IT Field Technician
Tecnet - Innovating IT Solutions Since 1974
About Us
Tecnet is Canada’s longest-standing IT services provider, offering a wide range of solutions, including hardware, software, networking, and both physical and cyber security. With major hubs in Victoria and Vancouver, and over 35 Authorized Service Centres (ASC) across British Columbia, we’re committed to supporting communities across urban and rural areas with high-quality IT solutions.
Learn more about us at www.tecnet.ca.
The Role
The Field Technician plays a critical hands-on role in delivering technical support and installation services directly at client sites. This position involves troubleshooting hardware and software issues, performing system setups, maintaining integrated security systems, and responding to both scheduled and unscheduled service calls. A strong technical aptitude, excellent customer service, and the ability to manage tasks independently are essential. The ideal candidate is a motivated problem-solver with field experience and a proactive, team-oriented mindset.
Why Work with Us?
- Legacy of Excellence: Be part of a company with over 50 years of experience and a trusted reputation in the IT services industry.
- Career Development: We prioritize your professional growth with opportunities for training, certifications, and skill development.
- Diverse Challenges: Work on a wide variety of projects and solve unique technical challenges for a diverse range of clients.
- Work-Life Balance: Enjoy a supportive team culture and a healthy balance between your work and personal life.
Schedule
This is a full-time permanent position with 8-hour shifts from Monday – Friday for a total of 40 hrs weekly.
What we Offer
Competitive Salary:
- $47,500.00-$57,500.00 per year. Salary commensurate with experience.
High Value Benefits:
- Extended Health Care
- Dental & Vision Care
- Paid Time Off
- On-Site Parking
Eligibility for benefits begins following three months of employment.
What You'll Do:
- On-Site Support: Visit client sites to provide IT support, solve hardware and software issues, and implement security systems, including CCTV, Access Control, and Alarms.
- Project Work: Assist with diverse projects such as setting up integrated security solutions, network patching, workstation refreshes, and reimaging systems.
- Client Communication: Reach out to clients to schedule service calls, explain the nature of technical issues, provide clear next steps, and communicate any associated costs.
- Troubleshooting & Repair: Diagnose and resolve technical issues on-site, replacing faulty parts, performing system checks, and documenting the fix.
- Call Management: Prioritize and manage incoming service requests based on urgency, ensuring SLAs (Service Level Agreements) are met while maintaining excellent customer service.
- Team Collaboration: Work closely with colleagues to address complex issues, sharing knowledge and supporting each other to solve problems.
- Documentation: Accurately record service details, system environments, and troubleshooting steps for future reference and client transparency.
What You Bring:
- Technical Skills & Education: You have a solid technical background, with a strong willingness to learn and adapt in a fast-paced, ever-changing environment.
- Certifications: A+ Hardware & Software certification is required.
- Security Experience: While a BC Security License is not mandatory, it’s definitely a plus. Experience with CCTV, Access Control, and Alarms is an asset.
- Additional Skills: Knowledge of printer systems is beneficial.
- Customer-Centric Mindset: You’re passionate about providing exceptional service, with the ability to explain complex issues in a simple, understandable way.
- Problem-Solving: Strong troubleshooting abilities with a solution-oriented approach to challenges.
- Team Player: You work well with others and thrive in a collaborative environment but can also take ownership of tasks independently.
- Communication: Excellent written and verbal communication skills in English.
- Compliance: Must pass a criminal background check.
- Driving: A valid BC driver’s license is required, as the role involves traveling between client locations.
Thanks for applying! While we appreciate every application, only shortlisted candidates will be contacted for an interview.
Job Types: Full-time, Permanent
Pay: $47,500.00-$57,500.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Please describe your experience in hardware diagnostics and computer repair in detail.
Language:
Licence/Certification:
- Driver's License (required)
- CompTIA A+ (required)
Location:
- Victoria, BC V8X 1W4 (preferred)
Work Location: In person
