Victoria, Bc Guest experience manager Jobs – 138 Openings This Week

Drop In Centre Manager
The Mustard Seed Street Church —Victoria, BC
- $50,700–$60,450 a year
- Full-time
- CPR Certification
- Heavy lifting
- Microsoft Office
- Dental care
- Employee assistance program
Quick apply
Outlet Supervisor
Inn at Laurel Point —Victoria, BC
- From $59,500 a year
- Weekends as needed
- Microsoft Word
- Serving
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
Assistant Housekeeping Manager
Inn at Laurel Point —Victoria, BC
- From $60,000 a year
- Weekends as needed
- Customer service
- Windows
- Hotel
- Dental care
- Paid time off
Quick apply
13d
Assistant General Manager
Cascadia Liquor —Victoria, BC
- $52,000–$60,000 a year
- Weekends as needed
- Hospitality
- Inventory control
- Heavy lifting
Quick apply
Server/Bartender
Baan Thai Wok & Bar —Victoria, BC
- From $18.25 an hour
- Part-time
- Serving
- Casual dining restaurant
- Organizational skills
- Store discount
- Flexible schedule
Quick apply
Line Cook - Casino Victoria
Casino Victoria LP —Victoria, BC
- $21.34 an hour
- Weekends as needed
- High school diploma or GED
Quick apply
Temporary Hotel IT Manager (Maternity Leave Coverage)
Four Points by Sheraton Victoria Gateway —Victoria, BC
- $60,000–$70,000 a year
- Temporary
- Hospitality
- Computer science
- Oracle
- Store discount
- Disability insurance
Quick apply
Restaurant Manager | Douglas Street
Cactus Club Cafe Douglas St —Victoria, BC
- $50,000–$80,000 a year
- Full-time
- Hospitality
- First Aid Certification
- Leadership
Maintenance Worker
Huntingdon Hotel and Suites & Pendray Inn and Tea House —Victoria, BC
- $24 an hour
- Full-time
- Maintenance
- Hotel
- High school diploma or GED
- Dental care
- Paid time off
Quick apply
Food & Beverage Manager ( Relocate to Port Hardy, B.C)
Kwalilas Hotel —British Columbia
- $68,000–$74,500 a year
- Weekends as needed
- Microsoft Word
- Bar
- Microsoft Excel
- Wellness program
Quick apply
Housekeeping Manager
Hotel Zed —British Columbia
- $50,000–$60,000 a year
- Full-time
- Hotel
- Human resources
- In-person
- Dental care
Quick apply
Victoria Retail Floor Leader (Part-time)
Left on Friday —Victoria, BC
- $21–$24 an hour
- Part-time
- Bachelor's
- In-person
- Guest services
Quick apply
Line Cook
Penny Farthing —Victoria, BC
- $19–$22 an hour
- Full-time
- Bar
- Customer service
- Cooking
Quick apply
Breakfast Server
The Ruby on Wale —Victoria, BC
- $18.25 an hour
- Full-time
- Serving
- Customer service
- Supervising experience
- Dental care
- Flexible schedule
Quick apply
Victoria Retail Associate (Part-time)
Left on Friday —Victoria, BC
- $18.75–$19.50 an hour
- Part-time
- Bachelor's
- In-person
- Guest services
Quick apply
Restaurant General Manager - Victoria, BC
Dave’s Hot Chicken —Victoria, BC
- From $60,000 a year
- Weekends as needed
- Hospitality
- Sales
- Sanitation
- Relocation assistance
- Dental care
Quick apply
Security Officer - Casino Victoria
Casino Victoria LP —Victoria, BC
- $22.54 an hour
- Weekends as needed
- CPR Certification
- Microsoft Office
- High school diploma or GED
Quick apply
General Manager, Echo Bay Marina & Lodge - Hybrid in Gilford Island, BC!
Echo Bay Marina & Lodge —Victoria, BC
- Up to $96,000 a year
- Full-time
- Hybrid work
- Maintenance
- High school diploma or GED
- Construction experience
14d
Crew Member
Chipotle —Langford, BC
- $18.25–$19.25 an hour
- Part-time
- Cooking
- No experience needed
- Cashiering
- Tuition reimbursement
- Paid time off
Expo - Bard & Banker
Bard & Banker —Victoria, BC
- From $18.25 an hour
- Full-time
- Serving
- Bar
- English
- Employee assistance program
Quick apply

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guest experience manager jobs near victoria, bc

Drop In Centre Manager

The Mustard Seed Street Church -
Victoria, BC

Quick apply

Job details

Full-time
$50,700–$60,450 a year

Qualifications

CPR Certification
Heavy lifting
FoodSafe
Post-secondary education
NVCI
Microsoft Office
Administrative experience
Supervising experience
First Aid Certification
Leadership
Communication skills

Full job description

Organizational Overview

Since 1975 The Mustard Seed Street Church has been essential in fighting hunger and restoring faith to our community in Greater Victoria. Our operations are nearly 100 percent community funded and include Vancouver Island's largest and most accessible Food Bank; daily meals, coffee, and snacks; Hospitality programs; and a Food Security Distribution Centre. We offer church services and community building faith based programming, as well as pastoral care for those seeking a place to belong and grow spiritually. Through these core programs we assist over 5,000 people each month with the help of more than 50 daily volunteers and many generous financial supporters!

