refine Your Search

guest experience agent jobs in vancouver, bc

Guest Services Manager (Full-time) - Coast Tsawaassen Inn

Assistant Front Office Manager

Ramp Agent - Part-Time

Front Desk Agent and Night Auditor

Guest Services Agent

Contact Centre Service Agent (BC/AB - Remote)

Guest Service Agent

Laundry Attendant (Part-time)

Reservations Agent

Guest Service Agent

Guest Services Agent

Seasonal Front Desk Agent - Full Time

Guest Services Agent - Part Time

Front Office Agent

At Your Service Agent

Spa Reception Agent (Part Time)

Royal Service Agent, Part-Time

Member Services / Front Desk Agent

Reservations Agent

Customer Service Agent - Richmond

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