About the Role
Perimeter Transportation is seeking an experienced, highly organized Dispatch & Support Coordinator to join our Operations team.
This is not simply a position answering phones or forwarding messages.
Our Dispatch & Support Coordinators are at the centre of the daily operation, scheduling and dispatching professional drivers, monitoring active trips, communicating with customers, responding to changing circumstances and helping ensure every trip is completed safely, professionally and according to plan.
The successful candidate will be someone who can think critically, solve problems, manage competing priorities and remain calm when plans change quickly.
If you have strong transportation or logistics experience and enjoy being the person who keeps everything moving, we would like to hear from you.
What You'll Do
Your responsibilities will include:
- Coordinate daily driver scheduling and assignments in accordance with advance allocations and operational direction.
- Prepare and distribute driver work tickets and trip instructions.
- Serve as a primary operational contact for drivers during daily operations.
- Monitor active trips, driver progress and vehicle activity.
- Monitor operations using Samsara and other fleet-management systems.
- Maintain accurate trip and operational information in Coach Manager.
- Respond to driver calls, emails, messages and operational questions.
- Communicate schedule changes, routing information, pickup changes and customer instructions.
- Assist with driver call-offs, late arrivals and immediate coverage requirements.
- Respond to traffic delays, road closures, weather, vehicle issues and other operational disruptions.
- Coordinate immediate breakdown response with Operations and Maintenance.
- Communicate with customers regarding active trips and time-sensitive operational details for upcoming trips.
- Support our Tour Company's seasonal morning operations from May through October.
- Review completed work tickets and trip information for accuracy and completeness.
- Gather missing trip documentation and information.
- Capture mileage, odometer and fuel information required for subsequent reporting.
- Maintain accurate Dispatch logs, operational records and handover notes.
- Provide routine administrative support directly related to dispatch and daily operations.
- Escalate safety, compliance, customer or operational issues when management involvement is required.
What We're Looking For
We're looking for considerably more than someone who can answer a telephone.
The successful candidate will have:
- Previous experience in transportation dispatch, logistics, fleet operations, operations coordination or a similar fast-paced environment.
- Excellent verbal and written English communication skills.
- Strong critical-thinking and problem-solving ability.
- Exceptional attention to detail.
- Ability to make sound decisions independently.
- Ability to remain calm and professional under pressure.
- Strong organizational and time-management skills.
- Ability to manage multiple priorities simultaneously.
- Excellent customer-service skills.
- Confidence communicating with professional drivers, customers and management.
- Strong computer and data-entry skills.
- Ability to learn multiple technology platforms.
- Knowledge of BC geography, major highways and transportation routes.
- Reliable attendance and punctuality.
- Valid BC Driver's Licence.
Experience That Would Be an Asset
Experience in any of the following would be particularly valuable:
- Motorcoach or charter bus operations
- Trucking, transit or passenger transportation
- Professional transportation dispatch
- Coach Manager or similar transportation-management software
- Samsaraor similar GPS/fleet-management technology
- Electronic driver logs and Hours of Service
- Commercial vehicles and transportation terminology
- Microsoft Office
- Working directly with professional commercial drivers
Who Will Succeed in This Role?
You'll likely enjoy this position if you:
- Take ownership rather than simply passing problems along.
- Think two or three steps ahead.
- Notice details others may miss.
- Stay composed when plans change.
- Can prioritize a ringing phone, a driver requiring assistance, an urgent email and an operational issue without losing track of what matters.
- Know when to solve something independently and when to escalate.
- Communicate clearly and respectfully.
- Enjoy working as part of an Operations team.
- Look for better ways of doing things rather than accepting recurring problems.
- Take pride in helping drivers and customers have a successful day.
About Perimeter Transportation
Perimeter Transportation provides professional motorcoach and passenger transportation services throughout British Columbia and beyond.
Our operation runs seven days a week, 365 days a year, serving a diverse range of charter, tour and transportation clients.
This is an on-site operational position at our Richmond facility and requires flexibility to work within a seven-day transportation operation, including weekdays and/or weekends.
The Role in One Sentence
From scheduling the driver through successful completion of the trip, the Dispatch & Support Coordinator helps keep the driver, vehicle, customer and company connected.
Pay: From $55,000.00 per year
Benefits:
- Casual dress
- On-site parking
Application question(s):
- How many years of professional dispatch, transportation, logistics, or operations coordination experience do you have?
No experience
Less than 1 year
1–2 years
3–5 years
5+ years
- Do you have experience scheduling and dispatching professional or commercial drivers?
- This is an on-site position in Richmond, BC, within a transportation operation that runs seven days per week. Are you able to reliably work on-site and have flexibility to work weekdays and/or weekends?
- Are you comfortable communicating directly with professional drivers and customers by telephone, email, text/WhatsApp and in person throughout a busy shift?
- A driver calls to say they will be late for a customer pickup. At the same time, another driver reports a vehicle problem and a customer is calling for an update on their trip. Briefly describe how you would approach the situation.
Short answer
Language:
- Fluent English (required)
Work Location: In person
