Vancouver Bc Service delivery manager paladin Jobs – 4 Openings This Week

Service Delivery Manager
Paladin Airport Security Services —Richmond, BC
- $70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Supervising experience
Quick apply
Operations Centre Manager
Paladin Security —Burnaby, BC
- $70,000–$80,000 a year
- Full-time
- Customer service
- Writing skills
- Data analysis skills
Quick apply
3d
Project Manager
Bosch Building Technologies —Vancouver, BC
- $70,356–$108,658 a year
- Full-time
- PMP
- Sales
- English
Senior Construction Project Manager
Bosch Building Technologies —Vancouver, BC
- $120,000–$170,000 a year
- Full-time
- PMP
- English
- Microsoft Office

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Service Delivery Manager

Paladin Airport Security Services -
Richmond, BC

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Job details

Full-time
$70,000 a year

Qualifications

Microsoft Powerpoint
Microsoft Word
French
Business Management
Operations management
Document preparation
Coaching
Incident Reporting
Post-secondary education
Complaint handling
Supervising experience
Bachelor's
Client services
Safety and uniformed services experience
Mentoring
Customer service orientation
Security
Business
Leadership
Standard operating procedures (SOPs)
Team motivation
Communication skills
Performance evaluation

Full job description

Service Delivery Manager

We are currently hiring 12-month term Service Delivery Managers based out of Vancouver International Airport.

Summary

The Service Delivery Manager leads screening checkpoint operations, ensuring strong performance, regulatory compliance, and a safe, efficient passenger experience. This role is responsible for driving operational excellence, leading frontline teams, and partnering with stakeholders to support seamless airport security operations.

Responsibilities

Own screening checkpoint operations and drive compliance across the board
Build and maintain strong relationships with aviation security stakeholders
Hit daily KPIs while ensuring full adherence to Standard Operating Procedures (SOPs)
Lead, coach, and mentor Screening Officers, fostering an engaged and motivated team
Conduct performance reviews and champion employee recognition
Apply progressive discipline when needed, fairly and consistently
Document and compile detailed security incident reports, capturing key details, timelines, and actions taken
Support Screening Officers with escalated operational matters, including complaints and security incidents
Conduct workplace investigations alongside People & Culture and senior leadership
Handle day-to-day administrative tasks that keep operations running smoothly
Other duties as assigned

Qualifications

Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
Knowledge of relevant security and employment legislation
Strong operational focus, ability to work under pressure and provide creative solutions
Experience in managing personnel in a unionized environment
Proficiency in using office software such as Word, Excel and PowerPoint
Willingness to work irregular hours, shift work, and attend incidents after hours
Strong communication, leadership, client service, and persuasive skills
Fluency in French is an asset
Additional duties as required

Salary: $70,000

Work Hours: These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred.

This role is fully based at Vancouver International Airport (YVR).

#PASS1A

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service delivery manager paladin jobs in vancouver bc

Service Delivery Manager

Operations Centre Manager

Project Manager

Senior Construction Project Manager

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