Business Analyst, Results Management - Transformation Leadership Office
Transformation Leadership Office - Results Management
Vancouver, BC
The TLO enables PHSA to focus strategically by translating Ministry direction and organizational ambitions into coordinated high-impact action. We work across PHSA and provincially on some of the most complex and most impactful challenges. We provide the structure, methodology, and agility needed to align efforts, track progress, and adapt quickly, ensuring every initiative delivers measurable improvements in health outcomes. Our purpose is to bring clarity to what matters most, prioritize it, and transform it into an actionable agenda that elevates PHSA’s capacity to respond to complex, evolving health challenges across B.C. We support leaders and teams to design the healthcare system of the future and work alongside them to deliver the change needed to realize this.
Recent projects have included:
- Supporting PHSA programs to develop targeted strategic plans, ensuring these plans are focused, deliverable and enable sustained patient outcomes and system effectiveness.
- Developing a PHSA-wide project management framework to strengthen the organization’s ability to deliver successful projects.
- Helping PHSA to review current models of care for those with substance use needs and identify opportunities to improve patient outcomes.
- Supporting the organization to address individual and systemic Indigenous specific racism by helping to operationalize anti-Indigenous racism training for all staff and improving the complaints process and our organizational approach to learning from patient experience.
We are seeking individuals who are passionate about making a meaningful difference in healthcare—people who are detail-oriented, analytical, and motivated to support measurable results in complex environments.
As a Business Analyst on our Results Management team, you will support the tracking, measurement, and reporting of key initiatives aligned with organizational priorities. You will work closely with project teams and interested parties to gather requirements, analyze data, monitor performance, and ensure results are clearly defined and measured.
In this role, you will:
- Develop and maintain performance measures, dashboards and reports (including PowerBI tools) to monitor performance and outcomes
- Support data collection, validation, and analysis to track initiative outcomes
- Document current and future state processes and identify improvement opportunities
- Collaborate with partners to clarify requirements and support decision-making
- Contribute to continuous improvement efforts by identifying trends and insights
We are looking for strong critical thinkers who can connect data to meaningful insights, communicate findings effectively, and contribute to a results-driven environment with a people-centered approach.
What you’ll do
- Act as a consultative partner by providing specialized expertise, analysis and advice to internal and external stakeholders to support the organization’s goals and objectives efficiently and effectively. Work closely with leaders to review and develop processes, redesign end-to-end activities (current and future state), drive project requirements, develop implementation strategies and identify non-value added work.
- Lead the timely compilation of financial information and written variance analysis as required for internal and external stakeholders. Ensuring accuracy and reliability of these reports and analyses. This includes coordinating and completing accurate and timely financial information and reviewing, investigating, coordinating and collaborating with stakeholders and resolving issues arising from the analysis.
- Support the goals and objectives of the team with interventions such as change initiatives, strategy and planning facilitation, process re-design, role clarification, and restructuring. This includes leading or participating in initiatives and projects related to operations by defining project scope, developing project plans, supporting the work of project team members, overseeing project implementation and evaluating results. Provide support to the organization in recognizing current patterns across the system and partnering to develop and implement strategies to improve organizational effectiveness.
- Proactively identifies opportunities for process improvement that could result in added value, operational efficiencies or cost efficiencies and resolves complex issues, and makes recommendations for new approaches to issue resolution.
- Lead and manage multiple projects within the designated area and across functions including developing and setting milestones, project timelines and project plans in response to broader organizational priorities.
- Provide structure and order to undefined problems and/or large scale problems, making them easier to solve, and use systemic thinking in devising solution options.
- Research, identify, develop and recommend best business practices for the department’s initiatives which support the broader scope of the department’s vision and strategic goals.
- Gather and analyze information, anticipate and recognize problems and opportunities, create and evaluate alternatives, engage in continuous assessment and improvement to develop solutions, manage internal communications and make appropriate recommendations regarding processes and planning.
- Facilitate implementation of business process changes, assist in the development of business cases and participate in special projects as required.
What you bring
Qualifications
- A level of education, training, and experience equivalent to a Master’s degree in Business, Health Administration or a related discipline and a minimum of five (5) to seven (7) years of recent related experience, including experience in project/program management, and business case research and development, preferably in a large, multi-site healthcare environment
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within PHSA Corporate contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Ability to apply critical thinking and analysis of issues and recommend solutions. Demonstrated understanding of public sector accounting. Demonstrated superior customer service skills. Knowledge and experience in project management, strategic planning and project implementation. Strong verbal and written communication skills. Demonstrate ability in preparing professional reports and presentation materials. Ability to work under pressure and multi-task without supervision. Ability to communicate complex and technical ideas in simple language. Demonstrated ability to perform accurate, advanced data manipulation, analysis and information. Demonstrated administrative, organizational, work planning skills.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular, Full-Time
Salary Range: $76,111 - $109,409. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 West Broadway, Vancouver, BC V6H 1G9
Closing Date: Applications Accepted Until Filled
Hours of Work: 08:30-16:30 (Monday to Friday)
Requisition #: 199473E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on June 4, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].
