vancouver bc technical support supervisor Jobs – 9 Openings This Week

Technical Support Lead
L.B. Foster Rail Technologies, CORP —Burnaby, BC
- Remote
- Up to 50% travel
- High school diploma or GED
- Travel
- Tuition reimbursement
Quick apply
5d
Manager, Service Desk Services - FTT
TransLink —Metro Vancouver Regional District, BC
- $100,080–$150,120 a year
- Temporary
- Hybrid work
- Supervising experience
- Presentation skills
- Bachelor's
- Dental care
Support Technical Lead
Weta Digital —Vancouver, BC
- $80,080–$99,840 a year
- Weekends as needed
- Customer service
- English
- Windows
- Life insurance
Manager, Helpdesk Support
Houle Electric Limited —Burnaby, BC
- $80,000–$100,000 a year
- Full-time
- Remote
- Computer Science
- Customer service
- Windows
Quick apply
ISC Service Desk Manager
UBC Faculty of Forestry —Vancouver, BC
- $8,305.08–$12,952.33 a month
- Full-time
- Computer science
- Computer Science
- Customer service
5d
ISC Service Desk Manager
University of British Columbia —Vancouver, BC
- $8,305.08–$12,952.33 a month
- Full-time
- Computer science
- Computer Science
- Customer service
5d
Technical Account Manager
Trulioo —Vancouver, BC
- $70,000–$80,000 a year
- Full-time
- Hybrid work
- DevOps
- SQL
- No university degree
- Dental care
- Paid time off
11h
Systems Administrator Lead
Bardel Entertainment —Vancouver, BC
- $100,000–$125,000 a year
- Hybrid work
- Azure
- Management
- Windows
Quick apply
6d
Product Solutions Manager
Suger Software —Vancouver, BC
- $75,000–$100,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Oracle
- Dental care
- Paid time off
Quick apply
7d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Manager, IT Service Desk
Ontario Power Generation —Oshawa, ON
Education Level: Post-secondary education in Information Technology, Computer Science, Information Systems, or a related discipline (college diploma or…
$111,000–$161,000 a year
13d
Supervisor, Service Desk (Onsite)
Compugen Inc —Richmond Hill, ON
Manage incident and request queues, ensuring timely triage, assignment, resolution, and strong ticket hygiene aligned to ITIL practices.
$65,000–$75,000 a year

I want to receive the latest job alerts for technical support supervisor in vancouver bc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support supervisor jobs near vancouver bc

Technical Support Lead

L.B. Foster Rail Technologies, CORP -
Burnaby, BC

Quick apply

Job details

Permanent
5 days ago

Qualifications

High school diploma or GED
Hand tools
Communication skills

Full job description

Who We Are…

At L.B. Foster, our culture reflects our passion for integrity, accountability and safety. We have a long history of providing a safe workplace for our employees, striving to be good stewards for the environment and establishing strong and respectful relationships with our customer and communities. These fundamentals have provided the foundation upon which we have managed our business for more than a century.

We continue to strengthen our culture with a focus on SPIRIT. Within the company lies a spirit of teamwork and innovation that drives a culture around continuous improvement and high performance.

S – Safety

P – People

I – Integrity

R – Respect

I – Innovation

T – Teamwork

As a purpose-driven business, L.B. Foster looks to combine financial success with social and environmental responsibility. By integrating purpose into our business model, strategies and operations we strive to create a more sustainable, equitable and prosperous world.

We innovate to solve the worlds most complex infrastructure problems.

Rail Solutions our end-to-end critical engineering solutions fulfill an essential role in maintaining the safe and reliable operation of railroad networks around the world.
Infrastructure Solutions – we are experts in the design, manufacture and deployment of advanced technologies that positively impact the built environment.

To learn more about our innovation to solve global infrastructure challenges, visit https://www.lbfoster.com/en

Who You Are…

The Technical Support Lead will work within the Field Service team ensuring timely actions are taken for the ongoing operational performance of fielded trackside friction management units.

The Technical Support Lead will build an in-depth understanding of how trackside rail friction management equipment works and how all the various mechanical, electrical and electronics components work and interact with each other. This role will be a liaison between customers, field service, quality and engineering teams. The Technical Support Lead will also lead activities around tracking firmware and software updates on functioning units, warranty replacements, repairing and updating electronic parts.

What Do You Need….

The Technical Support Lead is responsible for hands-on execution of the following activities in coordination with Field Service, Quality, and Engineering:
- Monitor and track operational performance metrics for fielded equipment
- Identify, categorize, and document failure modes, and initiate resolution through appropriate ticketing and escalation processes.
- Perform software and firmware updates on equipment deployed in the field.
- Conduct diagnostic testing and troubleshooting on equipment in the field.
- Perform subassembly-level repairs on fielded systems as required.
- Repair returned equipment if feasible
- Propose product performance improvements based on data

Support operations in the receipt, triage, and disposition of returned equipment from the field.

Assist with creation and upkeep of user/technical documentation

Assist with training of field service team on new products and updates to existing products.

Generate and circulate periodic performance reports on field equipment

Assist in warranty support involving electronic and mechanical systems
- Perform or support troubleshooting, diagnostics, and failure analysis to identify root cause, validate repair approach, and recommend corrective actions.

The Technical Support Lead will proactively identify service, and uptime improvement opportunities based on data and experience.

All other duties as assigned.

Experience, Education & License Requirements

High school diploma required, technical degree in an electronics-related field preferred
4+ years of experience in a similar role required
This position requires e-RailSafe certification and candidates are subject to a background check.
Experience in hands-on troubleshooting involving electromechanical systems
Ability to safely use electrical/electronic diagnostic equipment is a must (voltmeter, oscilloscope etc.)
Some experience with connected devices and solar powered low-power equipment is desired

Skills & Abilities

Ability to work safely in a railroad environment
Ability to travel up to 50% or more on occasion
Ability to work safely with hand tools
Problem-solving and diagnostic testing skills in the field
Able to take initiative and have attention to detail
Excellent relationship & communication skills
Keen to work within a supportive and collaborative team culture and share the team’s success
Comfortable working and liaising with the technical and operational teams

Core Competencies:

Safety
Teamwork
Integrity

Why L.B. Foster? Here are just some of our great offerings:

Priority on work/life balance and schedule flexibility
100% tuition reimbursement
Flexible work culture and environment
Career development and advancement opportunities

Quick apply

Refine Your Search

technical support supervisor jobs in vancouver bc

Technical Support Lead

Manager, Service Desk Services - FTT

Support Technical Lead

Manager, Helpdesk Support

ISC Service Desk Manager

ISC Service Desk Manager

Technical Account Manager

Systems Administrator Lead

Product Solutions Manager

Explore jobs in cities nearby

I want to receive the latest job alerts for technical support supervisor in vancouver bc

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected