About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us.
The Position
As a Field Service Consultant, you will play a critical role in supporting our clients through a combination of on-site and remote technical services. You will work on a variety of IT-related projects, provide backup coverage when required, deploy and support hardware and applications, troubleshoot technical issues, and deliver exceptional client service across multiple client environments.
This is a highly visible, client-facing role that requires strong technical skills, adaptability, and a commitment to delivering an outstanding customer experience. The successful candidate will be equipped with a mobile device and fleet vehicle to support client site visits and ensure timely service delivery.
Responsibilities
- Deliver on-site and remote technical support to clients across a variety of environments.
- Deploy, configure, maintain, and troubleshoot hardware, software, printers, networking equipment, and mobile devices.
- Support infrastructure, workstation, application, and connectivity-related initiatives and projects.
- Provide emergency and after-hours support when required.
- Assist with hardware refreshes, system deployments, and technology rollouts.
- Retrieve, install, and document IT equipment while maintaining accurate asset inventories and records.
- Perform troubleshooting and root cause analysis to resolve technical issues efficiently.
- Work closely with internal teams, third-party vendors, and client stakeholders to ensure successful service delivery.
- Assist with network, wireless, printer, telecommunications, and remote-access support.
- Support security camera systems and associated hardware.
- Contribute to project planning, coordination, and implementation activities.
- Maintain detailed technical documentation and ticket updates.
- Follow change management and safety procedures when working in client environments.
- Deliver an exceptional client experience while maintaining service levels and response expectations.
- Perform other duties as assigned.
Requirements
Technical Qualifications
- Minimum 3+ years of experience in a technical support, field service, or IT consulting role.
- Post-secondary education in a computer-related discipline or an equivalent combination of education and experience.
- Advanced knowledge of:
- Microsoft Windows operating systems
- Microsoft 365 and Office applications
- PC hardware and peripherals
- Networking concepts and troubleshooting
- Printers and print management
- Mobile devices (Apple and Android)
- VPN, remote access technologies, and remote support tools
- Experience working with ticketing and service management systems.
- Experience supporting security cameras and related hardware.
- Experience with hardware deployments, workstation builds, and equipment lifecycle management.
- Knowledge of network cabling, fiber optics, wireless networking, and telecommunications is considered an asset.
- Project coordination and system deployment experience is considered an asset.
Preferred Certifications
- CompTIA A+
- CompTIA Network+
- PDI+ Certification
- Other industry-recognized technical certifications
Professional Skills
- Exceptional customer service and relationship-building skills.
- Strong verbal and written communication abilities.
- Excellent problem-solving and analytical thinking skills.
- Strong organizational, prioritization, and time management skills.
- Ability to work independently and as part of a collaborative team.
- Ability to remain calm and effective when working under pressure.
- High ethical standards, professionalism, and trustworthiness.
- Strong attention to detail and documentation practices.
- Client-first mindset with a commitment to service excellence.
Working Conditions
- This position is based in Victoria, BC and supports clients throughout Greater Victoria and surrounding communities.
- Travel to client locations is required on a regular basis.
- Occasional travel to remote locations, including client-provided accommodations or camp environments, may be required.
- Unscheduled and after-hours support may occasionally be necessary.
- Candidates must be physically capable of lifting and moving equipment weighing up to 70 lbs.
- A valid driver's license and clean driver's abstract are required.
- Basic vehicle maintenance knowledge is considered an asset.
- The successful candidate will be provided with a mobile device and fleet vehicle for client visits.
- Must comply with all F12 and client safety policies and procedures.
What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:
- Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
- Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
- Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.
Our Equal Opportunity Commitment:
- F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
- For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.
Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.
