To apply, please complete the Lagree West Studio Manager Application form: https://west-wing.notion.site/20e58d918c6080c8aad7c0d694a6b4ad
About Us
Lagree West is all about efficient, effective pilates-inspired workouts that foster a unique mind-to-muscle connection. Our high-intensity, low-impact classes take place within elevated, supportive, community-oriented environments across seven studios, throughout Vancouver and Victoria. We offer exceptional service, guest support, and encouragement to help you reach your goals.
Our Team
When you join the Lagree West team, you become part of something more than just a studio; you join a community that values presence, energy, and connection. We’re passionate about delivering unforgettable class experiences and creating an environment where guests and team members alike feel seen, supported, and inspired.
Our core values (Creating Amazement, Growth Mindset, and Pure Connection) are at the heart of everything we do. They guide how we show up, how we support one another, and how we serve our community every day.
Role Summary:
The Studio Manager at Lagree West is responsible for all aspects of performance and operations of their studio. They drive key business results through their team, excellent and easeful operations of their studio, an unparalleled guest experience, all the while creating and implementing smart and strategic initiatives to grow their business.
The Studio Manager is an entrepreneurial, hospitality-focused leader who thrives in fast-paced, start-up environments. They embody and foster all aspects of Lagree West’s culture and core values.
Core Responsibilities
Guest Experience
- Ensure a best-in-class experience for all guest interactions in the studio, from the first visit through to post-class engagement.
- Ensure that all members of the studio team respond to guest questions and concerns in a timely manner and in line with Lagree West brand and policies.
- Handle guest escalations promptly and proactively.
- Communicate feedback/trends to leadership along with recommendations on how to mitigate issues going forward.
- Ensure the studio is clean, organized, and safe for guests at all times.
- Drive Lagree West’s guest referral program.
People + Talent
- Recruit, hire, and grow the studio’s Guest Experience Member (GEM) team, providing consistent, specific, and ongoing feedback to constantly improve the team’s performance.
- Create GEM schedules for the studio that balance labour costs and service excellence, resolving team member scheduling issues as needed.
- Take on shifts as needed on short notice if scheduling issues or team member cancellations create gaps in front desk support.
- Develop GEMs to handle all guest experience issues positively, proactively, and in-line with the Lagree West brand and policies.
- Develop and manage GEMs sales and hospitality skills.
- Work cross-functionally and in collaboration with other studio managers on developing new training materials for studio teams.
Business Operations
- Manage the day-to-day operations of the studio and implement company-wide strategies, policies, and procedures, bringing forward new and innovative solutions.
- Take ownership of issues impacting the studio, proactively communicating them to leadership along with supporting information and recommendations on how issues can be resolved.
- Proactively identify areas in the studio that can be improved, liaising with contractors and trades to generate quotes for new projects and carry out maintenance.
- Maintain studio facilities to ensure they are safe, clean, presentable, and operating efficiently.
- Maintain organized storage spaces and ensure required supplies are always in stock at the studio.
- Collaborate with other Lagree West Studio Managers to execute cross-studio processes and provide coverage for other studios when needed.
- Work cross-functionally to understand and execute community, marketing, and product plans.
- Create and implement strategies to build brand awareness and brand loyalty for the studio.
- Manage in-studio inventory and ensure accurate inventory counts at all times in support of Lagree West’s Retail program.
- Lead the use of the Mariana Tek system for guest account management at the studio, keeping guest accounts organized and updated.
- Liaise with Head Trainer on changes to class schedules to optimize the guest experience and ensure adequate coverage
Financial Performance
- Report on key performance indicators, including sales, utilization, retention, expenses, and labour costs, and make recommendations to leadership on how to improve studio performance.
- Ensure the studio stays within budget targets, keeping purchases within spending guidelines.
- Identify potential cost saving opportunities and communicate with leadership on plan execution.
- Create and implement sales strategies to meet and exceed studio goals, using in-person selling, community outreach, partnerships, and other tools.
- Ensure accurate, timely payroll operations for the studio.
Company Culture
- Exemplify the Lagree West brand and the company’s core values, ensuring they are followed by team members.
- Implement company branding in-studio.
- Represent the brand through regularly taking Lagree West classes, providing feedback in the appropriate channels to drive an excellent guest experience.
- Be on time and on-site as scheduled, proactively communicating with leadership and team members regarding any changes to your availability.
Key Requirements
Must-Haves
- Leadership experience required
- Must have strong customer service skills; hospitality, relationship building, and community are key focuses
- Highly organized with strong time management skills
- Creative problem solver
- Ability to work independently and on a team
Nice-to-Haves
- Experience with Mariana Tek and Notion software
- Background in wellness, fitness, or retail
Measures of Success
How will performance be evaluated? Focus on outcomes, consistency, and values-aligned behaviours.
Guest Experience
- Guests consistently report a personalized, positive, and seamless experience.
- Google reviews and guest feedback reflect high satisfaction and loyalty.
- Guest escalations are resolved quickly and effectively, leading to retention.
People & Leadership
- GEM team demonstrates growth in sales, service, and operational execution.
- Turnover is low and a talent pipeline is maintained for Lead GEM and Floor Manager roles.
- GEMs and Floor Managers report strong engagement and clarity under your leadership.
Business Performance
- Studio meets or exceeds KPIs in utilization, membership sales, churn, and retail revenue.
- Labour costs remain within budget without sacrificing guest experience.
- Studio delivers on quarterly growth initiatives (referrals, outreach, partnerships).
Operations & Facility
- The studio is consistently clean, safe, and presentable.
- Supplies and retail inventory are accurate and fully stocked.
- Facility and equipment issues are resolved with minimal disruption.
Leadership & Accountability
- Weekly reporting is timely, clear, and includes actionable recommendations.
- You demonstrate ownership and proactive problem-solving in all areas of the business.
- You actively support cross-studio consistency and contribute to best practice sharing.
- You embody Lagree West’s values -Creating Amazement, Growth Mindset, and Pure Connection—and model them for your team daily.
To apply, please complete the Lagree West Studio Manager Application form: https://west-wing.notion.site/20e58d918c6080c8aad7c0d694a6b4ad
Job Types: Full-time, Permanent
Pay: From $60,000.00 per year
Benefits:
- Casual dress
- Extended health care
- Store discount
Experience:
- Leadership: 1 year (required)
- Hospitality: 1 year (required)
Work Location: In person
