Vancouver Bc Service desk analyst Jobs – 20 Openings This Week

Workplace Technology Support Lead
Eminence Organic Skin Care —Vancouver, BC
- Full-time
- Azure
- Computer literacy
- Maintenance
- Wellness program
- Tuition reimbursement
Quick apply
IT Supervisor
Happy Planet Foods —Burnaby, BC
- Full-time
- Writing skills
- Windows
- Supervising experience
Quick apply
Support Analyst, Revenue Services
PHSA —Burnaby, BC
- $41.14 an hour
- Full-time
- Writing skills
- Finance
- Databases
3d
Voice Operations Analyst I, Voice Devices, PDHIS
PHSA —Burnaby, BC
- $45.82 an hour
- Full-time
- Writing skills
- Research
- Microsoft Office
Technical Support Analyst
QuoteMedia —Vancouver, BC
- $40,000–$48,000 a year
- Full-time
- Hybrid work
- Databases
- Communication skills
- Dental care
- Paid time off
Quick apply
7d
Network Edge Engineer 1
PHSA —Burnaby, BC
- $45.82 an hour
- Full-time
- Computer Science
- Writing skills
- Maintenance
Senior Business Analyst, Integrated Business Applications
PHSA —Burnaby, BC
- $90,770–$130,481 a year
- Temporary
- Computer Science
- Word processing
- Writing skills
Senior IT Technician
Vancouver Aquarium —Vancouver, BC
- $36–$46 an hour
- Weekends as needed
- Writing skills
- Maintenance
- Windows
Quick apply
Technical Services Analyst
Wenco (a Hitachi Construction Machinery subsidiary) —Richmond, BC
- $80,000–$90,000 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
Quick apply
Product Owner
Specsavers —Burnaby, BC
- $120,000–$130,000 a year
- Part-time
- Hybrid work
- ERP systems
- Analysis skills
- Continuous improvement
- Profit sharing
- Dental care
Customer Support Analyst (Legal Accounting)
Actionstep —Vancouver, BC
- $55,000–$60,000 a year
- Full-time
- Remote
- CRM software
- Presentation skills
- Bachelor's
- Paid time off
- Vision care
Quick apply
2d
Systems Analyst
F12.net —Vancouver, BC
- Full-time
- Computer networking
- SharePoint
- Disability insurance
- Dental care
Quick apply
IT Systems Analyst
Fitness World —Richmond, BC
- $60,000–$70,000 a year
- Full-time
- Computer Science
- Writing skills
- SQL
- Dental care
Senior Business Analyst
Fraser Health —Surrey, BC
- $38.88–$55.89 an hour
- 12 hour shift
- Hybrid work
- Microsoft Powerpoint
- Computer Science
- Engineering
IT Manager
RLG International —Vancouver, BC
- $130–$150 a day
- Full-time
- Azure
- Bachelor's
- Team management
- Dental care
- Vision care
Quick apply
12d
Network Architect
PHSA —Burnaby, BC
- $90,770–$130,481 a year
- Full-time
- Computer Science
- Writing skills
- Project management
Technical Security Analyst Enterprise Architecture and Security PDHIS
PHSA —Burnaby, BC
- $76,111–$109,409 a year
- Full-time
- Computer Science
- Writing skills
- Engineering
14d

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Workplace Technology Support Lead

Eminence Organic Skin Care -
Vancouver, BC

Quick apply

Job details

Full-time

Qualifications

Microsoft Windows Server
Jira
LMS usage (Educational software)
Desktop support
Sourcing
Azure
Cloud architecture
Incident management
Supplier management experience
Infrastructure as Code (IaC)
Computer literacy
Maintenance
Cloud engineering experience
VoIP
Incident response
Confluence
Virtualization
Network support
SharePoint
E-learning platforms
VoIP phone system
LMS
Training & development
Root cause analysis
Cybersecurity
Communication skills
Team coordination
Identity & access management
Network security

Full job description

Workplace Technology Support Lead

Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST

Onsite Role: This position is required to be onsite 5 days a week

Role Summary

As the Workplace Technology Support Lead, you will be a key player in ensuring efficient communication, collaboration, and cloud infrastructure management across the organization. In this role, you will be responsible for designing, supporting, configuring, and maintaining company-wide collaboration systems such as VOIP (RingCentral), Office 365, Atlassian (Jira, Confluence), Learning Management System - LMS (Docebo), SharePoint and Azure (both cloud and local). You will be reporting to the Senior Manager, Technical Service Operations & Security, with the Systems Administrators, Cyber Risk Analyst, Security Administrator, Cloud Architects, Data Analysts and Service Desk Analysts being direct reports.

Responsibilities

Evaluate, manage and source vendor relationships for hardware, software, and cloud solutions.
Maintain equipment inventory, perform installations, and ensure optimal system performance.
Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues
Develop and enforce request handling and escalation policies and procedures
Assess the need for any system reconfigurations (minor or significant) based on request trends and make recommendations
Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency
Provide technical assistance and troubleshooting to end users for cloud solutions, collaboration tools, conferencing platforms, and connectivity.
Ensure that data security regulations compliance and best practices are implemented across cloud platforms and communication networks.
Maintain clear documentation of network configurations, cloud systems, and user procedures.
Enforce request handling and escalation policies and procedures tied to Incident and Problem management
Oversee the incident management and resolution process as incident manager
Oversee the prioritization and escalation of IT incidents, coordinate the incident response team, and implement the workarounds
Conduct post-mortems after major incidents
Lead Problem Management initiatives to determine the root cause of recurring or major IT incidents/outages and come up with permanent fix recommendations
Attend and facilitate Change Advisor Board (CAB) meetings and implement appropriate tools and processes to mature CAB maturity of the organization

Qualifications

5+ years of experience in desktop, network support, and cloud-based solutions.
Hands-on experience implementing and managing cloud platforms, VOIP, and collaboration solutions.
5+ years of experience with Active Directory, Entra ID, SSO, security policies, and access controls.
3+ years experience managing remote workforce technology and enterprise collaboration tools.
Experience with RingCentral, Office 365 SharePoint, OneDrive, Azure, VOIP, Active Directory, Entra ID, SSO, users access controls and security policies.
Proficiency in Microsoft Azure, Windows Server, Active Directory, and virtualized environments.
Knowledge of Infrastructure as Code, network security, firewalls, and access management.
Knowledge of LMS platform Administration (experience with Docebo considered a bonus) - asset
Exceptional interpersonal, leadership, and communication skills

Total Rewards

Competitive salary, quarterly and annual bonuses based on individual and company goals
100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts

The Application
Please submit a resume with a cover letter.
Closing date for applications: Thursday, August 13th, 2026, at 9pm PST.

Our Company

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.

Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

#EminenceCareers

IcExdPAFIH

Quick apply

Refine Your Search

service desk analyst jobs in vancouver bc

Workplace Technology Support Lead

IT Supervisor

Support Analyst, Revenue Services

Voice Operations Analyst I, Voice Devices, PDHIS

Technical Support Analyst

Network Edge Engineer 1

Senior Business Analyst, Integrated Business Applications

Senior IT Technician

Technical Services Analyst

Product Owner

Customer Support Analyst (Legal Accounting)

Systems Analyst

IT Systems Analyst

Senior Business Analyst

IT Manager

Network Architect

Technical Security Analyst Enterprise Architecture and Security PDHIS

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