Front of House Supervisor - The Lunch Lady Commercial Drive
Job Summary
The Lunch Lady Commercial Drive is looking for an energetic, experienced, and detail-oriented Front of House Supervisor to help lead our team and ensure a consistently excellent guest experience.
As a FOH Supervisor, you will play a key role in the day-to-day operation of the restaurant. You will lead the front-of-house team during service, support staff development, maintain our service standards, and ensure that guests receive warm, knowledgeable, and professional hospitality.
The ideal candidate is confident leading a team in a fast-paced restaurant environment, communicates clearly and professionally, has strong product and menu knowledge, and is comfortable stepping in wherever needed to keep service running smoothly.
Duties & Responsibilities
- Supervise and support FOH staff, including servers, hosts, bartenders, cashiers, and food runners, during daily service
- Lead pre-shift meetings, assign sections and side duties, and ensure the team is prepared for service
- Monitor service flow and proactively address bottlenecks or operational issues during busy periods
- Ensure staff are providing friendly, professional, and attentive hospitality at all times
- Coach and develop staff on menu knowledge, product knowledge, suggestive selling, and guest engagement
- Ensure staff follow proper restaurant communication and service standards, including appropriate FOH/BOH terminology
- Assist with hiring, interviewing, onboarding, training, and ongoing performance management
- Handle guest concerns professionally and work toward appropriate resolutions
- Maintain strong communication between the FOH and kitchen teams to ensure efficient service
- Ensure food and beverage orders are accurate and presented according to The Lunch Lady's standards
- Monitor table turns, reservations, wait times, and overall guest flow
- Operate and troubleshoot Toast POS, including order processing, payments, discounts, voids, and cash handling
- Ensure accurate cash handling and proper end-of-shift procedures
- Maintain high standards of cleanliness, organization, and restaurant presentation
- Ensure staff are following proper uniform and dress code requirements
- Enforce food safety, sanitation, and proper food-handling procedures
- Support inventory, opening, closing, and daily operational procedures as required
- Act as a leader on the floor and set the standard for professionalism, punctuality, communication, and teamwork
- Step into any FOH position when necessary to support the team and maintain smooth operations
Skills & Qualifications
- Previous supervisory or leadership experience in a restaurant or hospitality environment
- Strong knowledge of restaurant service, hospitality standards, and FOH operations
- Excellent communication and interpersonal skills
- Confident and professional leadership style with the ability to coach and motivate staff
- Strong menu and product knowledge, with the ability to confidently answer guest questions and make recommendations
- Experience with Toast POS or another restaurant POS system
- Strong cash-handling and transaction-processing skills
- Knowledge of food safety, sanitation, and proper food-handling practices
- Ability to effectively handle guest complaints and difficult situations
- Highly organized with excellent attention to detail
- Ability to multitask and make quick decisions in a fast-paced service environment
- Reliable attendance and punctuality are essential
- Ability to maintain a professional appearance and lead by example
- Previous experience in Vietnamese or Asian cuisine is an asset
- Serving, bartending, hosting, or kitchen experience is an asset
- Serving It Right and FoodSafe certification are considered assets
What We're Looking For
We are looking for someone who genuinely enjoys hospitality and understands that being a supervisor is about leading by example.
You should be someone who:
- Shows up on time, prepared, and ready to lead
- Communicates clearly and respectfully with both FOH and BOH
- Is comfortable using proper restaurant jargon
- Takes initiative rather than waiting to be told what needs to be done
- Is knowledgeable and enthusiastic about our food, drinks, and restaurant concept
- Can confidently coach staff while maintaining a positive team environment
- Understands the importance of consistency, cleanliness, professionalism, and attention to detail
- Is comfortable giving and receiving constructive feedback
- Can remain calm, organized, and solution-oriented during busy services
Join The Lunch Lady
Join The Lunch Lady Commercial Drive and become part of a team that takes pride in great food, genuine hospitality, and creating memorable experiences for our guests.
As a Front of House Supervisor, you’ll have an important role in maintaining the standards and culture of our restaurant while helping our team grow and succeed.
Pay: $20.00-$23.00 per hour
Expected hours: 10.0 – 40.0 per week
Benefits:
- Discounted or free food
- Flexible schedule
- Store discount
Work Location: In person
