Victoria, Bc Technical support analyst Jobs – 7 Openings This Week

Technical Support Analyst
Acturis —Victoria, BC
- $54,000–$57,600 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Technical Analyst - (998964.2)
University of Victoria —Victoria, BC
- $80,369–$104,529 a year
- Full-time
- Computer science
- Computer Science
- Engineering
4d
Desktop Support Analyst - (990156.2)
University of Victoria —Victoria, BC
- $66,826–$73,674 a year
- Full-time
- Computer science
- Computer Science
- PMP
11d
Telecommunications Analyst - BCEHS
PHSA —Saanichton, BC
- $41.14 an hour
- Full-time
- High school diploma or GED
- Project management
- Recruiting
9d
Technical Support Analyst - French speaking
Acturis —Victoria, BC
- $57,150–$60,750 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Paid time off
Quick apply

Related jobs to explore

Based on your search for technical support analyst

Help Desk Analyst
Shawnigan Lake School —Shawnigan Lake, BC
Candidates will be required to undergo child protection screening appropriate to the post, including checks with previous employers and a vulnerable sector…
$50,000–$67,275 a year
Quick apply
Information Systems Technician
Canadian Armed Forces —British Columbia
New pay increases: earn more from the start. Be a Canadian citizen or permanent resident living in Canada; _For the Primary Reserve, you may be 16 years old (…
$4,337–$6,413 a month

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Endpoint Systems Support Analyst
Tangerine Bank —Toronto, ON
Assess vendors and develop test strategies for new hardware and software, maintaining compliance where appropriate. Drives Tangerine’s business systems.
IT Care Analyst
Aviva —Markham, ON
Familiarity with Cyber Security practices on recognizing social engineering tactics. Aviva Canada welcomes applications from all qualified individuals and has a…
$40,000–$60,000 a year

Show more jobs in cities nearby

I want to receive the latest job alerts for technical support analyst in victoria, bc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support analyst jobs near victoria, bc

Technical Support Analyst

Acturis -
Victoria, BC

Quick apply

Job details

Full-time
$54,000–$57,600 a year

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
Math
Bachelor's
Communication skills

Full job description

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace. Our head office is based in Victoria, BC.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

Work with a talented, motivated and friendly group of like-minded colleagues
Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!
Be given real responsibility for your own projects as soon as you are ready

Why Join The Acturis Team?

Central location 15 minute walk from downtown Victoria with office patio and quick access to fitness facilities to take care of physical health
Receive a competitive salary and annual performance-based reviews
20 paid holiday days each year
100% employer paid benefits after three months on the job
Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
Hybrid work schedule: work from home up to 3 days per week. During probation this will be full time in our Victoria Office.

The Position

As a Technical Support Analyst you will be supporting Acturis grow in a new business area. You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

As a Technical Support Analyst you can expect to be responsible for:

Solve system user problems and resolve customer questions and issues.
Solve challenging technical problems using a structured and logical approach
Help our Canadian clients understand the options and possibilities for how they can use the highly configurable and complex Insurance System
Identify and gather ideas for new functionality and services
Visit customers to identify opportunities for improved use of the Insurance System
Support other teams in testing new releases of the Insurance System
Demonstrate application functionality and technical solutions to clients

You will be given early responsibility for discrete projects and will receive structured feedback 3 times a year.

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

New joiners receive concentrated initial training and close mentoring
Colleagues are encouraged to complete industry standard training in relevant topics
More senior colleagues can choose courses with time set aside and the course paid for
The Acturis management team run training sessions to pass on experience and best practice

The annual salary for this position is $54,000.00 and will increase to $57,600.00 after probation.

Candidate Profile

An aptitude for applying technology and structured problem solving
An ability to work in teams and learn quickly
Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
Excellent communication skills
Enthusiastic about providing quality customer service
Logical, well organised and practical
Confident and eager to take responsibility
The following attributes are highly appreciated but not required:
- Science, Math and Engineering background
- Experience in Customer Service role (example positions include: food service/restaurants, retail, hospitality, help desk)

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

A member of our recruitment team will reach out to you to schedule a 30-minute online assessment.
A People Operations representative will schedule an introduction call.
You will be invited to participate in two case study type interviews.
You’ll meet with the Head of Customer Support based in the UK.
References will be contacted and an offer will be sent your way!

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact [email protected].

Quick apply

Refine Your Search

technical support analyst jobs in victoria, bc

Technical Support Analyst

Technical Analyst - (998964.2)

Desktop Support Analyst - (990156.2)

Telecommunications Analyst - BCEHS

Technical Support Analyst - French speaking