Vancouver Bc Bank call centre Jobs – 19 Openings This Week

System Monitoring Operations Center Intern
Peoples Group —Vancouver, BC
- $27–$28 an hour
- Weekends as needed
- Hybrid work
- Computer Science
- Windows
- Analysis skills
Retail District Manager - BC
Canna Cabana —Vancouver, BC
- $80,000–$90,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Inventory management
8d
Operations Specialist
Royal Bank of Canada —Vancouver, BC
- Full-time
- English
- Analysis skills
- Computer skills
4d
Gourmet Coffee Attendant
Marriott International, Inc —Burnaby, BC
- $21–$24 an hour
- Full-time
- Experience working with individuals with disabilities
- No experience needed
- Hotel
9d
2027 Wealth Management, Winter Administrative Assistant (4-16 months)
Royal Bank of Canada —Vancouver, BC
- Full-time
- Computer literacy
- Salesforce
- Research
11d
Recreation & Outreach Facilitator (Casual)
Strive Living Society —Vancouver, BC
- $25.95 an hour
- Part-time
- Experience working with individuals with developmental disabilities
- CPR Certification
- Microsoft Office
- Wellness program
- Designated paid holidays
Quick apply
14d
Kitchen Assistant (Casual)
Kílala Lelum —Vancouver, BC
- $25.25 an hour
- Hotel
- Cleaning
Business Development Manager
Meridian OneCap Credit Corporation —Burnaby, BC
- $45,000 a year
- Remote
- Microsoft Word
- Microsoft Outlook
- Customer service
Sr. Team Leader, Collections
CIBC —Vancouver, BC
- Weekends as needed
- Hybrid work
- Continuous improvement
- Recruiting
- In-person
11d
2027 Wealth Management, Winter Digital Strategy and Communications (4-16 months)
Royal Bank of Canada —Vancouver, BC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
11d
Analyst, Global Physical Security Operations Center (Global Security)
Royal Bank of Canada —Vancouver, BC
- Weekends as needed
- PMP
1h
Business Development Manager
BMO Financial Group —Vancouver, BC
- $55,500–$120,000 a year
- Full-time
- Customer service
- Business development
- Analysis skills
- Tuition reimbursement
- Life insurance
3d
Relationship Manager Intern, Commercial Financial Services
Royal Bank of Canada —North Vancouver, BC
- Full-time
- Business development
- Analysis skills
- Continuous improvement
4d
Account Manager II
TD Bank —Burnaby, BC
- $81,600–$115,200 a year
- Full-time
- Customer service
- Master's degree
- Business development
- Paid time off
7d
Relationship Manager III, Business Banking
TD Bank —Richmond, BC
- $96,900–$136,800 a year
- Full-time
- Customer service
- Master's degree
- Business development
- Paid time off
2027 Wealth Management, Winter Tax Administrator (4-16 months)
Royal Bank of Canada —Vancouver, BC
- Full-time
- Computer literacy
- Research
- Finance
11d
Controller, Fund and Portfolio Accounting
Onni Property Management Services Ltd —Vancouver, BC
- $150,000 a year
- Full-time
- System design
- Research
- Team management
Quick apply

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System Monitoring Operations Center Intern

Peoples Group -
Vancouver, BC

Apply Now

Job details

Permanent
$27–$28 an hour

Qualifications

Computer Science
Incident management
Windows
Bash (Unix shell)
Analysis skills
Bachelor's
ServiceNow
Linux
Communication skills
Python
PowerShell
Information Technology

Full job description

We are hiring for this position out of our Vancouver office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.

This a 6 month Fixed Term opportunity (with potential to convert to full-time employment).

The regular schedule will primarily consist of weekday shifts and one weekend day per week. Most shifts will be scheduled from 1:00 PM to 9:30 PM, with occasional weekday shifts from 8:00 AM to 4:30 PM. Flexibility to work both daytime and evening hours is required.

About the role:

As a SMOC Intern, you'll play an important role in maintaining the stability and reliability of critical technology services by monitoring alerts, triaging incidents, and supporting operational processes within the Security & Monitoring Operations Centre. Working alongside experienced team members, you'll gain hands-on exposure to enterprise monitoring tools, incident management practices, and operational support procedures in a fast-paced technology environment.

