Vancouver Bc It support engineer i amazon Jobs – 60 Openings This Week

CCaaS Tech Consultant - Amazon Connect
Accenture —Vancouver, BC
- $36.25–$60.29 an hour
- Full-time
- Hybrid work
- DevOps
- Engineering
- English
IT Manager
Stellar Creative Lab —Vancouver, BC
- $100,000–$120,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Maintenance
- Windows
- Dental care
- Vision care
Quick apply
May 2027 - Cloud, Data and AI - Summer Intern - Vancouver
PwC —Vancouver, BC
- $60,000–$70,000 a year
- Full-time
- Remote
- AWS
- Analysis skills
- Leadership
- Disability insurance
- Dental care
Software Development Engineer, Early Career - 2026
Amazon Development Centre Canada ULC —Vancouver, BC
- $89,700–$149,800 a year
- Full-time
- Computer Science
- Engineering
- Java
- Profit sharing
- Dental care
Software Development Engineer, Amazon Connect
Amazon Development Centre Canada ULC —Vancouver, BC
- $114,800–$191,800 a year
- Full-time
- Computer Science
- Bachelor's
- Software development
- Profit sharing
- Dental care
Site Reliability Engineer
Tipalti —Vancouver, BC
- $100,000–$125,000 a year
- On call
- Hybrid work
- Azure
- Software troubleshooting
- English
- Paid time off
- Employee assistance program
11d
Site Reliability Engineer
PayByPhone —Vancouver, BC
- $110,000–$120,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
3d
Software Development Engineer, AWS - Amazon EKS
Amazon Development Centre Canada ULC —Vancouver, BC
- $114,800–$191,800 a year
- Full-time
- Computer Science
- Bachelor's
- Software development
- Profit sharing
- Dental care
Lead Software Engineer
Mastercard —Vancouver, BC
- $127,000–$203,000 a year
- Full-time
- Azure
- Computer Science
- AWS
12h
Senior Data Engineer - Vancouver
Capgemini Sogeti —Vancouver, BC
- $125,000–$150,000 a year
- SQL
- Analysis skills
- Team management
- Disability insurance
- Dental care
2d
CCaaS Tech Lead - Amazon Connect
Accenture —Vancouver, BC
- $108,800–$220,400 a year
- Full-time
- Hybrid work
- English
- AWS
- Bachelor's
Software Engineer II, Prime Turing
Amazon Development Centre Canada ULC —Vancouver, BC
- $114,800–$191,800 a year
- Full-time
- Computer Science
- Bachelor's
- Software development
- Profit sharing
- Dental care
Senior Software Development Engineer, Amazon MQ
Amazon Development Centre Canada ULC —Vancouver, BC
- $150,700–$251,700 a year
- Full-time
- Computer Science
- System design
- Bachelor's
- Profit sharing
- Dental care
1d
Consultant en Déploiement - Apprentissage automatique | Delivery Consultant - Machine Learning, ProServe Shared Delivery Team - Data & AI
Amazon Data Services Canada, Inc. —Vancouver, BC
- $99,900–$166,900 a year
- Full-time
- Remote
- Computer science
- English
- AWS
- Profit sharing
- Dental care
CCaaS Engineer
Accenture —Vancouver, BC
- $69,450–$119,450 a year
- Full-time
- Salesforce
- English
- Java
Senior Data Engineer - Vancouver
Capgemini —Vancouver, BC
- $125,000–$150,000 a year
- SQL
- Analysis skills
- Team management
- Disability insurance
- Dental care
2d
Software Development Engineer II, AWS IAM Identity Center
Amazon Development Centre Canada ULC —Vancouver, BC
- $114,800–$191,800 a year
- Full-time
- Computer Science
- AWS
- Bachelor's
- Profit sharing
- Dental care
Software Engineer, Data Infrastructure & Acquisition - Vancouver, Canada
Speechify —Vancouver, BC
- Remote
- Doctoral degree
- Computer Science
- Master's degree
7d
Technical Infra Program Manager, Corporate Network Engineering
Amazon Development Centre Canada ULC —Vancouver, BC
- $97,600–$163,000 a year
- Full-time
- Analysis skills
- Bachelor's
- Software development
- Profit sharing
- Dental care
3d
Software Development Engineer II, Alexa Audio
Amazon Development Centre Canada ULC —Vancouver, BC
- $114,800–$191,800 a year
- Full-time
- Computer Science
- Bachelor's
- Product management
- Profit sharing
- Dental care

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CCaaS Tech Consultant - Amazon Connect

Accenture -
Vancouver, BC

Apply Now

Job details

Full-time
$36.25–$60.29 an hour

Qualifications

CI/CD
Authentication
Cloud architecture
Infrastructure as Code (IaC)
DevOps
Engineering
English
Technical support
Taxonomy
AWS
Bachelor's
APIs
Agile
Financial services
Unit testing
AI

Full job description

We Are:

Accenture Song, a new breed of agency that’s all about the experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

The Work:

The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions, contributing hands‑on technical analysis across CCaaS platforms, agentic workflows, integrations, and cloud environments. The role bridges functional intent and technical execution, working closely with Solution Architects, AWS / CCaaS specialists, and delivery teams to translate requirements into implementable technical artifacts.

