Service Manager
Forbes GM —Waterloo, ON
- $80,000–$140,000 a year
- Full-time
- High school diploma or GED
- Business
- Leadership
- Dental care
Quick apply
6d
Commercial Lines Account Manager
Navacord Insurance Services Ontario South West Inc. —Waterloo, ON
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- Full-time
- Microsoft Word
- Microsoft Outlook
- Business development
- Dental care
- Tuition reimbursement
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Insurance Client Service Broker (Commercial)
Josslin Insurance —Kitchener, ON
- $55,000–$75,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Disability insurance
- Dental care
Quick apply
7d
Manager of Program Operations
The People People —Guelph, ON
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- Weekends as needed
- Hybrid work
- Microsoft Office
- Master's degree
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- Wellness program
- Dental care
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Associate Claims Advisor Auto
Gore Mutual Insurance —Cambridge, ON
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- Bachelor's
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13d
Claims Adjudicator
Agricorp —Guelph, ON
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3d
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Equitable CA —Waterloo, ON
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- Full-time
- Hybrid work
- Microsoft Excel
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13d
Manager, Individual Wealth Operations
Equitable CA —Waterloo, ON
- $81,000–$121,000 a year
- Full-time
- Hybrid work
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- Business
- Leadership
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21h
Occupational Health and Safety Regional Advisor
CarePartners —Waterloo, ON
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- Full-time
- Remote
- Caregiving
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Director, Client and Partner Operations Individual Wealth
Equitable CA —Waterloo, ON
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- Full-time
- Hybrid work
- Analysis skills
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21h
Account Manager - Branded Promotional Merchandise Sales
BDA —Waterloo, ON
- $65,000–$75,000 a year
- Up to 50% travel
- Marketing
- Salesforce
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Account Manager, Commercial Insurance
Westland Insurance Ltd. —Waterloo, ON
- $55,200–$69,000 a year
- Full-time
- Hybrid work
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Data Governance and Quality Specialist
Equitable CA —Waterloo, ON
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EFI Sales Ltd —Guelph, ON
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Head of Finance
SkyWatch —Kitchener, ON
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Advanced Markets Underwriting Director
Equitable CA —Waterloo, ON
- $122,000–$172,000 a year
- Full-time
- Presentation skills
- Travel
- In-person
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Field Representative (Full Time - Virtual Delivery)
Ontario Soil and Crop Improvement Association —Guelph, ON
- $55,000–$65,000 a year
- Weekends as needed
- Hybrid work
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- Travel
- Organizational skills
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10d

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Licensed Automotive Technician
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A valid Ontario Class ‘G’ Driver’s License and a clean driver’s abstract is required. A valid 310S Automotive Service Technician License.
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Service Manager

Forbes GM
Waterloo, ON

Quick apply

Job details

Full-time
$80,000–$140,000 a year
6 days ago

Qualifications

Automotive repair
Post-secondary education
High school diploma or GED
Business
Leadership
Communication skills

Full job description

Service Manager

Location: Forbes GM

At Forbes GM, we're looking for an experienced, driven, and customer-focused Service Manager to lead our high-volume, process-driven General Motors Service Department.

This is an exciting opportunity for a proven leader who is passionate about developing high-performing teams, delivering exceptional customer experiences, and driving operational excellence. As Service Manager, you will oversee the day-to-day operations of our Service Department while leading a team of Service Advisors, Technicians, Apprentices, and Support Staff to achieve outstanding customer satisfaction, profitability, and manufacturer performance standards.

What You'll Do

As our Service Manager, you will:

Lead the overall performance, profitability, and daily operations of the Service Department.
Inspire, coach, mentor, and develop a high-performing service team while fostering a positive and accountable workplace culture.
Recruit, hire, onboard, and train service team members, creating clear expectations and opportunities for ongoing development.
Build and maintain strong relationships with customers by consistently delivering exceptional service and exceeding expectations.
Provide technical guidance to customers regarding vehicle concerns, maintenance recommendations, repairs, warranties, and service requirements.
Maintain a strong working relationship with General Motors and ensure compliance with manufacturer policies, procedures, and performance standards.
Stay current on new vehicle models, product enhancements, recalls, and Technical Service Bulletins (TSBs), ensuring the team remains informed and properly trained.
Oversee workflow within the shop, proactively managing scheduling and resources to maximize productivity while minimizing disruptions.
Monitor technician productivity, efficiency, and performance through reporting and trend analysis, implementing coaching and action plans where needed.
Review repair orders and inspect completed work to ensure repairs meet dealership and manufacturer quality standards.
Administer and oversee warranty claims while ensuring compliance with manufacturer warranty guidelines.
Develop and execute action plans to improve department profitability, efficiency, and customer satisfaction.
Review monthly sales and profit performance, analyze key performance indicators, and identify opportunities for continuous improvement.
Collaborate with dealership leadership to establish departmental goals, growth strategies, and operational objectives.
Develop and implement marketing and customer retention initiatives that promote regular vehicle maintenance and increase service business.
Promote preventative maintenance by educating customers on recommended service intervals and long-term vehicle care.
Ensure all dealership policies, safety procedures, and operational processes are consistently followed.

What We're Looking For

Our ideal candidate understands that customers have a choice in where they service their vehicles and is committed to creating an experience that builds trust, loyalty, and long-term relationships.

You are an exceptional communicator, an effective coach, and a hands-on leader who enjoys working with both customers and employees. You recognize that a successful service department starts with an engaged team and are passionate about building a positive culture where people can grow and succeed.

Qualifications

Previous leadership experience in an automotive service department (GM experience considered a strong asset)
Strong knowledge of automotive repair processes, vehicle maintenance, warranties, and dealership operations
Demonstrated ability to lead, coach, mentor, and develop high-performing teams
Proven experience improving departmental performance, profitability, and customer satisfaction
Strong understanding of technician productivity, shop workflow management, and operational efficiency
Experience administering manufacturer warranty claims and maintaining manufacturer relationships
Excellent problem-solving, organizational, communication, and interpersonal skills
Ability to analyze reports, identify trends, and develop strategic action plans
Valid Ontario Driver's Licence
Minimum High School Diploma
Post-secondary education in Business, Automotive, or a related field is considered an asset

Why Join Our Team?

Competitive compensation package
Comprehensive health and dental benefits
Employee & Family Assistance Program (EFAP)
Ongoing training and professional development
Supportive and collaborative leadership team
Commitment to employee growth and career advancement
Positive workplace culture where your contributions are valued

Qualified applicants are invited to submit their resume and cover letter.

Forbes GM is an equal opportunity employer committed to creating an inclusive workplace. If you require accommodation during any stage of the recruitment process, please contact us at 519-742-4463 or [email protected] so appropriate arrangements can be made.

Quick apply

Refine Your Search

claims advisor jobs in waterloo, on

Service Manager

Commercial Lines Account Manager

Insurance Client Service Broker (Commercial)

Manager of Program Operations

Associate Claims Advisor Auto

Claims Adjudicator

Group Administration Specialist

Manager, Individual Wealth Operations

Occupational Health and Safety Regional Advisor

Director, Client and Partner Operations Individual Wealth

Account Manager - Branded Promotional Merchandise Sales

Account Manager, Commercial Insurance

Data Governance and Quality Specialist

Senior Technical Service & Dispatch Coordinator

Head of Finance

Advanced Markets Underwriting Director

Field Representative (Full Time - Virtual Delivery)

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