In your first 30 to 90 days, you'll build proficiency with monitoring platforms, alert prioritization and escalation procedures, and shift handover processes, progressing toward independently managing day-to-day monitoring queues and incident triage activities. Success in this role is measured through key operational metrics, including timely acknowledgement of critical and high-priority alerts and consistent completion of shift handover documentation.

You'll also play a vital role during major incidents by ensuring the appropriate response process is initiated quickly and accurately. This includes assessing incident priority, coordinating communications, opening incident bridge calls, and engaging the appropriate on-call resources to support incident resolution. Rather than acting as the primary resolver, you'll help facilitate a rapid and effective response by ensuring the right teams are engaged at the right time.

This is an excellent opportunity for someone looking to launch a career in IT operations, infrastructure, network operations, cybersecurity, or incident management while developing highly sought-after skills in a supportive, team-oriented environment.

About the day-to-day:

Complete shift start procedures within the first 15 minutes, including reviewing the outgoing operator's handover log and verifying access to all required tools (Datadog, PagerDuty, ServiceNow, MS Teams).
Perform the shift-start Datadog health check across infrastructure, network performance, and APM service maps to confirm system status.
Continuously monitor PagerDuty, Datadog, and ServiceNow queues and escalations from other teams.
Acknowledge PagerDuty alerts within the SLA and begin triage immediately.
Follow documented runbooks to triage incidents, confirming or adjusting priority based on observed business impact rather than the automated score alone.
For confirmed critical incidents, follow the System Monitoring Procedure.
Document incident timelines, findings, and actions accurately and within required timeframes.
Complete the shift handover log and confirm handover with the incoming operator before ending a shift, ensuring open incidents, watch items, and notes are clearly documented.
- The regular schedule will primarily consist of weekday shifts and one weekend day per week. Most shifts will be scheduled from 1:00 PM to 9:30 PM, with occasional weekday shifts from 8:00 AM to 4:30 PM. Flexibility to work both daytime and evening hours is required.

About the qualifications:

Bachelor's degree (or recent graduate) in Information Technology, Computer Science, or related field.
Coursework, labs, internships, or personal projects involving system monitoring, IT support, or networking are a plus.
Familiarity with monitoring and incident management tools such as Datadog, PagerDuty, or ServiceNow is a plus, but not required.
Comfort following structured runbooks and documented procedures, with the discipline to follow defined escalation steps.
Basic knowledge of scripting (PowerShell, Bash, Python) for automation and alert setup.
Foundational understanding of networking concepts, operating systems (Windows, Linux), and security principles.
Strong analytical skills and attention to detail, particularly when confirming incident priority against observed impact.
Clear written and verbal communication skills, with the ability to document incident timelines and handover notes accurately under time pressure.
Willingness to work rotating shifts, including evenings, weekends, or overnight coverage as required.

About us:

Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary and Toronto, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.

Our culture is built on four core behaviors: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.

About the work environment:

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We offer:

A hybrid work environment, enabling you to balance your personal and professional life seamlessly.

A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

Hiring process:

If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process.

Compensation:

The expected pay for this role is approximately $27-$28 hourly. Actual compensation may vary based on experience, skills, and qualifications.

NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.

Apply Now

Refine Your Search

bank call centre jobs in vancouver bc

System Monitoring Operations Center Intern

Retail District Manager - BC

Operations Specialist

Gourmet Coffee Attendant

2027 Wealth Management, Winter Administrative Assistant (4-16 months)

Recreation & Outreach Facilitator (Casual)

Kitchen Assistant (Casual)

Business Development Manager

Sr. Team Leader, Collections

2027 Wealth Management, Winter Digital Strategy and Communications (4-16 months)

Analyst, Global Physical Security Operations Center (Global Security)

Business Development Manager

Relationship Manager Intern, Commercial Financial Services

Account Manager II

Relationship Manager III, Business Banking

2027 Wealth Management, Winter Tax Administrator (4-16 months)

Controller, Fund and Portfolio Accounting

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