Silver Star Animal Care Clinic is a progressive, privately owned veterinary hospital dedicated to providing exceptional patient care, outstanding client service, and creating a workplace where people love coming to work.
As our clinic continues to grow, we are looking for an experienced Office Manager/ Practice Manager to join our leadership team. This is an exciting opportunity for someone who enjoys building efficient systems, leading people, solving problems, and helping a business thrive.
This role goes far beyond administration. You'll work closely with the owner to oversee the day-to-day operations of the clinic, support our team, improve workflows, and help shape the future of our practice.
What You'll Do
As our Office Manager, you'll oversee the day-to-day operations of the clinic while helping our team, systems, and business continue to grow.
Leadership & Human Resources
- Lead recruitment, hiring, onboarding, training, scheduling, and employee development.
- Foster a positive, accountable workplace culture through coaching, performance management, and team engagement.
- Coordinate staff meetings, continuing education, and HR administration.
Operations & Business Management
- Oversee daily clinic operations and identify opportunities to improve efficiency, communication, and workflow.
- Develop and maintain policies, procedures, and standard operating procedures.
- Coordinate projects, contractors, vendors, and facility maintenance.
- Provide support to reception and client care during busy periods when needed.
Finance & Administration
- Process payroll, scheduling, bookkeeping support, bank and payment reconciliations, and assist with budgeting and financial reporting.
- Communicate regularly with our accountant, bookkeeper, suppliers, and other business partners.
Marketing, Technology & Growth
- Help coordinate marketing initiatives, social media, website updates, and community outreach.
- Support practice management software, technology, and operational improvements.
- Take ownership of special projects that improve the clinic, team, and client experience.
Safety & Compliance
- Ensure compliance with WorkSafeBC, employment standards, and veterinary regulatory requirements while maintaining a safe and organized workplace.
What We're Looking For
- 2–4+ years of leadership or management experience.
- Strong organizational, communication, and problem-solving skills.
- Experience with hiring, payroll, scheduling, HR, and business administration.
- Comfortable managing multiple priorities and leading projects independently.
- Veterinary or healthcare experience is an asset, but not required.
If you're an organized, proactive leader who enjoys building great teams, improving systems, and making a meaningful impact, we'd love to hear from you.
Please submit your resume and a cover letter telling us about yourself, your leadership experience, and why you'd be a great fit for the Silver Star Animal Care Clinic team.
Pay: From $45,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Work Location: In person
