Technical Inside Sales & Quotations Specialist – Architectural Lighting
BL Lighting – Vancouver, BC
Full-time | In-office
BL Lighting is looking for a detail-oriented, customer-focused, and technically curious Technical Inside Sales & Quotations Specialist to join our Vancouver team.
This is a key role within our quotations department. You will help customers, sales representatives, and internal teams turn project requirements into accurate architectural lighting quotation packages. The role combines customer communication, technical product learning, drawing/specification review, quotation preparation, project follow-up, and internal coordination.
The right candidate will be comfortable working with customers by phone and email, reviewing project details, preparing quotations, checking accuracy, and learning technical lighting products over time.
This position is well suited to someone with experience in quotations, inside sales support, technical sales support, customer service, electrical products, lighting, construction materials, estimating, project coordination, interior design, architecture, or related technical products.
About BL Lighting
BL Lighting has been providing architectural lighting solutions since 1986. We specialize in high-performance, specification-grade lighting used in commercial, hospitality, retail, architectural, entertainment, and design-focused projects across North America.
BL Lighting was originally founded by a woman and has grown into a long-standing Vancouver-based lighting manufacturer with an international team and a practical, collaborative workplace. We value clear communication, technical learning, teamwork, accuracy, and long-term relationships.
We welcome candidates from all backgrounds who are interested in building a stable and meaningful career in a technical product environment.
What you’ll do: Prepare technical quotations
- Review customer requests, drawings, specifications, measurements, product information, and project requirements.
- Prepare accurate quotation packages and bills of material for architectural lighting projects.
- Confirm important project details such as quantities, dimensions, finishes, colour temperature, wattage, drivers, mounting requirements, shipping information, and delivery requirements.
- Check quotations carefully for accuracy before they are sent to customers or sales representatives.
Communicate with customers and sales representatives
- Respond to customer and sales-representative inquiries by video / zoom calls, phone and email.
- Ask clear follow-up questions when project information is incomplete.
- Help customers and representatives understand product options, pricing, availability, lead times, timelines, and next steps.
- Maintain a professional, helpful, and clear communication style.
Support inside sales and project follow-up
- Follow up on quotation requests and open opportunities.
- Support sales representatives and customers through the quote-to-order process.
- Coordinate with vendors, production, shipping, receiving, purchasing, accounting, and other internal departments as needed.
- Help ensure approved quotations move smoothly into orders, production, and fulfillment.
Maintain accurate records and systems
- Log inquiries, quotations, customer information, and follow-up activity in company systems.
- Maintain pricing, product, and quotation records.
- Support internal process improvements as you learn the role.
- Help the team improve organization, follow-up, and CRM usage over time.
Learn architectural lighting
- Build knowledge of how BL Lighting’s products are used and installed, understand lighting applications, drivers, transformers, colour temperature, wattage, mounting methods, linear lighting, and project requirements.
- Learn how our products are used by architects, lighting designers, engineers, contractors, distributors, and independent sales representatives.
- Work with experienced team members while developing your own technical product knowledge.
What we’re looking for
The right person is organized, accurate, curious, and comfortable speaking with customers. You do not need to know everything about lighting on day one, but you must be willing to learn technical products and pay close attention to detail.
Required qualities
- Strong spoken and written English for professional customer communication.
- Comfortable communicating with customers by video call, phone and email.
- Strong attention to detail and accuracy.
- Organized and able to manage multiple requests at once.
- Comfortable working with numbers, measurements, product details, and basic calculations.
- Able to ask good questions when information is unclear.
- Professional, calm, patient, and service-minded.
- Willing to learn technical lighting products and internal systems.
- Comfortable working in a team environment.
- Able to follow up consistently and keep accurate records.
Helpful experience
Experience in one or more of the following would be helpful:
- Quotations, estimating, or quote preparation.
- Inside sales support or technical sales support.
- Customer service or client support.
- Electrical, lighting, construction, building materials, architectural products, or technical products.
- Interior design, architecture, design-build, or project coordination.
- Reviewing drawings, measurements, specifications, or product details.
- Preparing bills of material, purchase orders, estimates, or quote packages.
- Working with CRM, ERP, inventory, order-management, or accounting systems.
Who this role is best suited for
This role may be a good fit for someone who:
- enjoys helping customers and solving practical problems;
- likes detailed, organized work;
- is comfortable learning technical product information;
- can communicate clearly and professionally with customers;
- wants to grow into a stronger technical, quotations, inside sales, account support, or project-support role over time;
- prefers a collaborative office environment where accuracy and follow-through matter.
What we offer
- Full-time, stable position.
- Competitive wages
- Training and mentorship from experienced team members.
- Opportunity to learn architectural lighting and specification-grade products.
- Collaborative, international, growth-oriented workplace.
- Opportunity to grow into greater responsibility over time.
Pay: $22.00-$30.00 per hour
Benefits:
Application question(s):
- How many years of experience do you have in customer service, inside sales support, quotations, estimating, technical sales support, or a related role?
Answer type: Multiple choice
Options:
Less than 1 year
1–2 years
3–5 years
6+ years
- Are you comfortable communicating with customers, sales representatives, and vendors by phone and email every day?
Answer type: Multiple choice
Options:
Yes, very comfortable
Somewhat comfortable
Not comfortable
- How would you describe your spoken and written English for a professional customer-facing role?
Answer type: Multiple choice
Options:
Fluent professional English
Strong professional English
Intermediate professional English
Basic English
- Are you comfortable reviewing drawings, measurements, specifications, or technical product details?
Answer type: Multiple choice
Options:
Yes, I have done this regularly
Yes, I have some experience
I am willing to learn
No
- Have you prepared quotations, estimates, bills of material, purchase orders, or similar documents before?
Answer type: Multiple choice
Options:
Yes, regularly
Yes, occasionally
No, but I have related experience
No
- This role is full-time, in-office, and involves detailed desk-based work with frequent customer communication. Does this match the type of role you are looking for?
Answer type: Multiple choice
Options:
Yes, this is exactly the type of role I want
Mostly yes
I am unsure
No
- If you have a work permit, when does it expire? If you are a Canadian citizen or permanent resident, you may write “N/A.”
- The salary range for this role is $22.00 to$30.00 per hour. What salary range are you looking for, and are you comfortable with this posted range?
- Tell us briefly about a role where you handled quotes, orders, customer requests, product details, project coordination, or follow-up.
- Tell us about the most technical product, system, or process you had to learn for a previous job. How did you learn it?
- Why are you interested in BL Lighting and this role?
Location:
- Vancouver, BC V6P 3S8 (preferred)
Work Location: In person
