vancouver, bc patient care quality liaison Jobs – 118 Openings This Week

Intake Coordinator, Patient Care Quality Office
Vancouver Coastal Health —Vancouver, BC
- $35.37–$50.85 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's
- Wellness program
- Dental care
Neonatal Intensive Care Unit (NICU) RN
Providence Healthcare —Vancouver, BC
- $41.42–$55.91 an hour
- Full-time
- Analysis skills
Nurse Practitioner
Auscan Medical Inc. —British Columbia
- From $80 an hour
- Full-time
- Medication administration
- First Aid Certification
- Patient care
- Commuter benefits
Quick apply
17h
Registered Pharmacy Technician - Richmond
Randstad —Richmond, BC
- $35–$39 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid time off
Quick apply
2d
Business Operations Manager
ISCT, International Society for Cell & Gene Therapy —Vancouver, BC
- $80,000–$90,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
Quick apply
1d
Peer Support Worker, Substance Use Services (Urban Health)
Providence Healthcare —Vancouver, BC
- $29.76–$31.64 an hour
- Dental care
- Vision care
6d
Indigenous Wellness Liaison
Providence Healthcare —Vancouver, BC
- $35.36–$50.83 an hour
- Full-time
- Nursing
- Bachelor's
- Social Work
- Dental care
- Vision care
Medical Coordinator – Street Health & Supported Housing (Vancouver Community)
Vancouver Coastal Health —Vancouver, BC
- Part-time
- Leadership
- Wellness program
15h
Patient Navigator
Musqueam Indian Band —Vancouver, BC
- Full-time
- Organizational skills
- Social Work
- Communication skills
Quick apply
11h
Primary Care Team Nurse (RN/RPN) - Lily's Community Health Center (Casual Pool)
Vancouver Coastal Health —Vancouver, BC
- $41.42–$55.91 an hour
- Wellness program
- Dental care
Regional Leader, Recovery Services
Vancouver Coastal Health —Vancouver, BC
- $55.27–$79.45 an hour
- Full-time
- Word processing
- Master's degree
- Analysis skills
- Wellness program
- Dental care
Regional Leader, Regional Programs
Vancouver Coastal Health —Vancouver, BC
- $55.27–$79.45 an hour
- Full-time
- Word processing
- Master's degree
- Analysis skills
- Wellness program
- Dental care
Primary Care Team Nurse (RN/RPN) - Lily's Community Health Center
Vancouver Coastal Health —Vancouver, BC
- $41.42–$55.91 an hour
- Temporary
- Wellness program
- Dental care
12d
Primary Care Team Nurse (RN/RPN) - Lily Lee Community Health Center
Vancouver Coastal Health —Vancouver, BC
- $41.42–$55.91 an hour
- Full-time
- Wellness program
- Dental care
8d
Advisor, Talent Acquisition, Provincial Laboratory Medicine Services (PLMS)
PHSA —Vancouver, BC
- $76,111–$109,409 a year
- Full-time
- Hybrid work
- Laboratory experience
- High school diploma or GED
- Travel
13d
Case Manager - Registered Nurse (RN) Facility/Priority Access Liaison
Vancouver Coastal Health —Vancouver, BC
- $41.42–$55.91 an hour
- Temporary
- Analysis skills
- Case management
- Nursing
- Wellness program
- Dental care
8d
Occupational Therapist - Access and Discharge Coordinator
Vancouver Coastal Health —Vancouver, BC
- $45.15–$56.17 an hour
- Word processing
- Databases
- Computer skills
- Wellness program
- Dental care
First Responder Services Manager & First Nations Liaison
BC Emergency Health Services —Vancouver, BC
- Temporary
- Bachelor's
- No university degree
- Business
3d
Primary Care Team Nurse (RN/RPN) - Downtown Community Health Centre
Vancouver Coastal Health —Vancouver, BC
- $41.42–$55.91 an hour
- Part-time
- Wellness program
- Dental care
7d
Medical Office Assistant (MOA)
Vancouver Coastal Health —Richmond, BC
- $27.84–$29.72 an hour
- Temporary
- Customer service
- Writing skills
- Medical office experience
- Wellness program
- Dental care
14d

