Vancouver Bc Tourism marketing Jobs – 18 Openings This Week

Reservations Agent
Pan Pacific Vancouver —Vancouver, BC
- $26.34 an hour
- Weekends as needed
- Marketing
- Hotel
- Data entry
Quick apply
Director, Travel Product Merchandising & Portfolio Strategy
Kensington —Vancouver, BC
- $110,000–$130,000 a year
- Remote
- Hospitality
- Merchandising
- Analysis skills
Quick apply
10d
Manager Sales and Events, Alumni Facilities
THE UNIVERSITY OF BRITISH COLUMBIA —Vancouver, BC
- $71,577–$102,877 a year
- Weekends as needed
- Windows
- Business development
- Project management
Quick apply
Front Desk Representative
British Columbia Institute of Technology (BCIT) —Burnaby, BC
- $59,214–$64,490 a year
- Temporary
- Microsoft Office
- Databases
- Hotel
- Dental care
- Employee assistance program
5d
Director of Sales Enablement
TRAXX Coachlines Ltd —Burnaby, BC
- $135,000–$145,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- Finance
- Relocation assistance
- Dental care
Quick apply
Guest Services Representative - Oakridge Park - Part Time
QuadReal Property Group —Vancouver, BC
- $22–$24 an hour
- Part-time
- CRM software
- Hotel
- Guest services
Rental Marketing Specialist
Fraserway RV —Delta, BC
- $55,000 a year
- Marketing
- Research
- Microsoft Office
Quick apply
Retail Associate (Part Time Seasonal)
Grouse Mountain Resort —North Vancouver, BC
- $19.28–$22.55 an hour
- 8 hour shift
- Sales
- Customer service
- Merchandising
- Dental care
- Employee assistance program
Quick apply
Guest Services Representative - Oakridge Park
QuadReal Property Group —Vancouver, BC
- $22–$24 an hour
- Weekends as needed
- CRM software
- Hotel
- Guest services
- Dental care
- Paid time off
Guest Services & Events Ambassador, The City of Lougheed
Shape Holdings Corp. —Burnaby, BC
- $18.75–$21.00 an hour
- 8 hour shift
- Microsoft Word
- Guest services
- Marketing
Restaurant Assistant Manager
Multiflora Rose Café & Restaurant Corp —Vancouver, BC
- $38.50 an hour
- Full-time
- Inventory management
- Sanitation
- English
Quick apply
RES O 24R - Data & Insights Analyst
BC Public Service —Vancouver, BC
- $80,703.86–$91,936.08 a year
- Full-time
- Hybrid work
- Hospitality
- Computer science
- Azure
4d
Server
Grand Villa Casino —Burnaby, BC
- $18.60 an hour
- Weekends as needed
- Sales
- Customer service
- Public speaking
2d
Match Eatery & Public House-Server
Cascades Casino —Delta, BC
- $18.30 an hour
- Weekends as needed
- Sales
- Customer service
- Public speaking
Director, Air & Insurance Partnerships
Ensemble —Vancouver, BC
- $100,000–$120,000 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Technical Client Partner
Noise —Vancouver, BC
- Full-time
- Hybrid work
- Computer Science
- Marketing
- Research
- Dental care
- Paid time off

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Director, Travel Product Merchandising & Portfolio Strategy
Kensington —Vancouver, BC
The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications,…
$110,000–$130,000 a year
Quick apply
10d
Director of Estimating
SAWW Developments —Vancouver, BC
Prepare, review, and oversee accurate estimates, quantity take-offs, pricing, bid strategies, risk assessments, value engineering, and tender submissions.
$120,000–$160,000 a year
Quick apply
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Economic and Tourism Development Manager
Palmer & Associates Executive Search Firm —Ontario
*A municipal professional* with focused and proven experience in the collaborative continued development of a strategic plan and the implementation of…
$110,000–$124,000 a year
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5d
Seasonal Lead Kiosks Associate at Thermea Spa Village
Thermea Spa Village Whitby —Whitby, ON
College degree in tourism, hospitality, administration, human resource management or other pertinent experience; Train and coach kiosk agents;
$24 an hour
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Reservations Agent

Pan Pacific Vancouver -
Vancouver, BC

Quick apply

Job details

Full-time
$26.34 an hour

Qualifications

Computer operation
Hotel and accommodations experience
Marketing
Upselling
Post-secondary education
Complaint handling
Data entry software
Hotel guest services experience
Customer service orientation
Data entry
Organizational skills
Front desk
Outbound calling
Productivity software
Guest services
OPERA
POS systems
Guest issue resolution
Communication skills
Time management

Full job description

POSITION SUMMARY

Reporting to the Reservations Manager, the successful candidate will be responsible for all aspects of the reservation service for the hotel providing guests with friendly, courteous telephone service while selling highest possible rates and maximizing of room revenue.

KEY RESPONSIBILITIES

The key responsibilities of the Reservations Agent include but are not limited to:

Provides superior service for all guest calls; answers internal and external phone promptly, professionally with a friendly greeting & identifying self; addresses guest by name and uses callers name minimum 3 times during the interaction.
Explains room rate structure, available rooms, method of payment/guarantee and cancellation policies, facilities and services; collects pre-registration information e.g. (name, e-mail, CC number, etc.)
Enters guest reservation details into Opera system; reviews and sends written confirmation to the guest
Completes reservations and other duties in an efficient and accurate manner; offers further assistance within the hotel Services and facilities to all callers; promotes Hotel facilities to guests through selling and up-selling
Reserves callers in hotel restaurants for dine-in and/or refer to restaurant managers as appropriate.
Receive and processes room service orders using Silverware. Ensure accuracy of the orders at the point of sale and liaise with servers and/or kitchen for any menu modifications. Learn and stay updated on the In-Room Dining Menu. Escalate any discrepancies to supervisors.
Enter wake-up calls into the system accurately and track daily. Assist with manual wake-up calls when the system is unavailable.
Actions in-house guest requests promptly and accurately by engaging the right department and dispatching requests accordingly, e.g. delivery of rollaway beds, laundry pickup, service requests or any other assistance that in-house guests may require.
Answers guest requests (letters, fax, E Mails) promptly; manages Reservations / Service One In-Boxes and actions all emails and notifications no later than within 24 hours with a goal of having mailboxes cleared each business day for the day. Attends departmental meetings.
Enters reservation data from Faxes, Reservation forms, Rooming list into Opera
Monitors emergency line and safety panels, actions any 911, 4500 calls or security panel alerts promptly.
Manages guest complaints and escalates whenever appropriate to appropriate Department Head/Duty Manager.
Assists group coordinators with the review and actioning of group resumes from Sales Department, and inventory balancing, as assigned. Communicates and exchanges information with Hotel Sales Department, Revenue Department and Front Desk.
Maintains department equipment and reports equipment loss or damage to the Supervisor.
Ensures all duties on the task list are completed
Performs Tour administration responsibilities as assigned. This involves; evaluating requests from Tour groups, inputting rooming lists, setting up billing & communicating directly with tour Sales Manager.
Understands the need and willingness to work in other related departments during peak periods as required (i.e. Front Desk).
Maintains professional business confidentiality as required
Perform other related duties as required

COMPETENCY PROFILE

Knowledge of Hotel protocols; uses a friendly, professional telephone manner and possess excellent communication skills; Knows how to respond to any reservation request; completes reservations and other duties in an efficient and accurate manner
Must possess excellent organizational skills, time management, with an ability to multitask & meet deadlines in a high-pressure work environment
Requires long periods of sitting in front of a computer; must have demonstrated the ability to work with minimal supervision
Maintains the highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates; contributes an energetic and positive attitude to the hotel atmosphere

SELECTION CRITERIA

Qualifications and Technical Experience

Two years of previous experience in Front Office/Reservations or a similar environment preferred.
Post-Secondary education in Hospitality Management and/or Tourism & Marketing program preferred.
Demonstrated experience in selling and the ability to upsell is required.
Attention to Detail is essential, and long periods of concentration are required.
Computer Skills - Demonstrated ability with regard to computer skills, including an intermediate level of Microsoft Office Suite, proficiency with e-mail, Internet and database applications required. Experience using hotel programs - Opera is an asset.
Ability to multi task in a fast paced environment including answering phone calls, and replying to e-mails, while executing everyday tasks required.
Experience with high-volume telephone calls is an asset.
Proven written and verbal communication skills with demonstrated experience in producing professional documents and communications; Additional language an asset.
Status: Full-time hourly (unrestricted availability required)
Schedule: Flexibility Required: Rotating Shifts and Weekends Required (Assignment of hours will be subject to business demand, and may be increased or reduced due to seasonal fluctuations)

Quick apply

Refine Your Search

tourism marketing jobs in vancouver bc

Reservations Agent

Director, Travel Product Merchandising & Portfolio Strategy

Manager Sales and Events, Alumni Facilities

Front Desk Representative

Director of Sales Enablement

Guest Services Representative - Oakridge Park - Part Time

Rental Marketing Specialist

Retail Associate (Part Time Seasonal)

Guest Services Representative - Oakridge Park

Guest Services & Events Ambassador, The City of Lougheed

Restaurant Assistant Manager

RES O 24R - Data & Insights Analyst

Server

Match Eatery & Public House-Server

Director, Air & Insurance Partnerships

Technical Client Partner

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