Position Overview

The Hospitality Manager provides leadership and oversight for all aspects of hospitality including drop-in programming, meal service, clothing access, coffee window service, and overall safety of the building and the community within it. This role will oversee daily management of staff, volunteers, and operations who support these programs. The Hospitality Manager will provide leadership to the Hospitality department which involves a spiritual and practical vision for this team and the programs it provides-from addressing basic physical needs like foot care and clothing, to daily meal programs and the coffee window- there is always a gentle invitation to the community of Christ which is at the heart of the care that Mustard Seed Street Church provides. The Hospitality Manager will be directly managing Hospitality team members including scheduling, conducting performance reviews, disciplinary meetings, hiring, and onboarding. This role ensures that all guests are welcomed and treated with dignity, compassion, and respect. As this department has crossover with The Market, Kitchen, and Church programming, the Hospitality Manager must have excellent professional communication and interpersonal skills as they will be working alongside various departments and teams. The Hospitality Manager will have the ability to balance administrative and operational excellence with relational leadership fostering a culture of teamwork, empathy, and integrity for the Hospitality team and those they serve.

Key Responsibilities

Leadership & Vision

Foster a positive, collaborative, and solutions-focused team culture.
Inspire and empower staff and volunteers to serve others with care, empathy, and professionalism.
Provide inclusive and values-driven leadership to all Hospitality programs.
Model integrity, accountability, and compassion in all interactions.
Develop a vision for growth and community engagement that strengthens relationships and impact.

Operations & Program Oversight

Oversee day-to-day operations of drop-in and hospitality services, including meal services; clothing; coffee and snack window; activities; and the safety and cleanliness of both the interior and exterior of the building.
Ensure programs are delivered safely, efficiently, and in alignment with organizational values and standards.
Collaborate across departments to provide seamless, person-centered care.
Implement systems for quality assurance, risk management, and continuous improvement.
Evaluate programs, identify community needs, and develop innovative responses that promote inclusion and dignity.
Develop and maintain relevant and dynamic Policy and Procedures for the Hospitality department.
Manage budgets and expenditures for Hospitality programs.
Maintain accurate records, statistics, and documentation.

Community Engagement & Partnerships

Build and maintain strong relationships with local service providers, community organizations, businesses, and supporters.
Represent the organization with professionalism, compassion, and respect for all.
Promote collaboration and resource sharing to enhance community impact.
Encourage volunteer and community participation through engagement.

Staff & Volunteer Supervision

Recruit, train, and supervise staff and volunteers within Hospitality programs.
Schedule and oversee staff assignments, ensuring adequate coverage and quality of service.
Conduct regular supervision, coaching, and performance evaluations.
Promote professional development and a supportive team environment.
Recognize and celebrate the contributions of staff and volunteers.

Performs other related duties as required.

Skills & Abilities

Proven leadership skills and ability to inspire and guide diverse teams.
Excellent interpersonal, communication, and conflict-resolution abilities.
Experience working with individuals facing poverty, homelessness, mental health, and substance use challenges.
Knowledge of trauma-informed and person-centered approaches.
Strong organizational and administrative skills.
Ability to maintain composure, empathy, and professionalism in challenging situations.
Sound judgment, discretion, and decision-making ability.
Capacity to manage multiple priorities and adapt to changing needs.
Ability and experience working under pressure.
Excellent critical thinking and problem solving skills.
Excellent verbal and written communication skills.
Ability to think systematically.
Ability to stand/walk entire shift; ability to lift 20lbs regularly and up to 50lbs occasionally.

Qualifications

3-5 years experience in social service or non-profit field; preferably with manager/supervisor experience.
Post Secondary education in social or human services, counseling, leadership, or a related field (or combination of experience and education will be considered)
Required – Acceptable Criminal Record Check with Vulnerable Sector Clearance;
Required – Computer Skills: working knowledge of Microsoft office suite;
Required – Medical Clearance letter
Required-Willing to obtain – Standard First Aid and CPR-C; Naloxone
Asset – Food Safe, ASSIST, NVCI (or equivalent)

Terms of Employment

Must be willing to sign the MSSC staff code of conduct.
This position reports to: Operations Manager
Direct Reports : Hospitality Team Members
Term: Full-Time position (37.5 hours/week)
Hours : Monday – Friday 8am to 4pm; flexible schedule and hours will be determined depending on the needs of the MSSC
Must read and agree to follow MSSC policies which are a living, changing document.
The MSSC follows BC Employment Standards.
Must provide completed Medical Assessment form your Medical Practitioner.

As our programs and team continue to grow, this job description may evolve to reflect changing organizational priorities and shared responsibilities.

The Mustard Seed Street Church offers a comprehensive and generous health benefits package including (but not limited to) dental care, vision, massage & acupuncture, and mental health support through our EAP. There is also an organization matched pension available.

Quick apply

Refine Your Search

guest experience manager jobs in victoria, bc

Drop In Centre Manager

Outlet Supervisor

Assistant Housekeeping Manager

Assistant General Manager

Server/Bartender

Line Cook - Casino Victoria

Temporary Hotel IT Manager (Maternity Leave Coverage)

Restaurant Manager | Douglas Street

Maintenance Worker

Food & Beverage Manager ( Relocate to Port Hardy, B.C)

Housekeeping Manager

Victoria Retail Floor Leader (Part-time)

Line Cook

Breakfast Server

Victoria Retail Associate (Part-time)

Restaurant General Manager - Victoria, BC

Security Officer - Casino Victoria

General Manager, Echo Bay Marina & Lodge - Hybrid in Gilford Island, BC!

Crew Member

Expo - Bard & Banker

I want to receive the latest job alerts for guest experience manager in victoria, bc

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