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Intake Coordinator, Patient Care Quality Office

Vancouver Coastal Health -
Vancouver, BC

Apply Now

Job details

Full-time
$35.37–$50.85 an hour

Qualifications

Microsoft Powerpoint
Microsoft Excel
Bachelor's
Customer relationship management
Human Services
Social Work
Medical terminology

Full job description

Salary Details: The salary range for this position is CAD $35.37/Hr. - CAD $50.85/Hr. Job Summary:

Come work as an Intake Coordinator, Patient Care Quality Office with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for an Intake Coordinator to join the Patient Care Quality Office Team. Apply today to join our team!

Please note that this position is full time in-office.

As an Intake Coordinator, Patient Care Quality Office (PCQO) with Vancouver Coastal Health you will:

Support Vancouver Coastal Health (VCH) in its focus on establishing and maintaining effective relationships with our patients/clients/residents.
Receive all incoming complaints, concerns, inquiries and compliments both internal and external stakeholders to VCH and determines the type and urgency of complaint/inquiry received.
Review and perform initial resolve, or may re-direct more complex complaints/concerns to a PCQO Liaison for follow up.
Maintain the department’s system for tracking, analyzing and reporting client feedback activities in the BC Patient Safety & Learning System (PSLS).
Provide analytics support to the Regional Manager, Regional Director and PCQO Liaisons in the tracking, management, resolution and education of patient/client/resident issues.
Work closely with all members of the PCQO team, VCH Executive Office, Quality & Patient Safety, Risk Management, and Communications and Public Affairs, referring to them all client feedback issues with the potential for liability or other risks to VCH.

In accordance with the Vision, Purpose and Values, and strategic priorities of the Vancouver Coastal Health Authority (VCH), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Qualifications:

Education & Experience

Bachelor's degree in a relevant human services discipline.
Three to five (3 to 5) years of recent, related public and client relations experience preferably in a health care setting, or an equivalent combination of education, training and experience.

Knowledge & Abilities

Demonstrated ability to deal effectively with the public and staff in a courteous, tactful and diplomatic manner.
A high degree of discretion and maturity in handling confidential information in sensitive and potentially emotionally charged situations.
Decision-making ability to appropriately triage all incoming complaints and inquiries from patients, families and staff.
Demonstrated understanding of complaints management, the BC Patient Safety & Learning System (PSLS), quality improvement and clinical/medical terminology.
Good working knowledge of software applications, including Word, PowerPoint and Excel.
Demonstrated ability to work under pressure and meet deadlines.
Demonstrated ability to function independently and organize work effectively.
Physical ability to perform the duties of the position.

Closing Statement:

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
Grow your career with employer-paid training and leadership development opportunities
Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
Award-winning recognition programs to honour staff, medical staff and volunteers
Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.

Apply Now

Refine Your Search

patient care quality liaison jobs in vancouver, bc

Intake Coordinator, Patient Care Quality Office

Neonatal Intensive Care Unit (NICU) RN

Nurse Practitioner

Registered Pharmacy Technician - Richmond

Business Operations Manager

Peer Support Worker, Substance Use Services (Urban Health)

Indigenous Wellness Liaison

Medical Coordinator – Street Health & Supported Housing (Vancouver Community)

Patient Navigator

Primary Care Team Nurse (RN/RPN) - Lily's Community Health Center (Casual Pool)

Regional Leader, Recovery Services

Regional Leader, Regional Programs

Primary Care Team Nurse (RN/RPN) - Lily's Community Health Center

Primary Care Team Nurse (RN/RPN) - Lily Lee Community Health Center

Advisor, Talent Acquisition, Provincial Laboratory Medicine Services (PLMS)

Case Manager - Registered Nurse (RN) Facility/Priority Access Liaison

Occupational Therapist - Access and Discharge Coordinator

First Responder Services Manager & First Nations Liaison

Primary Care Team Nurse (RN/RPN) - Downtown Community Health Centre

Medical Office Assistant (MOA)

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