Reporting to the General Manager, The Xactimate Estimator and Compliance Technician will assist Project Managers in completing timely estimates and maintaining the Status and compliance requirements of each file.
DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.
Scheduling
- Assist in the completion of accurate Xactimate estimates
- Maintain compliance for each Insurance Provided as per their specific guidelines.
- Update job statuses and keep projects in compliance.
- Drive the KPI scores up through accurate and timely compliance tasks
- Assist Junior Project Managers with day to day tasks
Communications
- Daily communication with Project Managers and PMA's as required to keep all assignments in compliance.
- Weekly communication with General Manager to ensure projects are on time and compliant
Administration
- Finalize estimates with the use of Fairline and Ask Aimee
- Respond to and correct any non compliance issues with Adjusters and Reviewers
- Help schedule projects with Junior PMA's
- General duties to keep the business running efficiently
General
- Maintain professional conduct and appearance
- Establish positive rapport with Reviewers and Project Managers
- Provide an exceptional level of service that exceeds the expectation of the client
- Conduct all work in accordance with company safety policies
- Adherence to all company workplace policies
- Perform other duties as may be required
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Characteristic and Ability Requirements
- Ability to coordinate effectively with the PM and Reviewers
- Effective communication skills both written and verbal
- Ability to engage clients and deliver excellent service
- Thorough decision making skills
- Highly organized, strong attention to detail and ability to multi-task
- Demonstrated sound work ethics
- Proven ability to build and maintain strong working relationships
- Flexible, adaptable and able to work effectively in a variety of settings
- Operates with honestly and integrity with a genuine desire to make valuable contributions to the team
- Works well independently and in a team environment
Educational Requirements
Education Required: High School Diploma
Other Education/Certification/Training preferred:
- Xactimate training or experience
- Familiarity with Managed Service companies such as Contractor Connection
- Familiar with project management software
- Office 365 experience
Work Experience Requirements
Wage will be based on prior experience levels in the industry
Technical Requirements
Equipment: Office Equipment (copiers, scanners, printers, faxes, etc.)
Software: Knowledge and experience of MS Outlook, MS Word, MS Excel, MS Access
Other: n/a
Competencies
- Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
- Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
- Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
- Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
- Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
- Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
- Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
- Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
- Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.
Physical Requirements
This position requires a low level of physical exertion. Moderate intensity of sensory effort is required.
Working Conditions
There is a low risk of exposure to adverse working conditions.
Time will primarily be spent in an office environment during regular office hours. There may be requirements to work outside of regular hours to attend to important matters and/or work offsite occasionally.
