Vancouver Bc Service desk technician Jobs – 13 Openings This Week

IT Support Technician
Vancouver Airport Authority —Vancouver, BC
- $68,515–$89,549 a year
- Full-time
- Maintenance
- High school diploma or GED
- Analysis skills
IT Technician (Help Desk & Device Support)
RICHMOND CHRISTIAN SCHOOL —Richmond, BC
- $48,000–$62,000 a year
- Part-time
- Microsoft Outlook
- Maintenance
- Windows
12d
L1 Support Hero
GAM Technical Services —Vancouver, BC
- $40,000–$60,000 a year
- Weekends as needed
- Hybrid work
- English
- Windows
- Computer networking
- Dental care
Quick apply
IT Service Desk
Dilawri Group of Companies - BC Region —Vancouver, BC
- $45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
Quick apply
IT Onsite Support Technician
Arvato Canada —Richmond, BC
- From $55,000 a year
- Full-time
- Azure
- In-person
- Communication skills
- Wellness program
- Disability insurance
Quick apply
Technical Service Representative
Jetson Home —North Vancouver, BC
- $65,000–$72,000 a year
- Full-time
- Continuous improvement
- HVAC
- In-person
- Disability insurance
- Dental care
Quick apply
IT Technician
Rubicon Organics —Delta, BC
- $60,000–$75,000 a year
- Laboratory experience
- Maintenance
- Windows
- Dental care
Quick apply
8d
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Burnaby, BC
- Windows
- Microsoft Office
- Communication skills
Desktop Support Technician
Teck —Vancouver, BC
- Hybrid work
- Presentation skills
Systems Analyst
F12.net —Vancouver, BC
- Full-time
- Computer networking
- SharePoint
- Disability insurance
- Dental care
Quick apply
Compliance & Internal Ops - Operations Technician
F12.net —Vancouver, BC
- Full-time
- Microsoft Outlook
- Windows
- SharePoint
- Disability insurance
- Dental care
Quick apply
2d

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Technical Support Specialist (Bilingual)
Variablegrid Adaptive Power Inc. —Toronto, ON
You'll be the frontline support for our customers and field technicians, troubleshooting EV charging equipment, networking issues, and power management systems.
$60,000–$90,000 a year
Quick apply
Desktop Support Engineer (Dispatch /On-call)
Axiom Technologies —Oshawa, ON
Have A+ certification & at least one certification from either Cisco or Microsoft. Constantly monitor the individual queue to resolve routine and non-routine…

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service desk technician jobs near vancouver bc

IT Support Technician

Vancouver Airport Authority -
Vancouver, BC

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Job details

Permanent | Full-time
$68,515–$89,549 a year

Qualifications

French
Desktop support
Class 5 Licence
ITIL Certification
System administration
Operating systems
Incident management
Maintenance
High school diploma or GED
Analysis skills
Continuous improvement
Computer hardware
Client services
Ticket management systems
Written report writing
Customer service orientation
Customer support
Mobile devices

Full job description

Vancouver, BC

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Office Systems is an integral part of the IT support we provide to all YVRAA internal and external clients. Due to the varied types of systems supported it provides a great opportunity to learn and grow within YVRAA.

Position overview

Are you an experienced IT professional who possesses strong technical skills, analytical skills, a team-focused positive attitude, a customer-first mindset and a passion for providing a high-level customer experience?

We have a permanent, full-time opportunity for IT Support Technician in the Office Systems Department. Reporting to the Manager, Technology Services, the successful candidate will provide first level customer service and technical support to YVRAA employees and YVRAA external clients conduct system administration and support the continuous improvement of the customer service provided by the IT Support Desk team.

Key responsibilities include:

Be the first point of contact for all technical support inquiries, such as answering emails and incoming calls, and provide support to all internal employees and external clients for a wide range of technical, network and operating systems, such as airport applications, hardware, mobile devices, and other wireless technologies
Document all calls, incidents and requests in the IT service management tool
Compile monthly reports related to IT operations
Complete documented employee onboarding, offboarding and cross-boarding procedures
Support IT equipment lifecycle tasks including deploy, upgrade, repair, recommission, replace, inventory updates & recycling, including laptops, desktops & mobile devices
Conduct routine maintenance on shared IT services like AV equipment, printers and shared workstations

Key qualifications include:

Minimum two years of recent related experience working in an IT service capacity, providing customer service and technical support in a networked environment, supplemented by a high school diploma or GED equivalent and a certificate or program completion in information systems; or an equivalent combination of training and experience
Experience working in an IT Service Desk, Help Desk, or similar technical support environment, including the use of ticketing systems to log, track, and manage incidents and service requests, is preferred.
Proven ability to communicate effectively verbally and in writing, to prepare knowledge-based articles and other technical documentation
Excellent knowledge of the range of diagnostic utilities used as well as the methods, practices, procedures, standards, concepts and best practices (ITSM and ITIL) applied in the work; experience with ITIL Foundation v3 or later accreditation is an asset
Ability to assess the nature of requests, troubleshoot problems, and provide first level remote support, while monitoring various alarms & alerts and escalating incidents as required
Experienced in providing advice, information and assistance in the use of software applications, hardware and technology services
Possess a valid Class 5 BC Driver’s License

Although not required, French language skills are an asset as we are committed to providing bilingual services to our visitors and passengers. Candidates who do not speak French are still strongly encouraged to apply.

Onsite shift work is required as this role supports the operation on a 24-hour basis. These are rotational 10-hour shifts on a 4-on, 3-off cycle.

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

Salary Range : $68,515 to $89,549 per annum, based on 40 -hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits.

Who We Are

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at [email protected].

Apply Now

Refine Your Search

service desk technician jobs in vancouver bc

IT Support Technician

IT Technician (Help Desk & Device Support)

L1 Support Hero

IT Service Desk

IT Onsite Support Technician

Technical Service Representative

IT Technician

Desktop Support Engineer (Dispatch /Part-Time)

Desktop Support Technician

Systems Analyst

Compliance & Internal Ops - Operations Technician

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