Overview
We are seeking a dedicated and detail-oriented Canadian Immigration Case Processing & Client Support Specialist to join our dynamic team on a full-time basis. In this role, you will be at the forefront of managing immigration case files, ensuring accurate processing, and providing exceptional support to clients navigating the Canadian immigration system. Your proactive approach and organizational skilYes—since you are closing the part-time posting and creating a completely new full-time one, I would change the title and wording enough that candidates see it as a new opportunity, not the same repost.
Indeed Job Title
Canadian Immigration Case Processing & Client Support Specialist – Full-Time
Job Description
Sia Immigration Solutions Inc. is hiring a Full-Time Canadian Immigration Case Processing & Client Support Specialist for our immigration practice.
We are specifically looking for someone with real, hands-on Canadian immigration application experience who can contribute from the beginning.
This is NOT an entry-level, fresher, internship, or training position.
Key Responsibilities
- Prepare Canadian immigration applications, forms and supporting documentation.
- Review client documents for completeness and accuracy.
- Prepare document checklists and application packages.
- Follow up with clients regarding missing documents and information.
- Organize and maintain immigration files and case records.
- Assist with online application preparation and filing.
- Monitor application deadlines and file progress.
- Communicate with clients regarding documentation and file-related matters.
- Handle in-person client appointments at the office when required.
- Handle telephone appointments and client calls during working hours.
- Work closely with the immigration team on active applications.
RCIC Supervision
The successful candidate will work under the direction and supervision of an authorized RCIC (Regulated Canadian Immigration Consultant).
The position involves immigration application preparation, case processing and client support. The employee will not independently provide immigration advice or representation unless legally authorized to do so.
Experience Required
Applicants must have previous practical Canadian immigration experience, including experience working directly with immigration applications and supporting documentation.
Simply having studied immigration, completed a course, worked in general administration, or being willing to learn after joining does not meet the experience requirement.
We are looking for someone who already understands the workflow of Canadian immigration files and can work accurately in a professional immigration office.
Ideal Candidate
- Previous Canadian immigration office experience.
- Hands-on application preparation experience.
- Strong knowledge of immigration forms and documentation.
- Excellent attention to detail.
- Strong communication and client-handling skills.
- Comfortable managing multiple active files.
- Comfortable speaking with clients by telephone and in person.
- Reliable and available for a full-time position.
Indeed Screening Questions
1. Do you have real, hands-on experience preparing Canadian immigration applications?
Select Yes ONLY if you have actually worked on immigration applications before. Do not select Yes if you are a fresher, have only theoretical/course knowledge, or are expecting to learn immigration filing after being hired.
2. Please list the types of Canadian immigration applications that you have personally prepared or filed and approximately how many files you have handled.
3. Please briefly describe your exact responsibilities in your previous immigration role. For example: completing forms, reviewing documents, preparing checklists, application preparation, filing/submission support, client follow-ups, or other case-processing work.
4. Are you fully available for a FULL-TIME position and able to handle both in-person client appointments at the office and telephone appointments/calls when required during working hours?
Select Yes only if you can reliably perform both responsibilities as part of your regular position.
5. How many years of hands-on Canadian immigration application processing experience do you have?
- Less than 1 year
- 1–2 years
- 2–3 years
- 3+ years
I would use this title instead of the previous one because “Case Processing & Client Support Specialist” makes the new full-time posting look substantially different and should attract candidates who may have skipped the earlier part-time position.ls will contribute to smooth case progression and positive client experiences. This position offers an exciting opportunity to work within a fast-paced environment that values precision, communication, and client service excellence.
Responsibilities
- Review and process immigration applications with meticulous attention to detail, ensuring all documentation is complete and accurate
- Conduct thorough research using tools like LexisNexis to verify information and support case decisions
- Draft clear, comprehensive legal correspondence, reports, and client communications related to immigration cases
- Manage case files efficiently using iManage or similar document management systems, maintaining organized records and filing systems
- Assist clients by answering inquiries via phone or email with professional phone etiquette, providing guidance on application procedures and status updates
- Support project management efforts by tracking case progress, deadlines, and follow-up actions to ensure timely processing
- Perform data entry tasks accurately, including updating case statuses and maintaining detailed logs of all client interactions and case activities
Requirements
- Proven clerical experience with strong organizational skills and attention to detail in a fast-paced environment
- Demonstrated experience in proofreading, legal drafting, and research related to immigration or legal processes
- Familiarity with LexisNexis or similar legal research tools is preferred
- Experience with project management techniques to coordinate multiple cases effectively
- Strong writing skills for preparing professional correspondence and reports
- Proficiency in iManage or comparable document management software is advantageous
- Excellent phone etiquette with the ability to communicate clearly and professionally with clients and team members
- Administrative experience including filing, data entry, and general clerical tasks is essential
Join us in making a meaningful impact by helping clients achieve their Canadian immigration goals through precise processing and compassionate support. We value energetic individuals who thrive on organization, accuracy, and delivering exceptional service every step of the way.
Pay: $19.00-$21.00 per hour
Application question(s):
- Do you have real, hands-on experience preparing and filing Canadian immigration applications?
Select “Yes” ONLY if you have actually performed immigration filing work before. Do not select “Yes” if you are a fresher, have only theoretical/training knowledge, or are expecting to learn the work after being hired. This position requires practical experience from day one and you will work under an RCIC.
- Please list the types of Canadian immigration applications that you have personally prepared and filed, and approximately how many files you have handled.
- Are you fully available to handle both in-person client appointments at the office and telephone appointments when required during working hours? This is an essential part of the role, so please select “Yes” only if you can reliably manage both.
Education:
- Bachelor's Degree (required)
Experience:
- immigration Application filling: 1 year (required)
Language:
- Hindi (required)
- Punjabi (preferred)
Work Location: In person