This is a delivery‑oriented role, ideal for practitioners building depth in cloud‑based contact centers, agentic AI architectures, and enterprise integrations within large‑scale transformation programs.

Key Responsibilities

CCaaS Technical Support

Support the technical design and configuration of CCaaS platforms (e.g., Amazon Connect, Genesys, NICE) across routing, IVR, queues, digital channels, and reporting.
Assist with documenting AS‑IS and TO‑BE technical architectures, platform capabilities, and configuration dependencies.
Support CCaaS migration and modernization initiatives, including environment readiness and foundational setup.

Agentic AI & Automation Support

Support the documentation and implementation of agentic AI workflows, including:
- Agent orchestration and hand‑offs
- Intent recognition and conversation flows
- Tool and system interactions (front‑ and back‑office)
Assist in defining technical workflows for pre‑identified agentic use cases, including data sources, integrations, and dependencies.
Work closely with architects and AI specialists to align agentic designs with platform and cloud constraints.

Integration & Data Enablement

Support analysis and documentation of system integrations between CCaaS platforms and enterprise systems (CRM, core banking, authentication, analytics).
Assist with API mapping, data flows, and dependency identification.
Contribute to technical input for security, resiliency, and operational considerations.

Delivery & Environment Support

Assist with cloud and environment setup activities in coordination with technical leads (e.g., AWS landing zones, connectivity, access).
Support build, configuration, unit testing, and defect triage.
Assist with SIT/UAT preparation and technical validation activities.

Documentation & Governance

Produce and maintain technical artifacts, including:
- Technical workflows and diagrams
- Integration inventories
- Configuration and build notes
Ensure technical documentation aligns with internal delivery standards and agreed engagement scope.
Support risk, issue, and dependency tracking from a technical perspective.

Basic Qualifications:

2–4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role.
Hands‑on exposure to contact center technologies, cloud platforms, or enterprise systems.
Experience supporting technical delivery activities and documentation.
A University degree is required for this position.
Foundational understanding of CCaaS platforms and contact center architectures.

Exposure to agentic or AI‑enabled solutions, such as virtual agents, automation, or decision support.
Familiarity with how conversational experiences connect to backend systems and data.

Working knowledge of:
- Cloud concepts (preferably AWS)
- APIs and system integrations
- Basic troubleshooting and log analysis
Comfortable reading and contributing to architecture diagrams and technical flows.

Experience working in agile or hybrid delivery environments.
Strong collaboration skills with architects, engineers, and functional teams.
Detail‑oriented and delivery‑focused mindset.
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Nice to Have:

Experience supporting CCaaS migrations or Amazon Connect implementations.
Exposure to agentic AI frameworks or automation platforms.
Financial services or regulated‑environment experience.
Familiarity with DevOps, CI/CD, or infrastructure‑as‑code concepts.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range

British Columbia/Ontario/New Brunswick $36.25 to $60.29

#LI-NA-FY25 #LI-MP

Apply Now

Refine Your Search

it support engineer i amazon jobs in vancouver bc

CCaaS Tech Consultant - Amazon Connect

IT Manager

May 2027 - Cloud, Data and AI - Summer Intern - Vancouver

Software Development Engineer, Early Career - 2026

Software Development Engineer, Amazon Connect

Site Reliability Engineer

Site Reliability Engineer

Software Development Engineer, AWS - Amazon EKS

Lead Software Engineer

Senior Data Engineer - Vancouver

CCaaS Tech Lead - Amazon Connect

Software Engineer II, Prime Turing

Senior Software Development Engineer, Amazon MQ

Consultant en Déploiement - Apprentissage automatique | Delivery Consultant - Machine Learning, ProServe Shared Delivery Team - Data & AI

CCaaS Engineer

Senior Data Engineer - Vancouver

Software Development Engineer II, AWS IAM Identity Center

Software Engineer, Data Infrastructure & Acquisition - Vancouver, Canada

Technical Infra Program Manager, Corporate Network Engineering

Software Development Engineer II, Alexa Audio

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