Who is Body Energy Club?
Body Energy Club is all about community and customer connection by supporting a healthy lifestyle to make a positive impact. We are a local Vancouver company of 25 retail stores focused on vitamins, nutritional supplements, and proteins. Each location includes a smoothie bar serving refreshing smoothies, bowls, and juices using real food along with healthy grab and go prepared food.
We partner with local businesses to provide delicious smoothies, prepared meals, and snacks that appeal to a variety of tastes and lifestyle preferences. Whether someone has a restrictive diet or is just looking to get real food that makes them feel good, Body Energy Club provides affordable and convenient health options to the Vancouver community without compromise.
Who are we looking for?
The Store Manager will have an overall responsibility for the day-to-day operations and performance of one of our fast-paced Body Energy Club locations. The Manager will focus on delivering financial results, providing a supportive store environment, setting standards in customer service, and coach/develop team members. Provide a store experience from merchandise presentation to customer service. The Store Manager will report to the Area and District Manager.
This role requires someone who is self-organized, strong attention to detail, work within budgets, responsible for meeting deadlines, and a creative thinker to drive sales initiatives within the store.
What are the perks and benefits of working with us?
- Generous Commissions
- Steady Schedule, Monthly Target, Referral, and Anniversary Bonus
- Competitive pay & extended health, dental, and insurances
- Free Smoothie on every shift, a generous employee discount on products, discounted or free food, additional free samples when available
- Opportunities for growth and advancement
- Paid volunteer program
How do you contribute to Body Energy Club?
- Provide an outstanding customer service experience and troubleshoot customer complaints to all individuals visiting stores
- Resolve escalated customer complaints in a professional, respectful manner. Educate and empower your team to resolve customer concerns in the moment
- Evaluate the stores performance and customer experience by using a variety of reports and surveys
- Forecast, manage, maintain, and order all store inventory within budget
- Review product placement, merchandising, marketing components/signage, and promotional strategies to ensure alignment with brand direction and key product strategies
- Action sound knowledge of shrinkage and loss minimization and implement reduction strategies within your team
- Manage all team members working at the store by providing leadership and vision of the company’s core values
- Work with and recognize team member potential to create career development plans based on career aspirations
- Train and hold team members accountable for knowing and executing all store processes in alignment with company standards and expectations
- Effectively delegate tasks to team members to achieve employee engagement
- Complete monthly check-in reviews with team members to ensure they are supported on issues and training/performance gaps. Address poor performance and provide opportunities of improvement
- Monitor staff behaviour and provide feedback to management as necessary
- Train staff on updated operational policies and procedures as communicated
- Collaboratively, with Senior Management, monitor and adjust employee schedules to maximize productivity, obtain payroll budget and cover key business hours/peak days
- Support staff on receiving product deliveries and put away when necessary
- Ensure team members are effectively cleaning all equipment required to produce smoothies/bowls such as blenders, spoons, knives, machines, etc.
- Maintain a food safe and sanitary environment
What your schedule will look like:
- Flexible schedule availability required for all applicants during business operations for 7 days a week from 6:00am – 11:00pm
- Full time hours for Managers can work 40-45 hours a week
- Willing to work evenings and weekends and lead by example to support team members
- Maintain constant punctual attendance and contribute to positive team morale
- Must be able to come in under short notice (i.e., on call situations, employee relations)
Education/Certifications:
- Associate's degree in a field relating to business, retail management or equivalent experience
- FoodSafe Certification is mandatory and up to date
Experience:
- 2+ years of experience in the health supplement industry required
- 3+ years of experience in a retail management environment required
- OR retail experience at Body Energy Club with demonstration of job excellence and strong understanding of company policies and procedures. Manager will evaluate fit for open opportunities
- Hospitality industry experience is an asset
Knowledge, Skills and Abilities:
- Must obtain good verbal, written communication, and interpersonal skills
- Possess a strong knowledge of nutrition and supplements
- Expert in both retail management and in-store systems, policies, and procedures
- Goal driven and able to achieve maximum results
- Strong capability to multi-task under pressure and obtain strong decision-making skills
- Must be able to work under moderate supervision and troubleshoot team’s questions/concerns
- Passionate and knowledgeable about Body Energy Club products and leading a healthy lifestyle
Working Conditions and Physical Effort:
- Work involves daily exposure to elements such as noise, dust, variety of food products
- Work environment involves daily exposure to physical risks such as working blenders, knives, etc.
- Position requires the ability to be on your feet for a long-extended part of your day, moving equipment or product up to 30 lbs.; reaching and kneeling daily
- Requires the ability to see, hear and communicate with associates as well as others by utilizing professional etiquette
Expectations:
- Will demonstrate, promote, and exemplify the Company’s Core Values in People, Quality, Health, and Growth
- Uphold all company standards relating to customer service, cleanliness, and personal conduct. Expected to act as a role model for all team members
- Ensure customer needs are met in a timely, friendly, and efficient manner
- Food Handler standards must be always met
- Create a positive work environment to increase staff retention
- Provide coaching and correction support as necessary related to the company policy and procedures
- Ability to manage internal stress along with stress of team members
- Assist in meeting monthly targets and encourage sales growth
- Must have a driver’s license and access to a vehicle
Job Type: Full-time
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Dental care
- Life insurance
- Paid time off
- Store discount
- Tuition reimbursement
Education:
Experience:
- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
