Vancouver, Bc Responsable service clients Jobs – 2 Openings This Week

Service Delivery Manager
Paladin Airport Security Services —Richmond, BC
- $70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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Director, Labour Relations
Paladin Airport Security Services —Richmond, BC
Lead the design and development of education strategies and training to further develop the labour relations skills and knowledge of the operations management…
$120,000–$135,000 a year
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Service Delivery Manager
Paladin Airport Security Services —Richmond, BC
Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education…
$70,000 a year
Quick apply

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Service Delivery Manager

Paladin Airport Security Services -
Richmond, BC

Quick apply

Job details

Full-time
$70,000 a year

Qualifications

Microsoft Powerpoint
Microsoft Word
French
Business Management
Microsoft Excel
Customer service
Post-secondary education
Supervising experience
Bachelor's
Personnel management
Business
Leadership
Communication skills

Full job description

Service Delivery Manager

We are currently hiring 12-month term Service Delivery Managers based out of Vancouver International Airport.

Summary

The Service Delivery Manager leads screening checkpoint operations, ensuring strong performance, regulatory compliance, and a safe, efficient passenger experience. This role is responsible for driving operational excellence, leading frontline teams, and partnering with stakeholders to support seamless airport security operations.

Responsibilities

Own screening checkpoint operations and drive compliance across the board
Build and maintain strong relationships with aviation security stakeholders
Hit daily KPIs while ensuring full adherence to Standard Operating Procedures (SOPs)
Lead, coach, and mentor Screening Officers, fostering an engaged and motivated team
Conduct performance reviews and champion employee recognition
Apply progressive discipline when needed, fairly and consistently
Document and compile detailed security incident reports, capturing key details, timelines, and actions taken
Support Screening Officers with escalated operational matters, including complaints and security incidents
Conduct workplace investigations alongside People & Culture and senior leadership
Handle day-to-day administrative tasks that keep operations running smoothly
Other duties as assigned

Qualifications

Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
Knowledge of relevant security and employment legislation
Strong operational focus, ability to work under pressure and provide creative solutions
Experience in managing personnel in a unionized environment
Proficiency in using office software such as Word, Excel and PowerPoint
Willingness to work irregular hours, shift work, and attend incidents after hours
Strong communication, leadership, client service, and persuasive skills
Fluency in French is an asset
Additional duties as required

Salary: $70,000

Work Hours: These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred. This role is fully based at Vancouver International Airport (YVR). #PASS2B

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!

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