Victoria Bc Craftsman collision Jobs – 8 Openings This Week

Collision Experience Specialist
Craftsman Collision 1981 LTD —Victoria, BC
- $52,000–$56,000 a year
- High school diploma or GED
- Mentoring
- Front desk
Quick apply
Collision Experience Advisor
Craftsman Collision 1981 LTD —Victoria, BC
- $48,000–$52,000 a year
- No experience needed
- High school diploma or GED
- Communication skills
Quick apply
Automotive Detailer
Craftsman Collision —Victoria, BC
- $18.50–$22.50 an hour
- Overtime
- Driving
- Dental care
- Employee assistance program
Quick apply
10d
Operations Trainee
Craftsman Collision —Victoria, BC
- $48,000–$55,000 a year
- Microsoft Outlook
- Customer service
- Continuous improvement
- Dental care
Quick apply
Autobody Technician
Craftsman Collision —Victoria, BC
- $30–$35 an hour
- English
- Driving
- No university degree
- Relocation assistance
- Dental care
Quick apply
Automotive Estimator
Craftsman Collision —Victoria, BC
- $50,000–$63,000 a year
- Microsoft Outlook
- Sales
- Continuous improvement
Quick apply
Repair Planner
Craftsman Collision —Victoria, BC
- $63,000–$76,000 a year
- Microsoft Outlook
- Sales
- Quality Control
- Employee assistance program
Quick apply

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Collision Experience Specialist

Craftsman Collision 1981 LTD
Victoria, BC

Quick apply

Job details

Permanent
$52,000–$56,000 a year

Qualifications

Customer appointment booking
Workplace safety policies
Post-secondary education
Corrective and preventive actions (CAPA)
High school diploma or GED
Client services
Mentoring
Customer service orientation
Front desk

Full job description

The Collision Experience Specialist is the next step in the customer experience career path. Building on the Advisor role, the Specialist combines advanced customer service expertise with front office mastery of The Craftsman Way (TCW). This role is pivotal in maintaining TCW standards across scheduling, documentation, and workflow coordination.

Why work at Craftsman Collision?

Up to $1500 signing bonus
Comprehensive benefits package
Opportunities for professional growth and I-CAR training
Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way

Reporting to: Shop Manager

KEY RESPONSIBILITIES

Provides the highest levels of customer service, managing complex files and escalated customer concerns;
Resolves customer service issues and escalates to the Shop Manager where appropriate;
Determines customer needs including estimate scheduling, repair booking, and transportation requirements;
Acts as primary owner of vehicle drop-off and delivery processes;
Provides accurate timelines and manages customer expectations throughout the repair process;
Serves as a subject matter expert on Direct Repair Program (DRP) requirements and CAPP processes;
Ensures vehicle pre-wash, mapping, and documentation meet The Craftsman Way standards;
Monitors workflow to identify delays, missed parts, or documentation gaps and takes corrective action;
Participates in daily production meetings, relaying customer insights and priorities;
Mentors and supports Collision Experience Advisors;
Supports management in achieving KPIs tied to TCW performance metrics;
Contributes to the goal of closing all files within 24 hours of vehicle delivery;
Works with the Shop Manager to support compliance with health, safety, quality, and employment standards;
Supports compliance with internal policies, procedures, and guidelines;
Supports company standards in SPARKLE, safety, and security;
Represents and promotes the Craftsman Collision brand in all internal and external interactions; and
Other duties as assigned.

QUALIFICATIONS

Minimum of 1 year of experience in a collision centre or automotive customer service environment;
Strong understanding of front office workflows and The Craftsman Way principles;
Demonstrated ability to handle complex customer and insurance situations;
Strong organizational, problem-solving, and interpersonal skills;
Proficiency with shop management systems and scheduling tools;
High school diploma required; post-secondary education an asset;
Must be legally entitled to work in Canada with no restrictions.

Quick apply

Refine Your Search

craftsman collision jobs in victoria bc

Collision Experience Specialist

Collision Experience Advisor

Automotive Detailer

Operations Trainee

Autobody Technician

Automotive Estimator

Repair Planner

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