victoria bc spa receptionist Jobs – 2 Openings This Week

Front Office Manager
Marriott International, Inc —Victoria, BC
- $65,000–$75,000 a year
- Weekends as needed
- Hotel
- Supervising experience
- Front desk
Assistant Front Office Manager, Full-time
FAIRMONT —Victoria, BC
- From $60,200 a year
- Full-time
- Microsoft Office
- Hotel
- Bachelor's
- Dental care
- Vision care
Quick apply
6d

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Front Office Manager

Marriott International, Inc -
Victoria, BC

Apply Now

Job details

Full-time
$65,000–$75,000 a year

Qualifications

Supervising experience
Hospitality Management
Front desk
Guest services
Leadership
Communication skills
Hotel experience

Full job description

Additional Information
Job Number26056846
Job CategoryRooms & Guest Services Operations
Location1999 Country Club Way, Victoria, BC, Canada, V9B 6R3
ScheduleFull Time
Located Remotely?N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Malak Holdings. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

We are seeking a highly motivated and service oriented Front Office Manager to join our team at The Westin Bear Mountain Resort & Spa, located in beautiful Victoria, BC.

This key department head role is responsible for leading the daily Front Office operation, including Front Desk, Guest Services, Bell services, and related arrival and departure processes. The successful candidate will support exceptional guest experiences, team engagement, operational efficiency, and consistent execution of hotel and brand standards.

The ideal candidate will have strong experience in hotel Front Office operations, preferably within a full service or resort environment. Success in this role will come from strong leadership, sound judgment, effective communication, and the ability to support both guests and associates in a fast paced hospitality setting.

The position offers a salary range of $65,000 to $75,000 CAD, depending on experience.

Key Responsibilities

Manage daily Front Office operations and act as a key communication hub between operational departments

Ensure staffing levels and schedules are aligned with business demands, guest service needs, and financial objectives

Lead, coach, train, and support Front Office associates, supervisors, and Bell team members

Recruit, interview, onboard, and support the development of Front Office team members

Monitor guest satisfaction scores, guest feedback, and service trends, with a focus on continuous improvement and corrective action where needed

Handle guest inquiries, service recovery, and emergency situations with professionalism and sound judgment

Manage and participate in the Manager on Duty program as required

Support departmental budgets through effective cost controls, productivity awareness, and well managed schedules

Set departmental goals, communicate priorities, and support the team in achieving service and operational objectives

Ensure team members maintain current knowledge of resort products, services, events, activities, and amenities

Maintain strong communication and working relationships with all departments, as well as external guests, customers, and suppliers

Ensure Westin and Marriott brand standards, hotel policies, SOPs, and procedures are consistently applied

Support and drive Front Office related brand programs, including Marriott Bonvoy engagement and recognition standards

Participate in hotel operations meetings and interdepartmental meetings requiring Front Office attendance

Perform Front Office Associate duties when operationally required

Support Night Audit coverage as needed

Qualifications

Minimum 2 years of experience in a hotel Front Office supervisory or management role

Previous experience as a Front Office Manager, Assistant Front Office Manager, Guest Services Manager, or Rooms Operations leader is required

Marriott, Westin, or branded hotel experience is considered an asset

Strong knowledge of Front Desk operations, guest service standards, reservations, billing, and property management systems

Experience with PMS, Lightspeed, Opera, or a similar property management system is considered an asset

Strong leadership skills with the ability to coach, motivate, and support a team

Excellent communication, organization, and problem solving skills

Calm and professional approach when handling guest concerns, service recovery, and emergency situations

Good financial awareness and ability to support departmental cost controls

Accountable, resilient, and able to work effectively under pressure

Flexible schedule with the ability to work evenings, weekends, holidays, and nights as business demands

Must be legally eligible to work in Canada

$65,000.00 to $75,0000 per year. Remuneration commensurates with experience and in accordance with our established compensation guidelines. We offer a competitive package of benefits and perks.

This company is an equal opportunity employer.

frnch1

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