Victoria, Bc Director of operations Jobs – 119 Openings This Week

Director of Operations
Marriott International, Inc —Victoria, BC
- $122,000–$161,000 a year
- Full-time
- Sales
- Hotel
- Bachelor's
12d
Director of Community Services
Tsartlip First Nation —Victoria, BC
- $113,000–$165,000 a year
- Full-time
- Supervising experience
- Team management
- Budgeting
- Wellness program
- Paid time off
Quick apply
6d
Regional Operations Manager
P3 Veterinary Partners —British Columbia
- Full-time
- Marketing
- Customer service
- Master's degree
- Wellness program
- Mileage reimbursement
Quick apply
Manager - Licensed Group Childcare and Preschool
BGC South Vancouver Island —Langford, BC
- $50,960–$56,420 a year
- Full-time
- Childcare
- CPR Certification
- Supervising experience
Quick apply
Residential Manager (Victoria)
Integra Support Services —Victoria, BC
- $34–$36 an hour
- Weekends as needed
- Experience working with individuals with developmental disabilities
- Administrative experience
- Supervising experience
- Dental care
Quick apply
Receptionist
Burkett Asset Management —Victoria, BC
- $50,000–$58,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- High school diploma or GED
- Dental care
- Paid time off
14d
Manager of Finance and Administration
1Up Victoria Single Parent Resource Centre —Victoria, BC
- $64,000–$70,000 a year
- Full-time
- Microsoft Office
- Finance
- Administrative experience
- Mileage reimbursement
- Dental care
Quick apply
14d
Scaffolding Operations Manager
Industrial Scaffold Services L.P. —British Columbia
- $100,000–$110,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Inventory management
- Disability insurance
- Dental care
Quick apply
Student Loan Advisor
Edison College Canada —Victoria, BC
- $19–$20 an hour
- Full-time
- Research
- Bachelor's
- Typing
Quick apply
Supervisor - Licensed Group Childcare and Preschool
BGC South Vancouver Island —Langford, BC
- $26–$30 an hour
- Full-time
- CPR Certification
- Databases
- Supervising experience
Quick apply
Outlets Supervisor
Inn at Laurel Point —Victoria, BC
- From $59,500 a year
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Restaurant management
- Store discount
- Dental care
Quick apply
Outlets Supervisor
Inn at Laurel Point —Victoria, BC
- From $59,500 a year
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Restaurant management
- Store discount
- Dental care
Quick apply
Marketing Coordinator
Accent Inns Inc. —Victoria, BC
- $45,000–$65,000 a year
- Full-time
- Hybrid work
- Inventory control
- Hotel
- Marketing
- Dental care
Quick apply
Outlets Supervisor
Inn at Laurel Point —Colwood, BC
- From $59,500 a year
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Restaurant management
- Store discount
- Dental care
Quick apply
Outlets Supervisor
Inn at Laurel Point —Langford, BC
- From $59,500 a year
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Restaurant management
- Store discount
- Dental care
Quick apply
Office Administrator/Receptionist
Edison College Canada —Victoria, BC
- $19–$20 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- High school diploma or GED
Quick apply
Accounting Assistant
Garth Homer Society —Victoria, BC
- $30.95 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- Computer skills
- Dental care
- Paid time off
Quick apply
13d
Event and Conference Services Manager
Inn at Laurel Point —Victoria, BC
- From $75,000 a year
- Full-time
- Microsoft Word
- Hotel
- Presentation skills
- Store discount
- Disability insurance
Quick apply
Director of Finance
Swim International Recruiting Inc —British Columbia
- $100,000–$105,000 a year
- Remote
- QuickBooks
- Communication skills
Quick apply
12d
Youth Services Coordinator
Milieu Family Services —Victoria, BC
- $40–$42 an hour
- Full-time
- Experience working with individuals with developmental disabilities
- CPR Certification
- Cooking
- Dental care
- Vision care
Quick apply

I want to receive the latest job alerts for director of operations in victoria, bc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director of operations jobs near victoria, bc

Director of Operations

Marriott International, Inc -
Victoria, BC

Apply Now

Job details

Full-time
$122,000–$161,000 a year
12 days ago

Qualifications

Hotel and accommodations experience
Operations management
Sales
Coaching
Employee relations
Strategic leadership
Complaint handling
Change management
Hotel guest services experience
Human resources management
Bachelor's
Continuous improvement
Team management
Customer service orientation
Front desk
Personnel management
Budgeting
Guest services
Marketing experience
Business
Associate's degree
Leadership
Standard operating procedures (SOPs)
Guest issue resolution
Marketing
Team coordination
Performance evaluation

Full job description

Additional Information
Job Number26107532
Job CategoryRooms & Guest Services Operations
Location100 Harbour Road, Victoria, BC, Canada, V9A 0G1
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $122,000-$161,000 annually
Bonus Eligible: Y

JOB SUMMARY

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

Analyzes service issues and identifies trends.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

Monitors hotel operations sales performance against budget.

Reviews reports and financial statements to determine hotel operations performance against budget.

Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.

Develops systems to enable employees to understand guest satisfaction results.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Responds to and handles guest problems and complaints.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Ensures employees are treated fairly and equitably.

Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).

Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Victoria Ocean Pointe Resort takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

director of operations jobs in victoria, bc

Director of Operations

Director of Community Services

Regional Operations Manager

Manager - Licensed Group Childcare and Preschool

Residential Manager (Victoria)

Receptionist

Manager of Finance and Administration

Scaffolding Operations Manager

Student Loan Advisor

Supervisor - Licensed Group Childcare and Preschool

Outlets Supervisor

Outlets Supervisor

Marketing Coordinator

Outlets Supervisor

Outlets Supervisor

Office Administrator/Receptionist

Accounting Assistant

Event and Conference Services Manager

Director of Finance

Youth Services Coordinator

I want to receive the latest job alerts for director of operations in victoria, bc

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected