Victoria, Bc Front office coordinator Jobs – 8 Openings This Week

Service Operations Coordinator
Confidential —Langford, BC
- From $25 an hour
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Disability insurance
- Dental care
Quick apply
6d
Admissions Coordinator
Pacific Rim College —Victoria, BC
- $22–$23 an hour
- Full-time
- Public speaking
- Microsoft Office
- QuickBooks
Quick apply
13d
Audience Services Coordinator
Canadian College of Performing Arts —Victoria, BC
- $24 an hour
- Overtime
- Customer service
- Writing skills
- Project management
- Dental care
- Employee assistance program
Quick apply
Sales Coordinator - Real Estate
GMC Projects —Victoria, BC
- $50,000–$65,000 a year
- Weekends as needed
- Microsoft Excel
- Sales
- Marketing
- Dental care
- Vision care
Quick apply
13d
Operations Coordinator
Pacific Rim College —Victoria, BC
- From $22 an hour
- Full-time
- Microsoft Office
- Administrative experience
- QuickBooks
Quick apply
5d
Dental Front Desk
WILLOWS FAMILY DENTAL —Victoria, BC
- $30–$32 an hour
- Full-time
- Administrative experience
- Bachelor's
- In-person
- Dental care
Quick apply
Leisure Coordinator
Cherish at Central Park —Langford, BC
- $24.50 an hour
- Part-time
- Hospitality
- English
- Microsoft Office
Quick apply
Director, Revenue Protection
Metrolinx —Canada
- $159,245 a year
- Full-time
- Management
- Customer service
- Master's degree
2d

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Service Operations Coordinator

Confidential
Langford, BC

Quick apply

Job details

Permanent | Full-time
From $25 an hour
6 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
QuickBooks
Data entry
Organizational skills
Front desk
Customer support
Clerical experience
Proofreading
Phone etiquette
Communication skills
Time management

Full job description

About Western Canada Fire Protection

Western Canada Fire Protection is a well-established fire protection company proudly serving Southern Vancouver Island for over 40 years. We are committed to providing reliable, high-quality life safety services to our clients and supporting our team with professionalism, accountability, and care.

As we continue to grow and improve our systems, we are looking for a strong Service Operations Coordinator to become a key part of our office and service team.

About the Role

The Service Operations Coordinator is the operational hub between our customers, service technicians, office team, and management.

This role is responsible for supporting customer service, front counter sales, service communications, technician report processing, job tracking, and invoice preparation. The right person will be organized, detail-oriented, calm under pressure, and committed to helping work move efficiently from the first customer request through to completion and invoicing.

This is an important role for someone who enjoys solving problems, creating order, supporting a busy team, and delivering an excellent customer experience.

Key ResponsibilitiesCustomer Service and Front Counter

Greet and assist walk-in customers in a friendly and professional manner.
Support customers with fire extinguisher inspections, retagging, sales, and service questions.
Collect customer information and prepare repair or service tags as required.
Coordinate customer pick-ups and completed orders.
Process customer payments in person or over the phone.
Create sales orders, invoices, and new customer accounts as needed.
Provide a positive, helpful customer experience that reflects our local, family-business reputation.

Communications and Service Coordination

Answer incoming phone calls and respond to general customer inquiries.
Monitor service email inquiries and forward information to the appropriate team members.
Collect accurate details from customers regarding service requests, project needs, and follow-up items.
Update customer and service information in company systems.
Coordinate with management regarding customer concerns, complaints, or urgent issues.

Technician and Service Team Support

Support technicians with customer information, site details, keys, documentation, and service history as needed.
Maintain key sign-in and sign-out records.
Track service jobs through the workflow from scheduled to report received, review, invoicing, and completion.
Follow up with technicians regarding missing reports, incomplete information, unrecorded parts, or additional details required.
Notify the Service Coordinator or Service Manager when jobs require rebooking or further follow-up.

Report Processing and Invoice Preparation

Receive technician reports, notes, and photos.
Review reports for completeness, professionalism, grammar, formatting, and client readiness.
Prepare customer-facing inspection reports.
Extract billing information from technician reports.
Organize deficiency information for quoting.
Prepare invoices for review and make updates as needed after review.
Ensure no completed job is missed in the invoicing process.

General Office Support

Maintain a clean, organized, and professional front office area.
Assist with basic data entry and administrative support.
Receive front office deliveries and notify the appropriate team member.
Support process improvements and help identify ways to make the office and service workflow more efficient.
Assist with other operational priorities as required.

Skills and Qualifications

The successful candidate will have:

Strong organizational skills and attention to detail.
Excellent customer service and communication skills.
Strong written communication, proofreading, and grammar skills.
Confidence working with phones, email, spreadsheets, and business software.
Ability to manage multiple priorities in a busy environment.
A calm, professional, and solutions-focused approach.
A willingness to learn new systems and improve processes.
Experience in service coordination, office administration, customer service, trades, construction, or fire protection is an asset.
Experience with QuickBooks, D-Tools, Uptick, or similar systems is an asset but not required.
Ability to lift equipment and up to 40lbs

The Right Fit

We are looking for someone who naturally creates order from complexity.

The ideal person is proactive, reliable, professional, and enjoys helping both customers and team members succeed. They take pride in accurate information, clear communication, and moving work forward.

This is not just an administrative role. It is a key coordination role that helps ensure our customers are well served, our technicians are supported, and our service work is properly completed, documented, and invoiced.

Why Join WCFP

Western Canada Fire Protection is a long-standing local company with a strong reputation and a committed team. We are in a period of growth, modernization, and improvement, and this role will be an important part of helping us build stronger systems for the future.

We value:

Integrity
Accountability
Teamwork
Customer service
Continuous improvement
Professionalism

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance

How to Apply

If you are organized, service-minded, and looking for a role where you can make a meaningful impact, we would love to hear from you.

Please submit your resume and cover letter through Indeed or email [email protected].

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

Dental care
Employee assistance program
Life insurance
Paid time off

Ability to commute/relocate:

Langford, BC: reliably commute or plan to relocate before starting work (required)

Experience:

Administrative: 2 years (preferred)
Invoicing: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

front office coordinator jobs in victoria, bc

Service Operations Coordinator

Admissions Coordinator

Audience Services Coordinator

Sales Coordinator - Real Estate

Operations Coordinator

Dental Front Desk

Leisure Coordinator

Director, Revenue Protection

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