Terra Nova Medical is a family practice organization.
We are currently hiring 2 Virtual Administrative Assistants. The ideal candidate for this role is a successful team player with experience multitasking in a dynamic, fast-paced work environment, and has open availability. This is an exciting opportunity to be part of a healthcare team that values quality patient care and team collaboration.
Responsibilities and Duties
- Deliver the highest level of customer service to patients and providers via phone, email, and secure messaging platforms.
- Receive and make phone calls; respond to patient and provider inquiries in a timely and professional manner.
- Send and receive faxes, emails, and electronic documents; ensure accurate routing and follow-up.
- Schedule, reschedule, and confirm medical appointments, diagnostic tests, and follow-up visits.
- Create, submit, track, and follow up on referrals to specialists, diagnostic facilities, and hospitals.
- Maintain accurate electronic medical records (EMR): update demographics, contact details, and relevant patient information.
- Demonstrate working knowledge of medical terminology to accurately process clinical information and referrals.
- Monitor task lists, results, and outstanding items to support continuity of care and timely follow-up.
- Assist with administrative workflows related to laboratory, imaging, and specialist coordination.
- Support quality-of-care processes by ensuring documentation is complete and communication is clear and timely.
- Encounter billing & correction of Billing Errors in line with the Medical Services Commission’s Payment Schedule.
- MSP Remittance Reconciliation
- Perform a range of clerical and administrative duties to support the clinic’s day-to-day operations.
- Follow organizational policies, clinical workflows, and virtual care protocols.
- Comply with all privacy and confidentiality requirements, including HIPAA and applicable provincial/state regulations.
- Perform other remote administrative and clerical duties as assigned to support efficient clinic operations.
- Qualifications and Skills:
- Completion of Grade 12
- Strong organizational and interpersonal skills.
- Excellent communication skills and a customer service-oriented approach.
- Familiarity with medical terminology and healthcare environment is an asset but not required.
- Proficient in the use of computer programs and medical software.
- Able to multitask and handle pressure during busy periods.
- MOA experience is an asset.
- Familiarity with Juno/Arya EMR is an asset.
- Working knowledge of Microsoft Word and Excel.
- Minimum typing speed of 50 WPM with high accuracy.
- Fluent in spoken and written English
We offer :
- Competitive salary based on experience and job duties.
- An excellent opportunity to be mentored by a dedicated training team.
- The chance to be part of the expansion of an established medical clinic brand into a larger organization.
At Terra Nova Medical Clinic, we believe in providing high-quality patient care while supporting our staff in their career growth. We are excited to welcome a new member to our team. If you're a team player who's willing to learn and contribute to a positive work environment, we would love to hear from you.
Hours: 40 per week, with a 30-minute unpaid meal break.
Important note: Only shortlisted applicants will be contacted directly by phone during our recruitment process. We do NOT send any messages or request that you download any applications.
Job Types: Full-time, Permanent
Pay: $22.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- When are you available to start?
- Have you been referred by someone working in Terra Nova Medical Clinics, if yes, please provide the name.
Work Location: Hybrid remote in Vancouver, BC
