Waterloo, On Customer success manager Jobs – 6 Openings This Week

Director of Customer Success
BinSentry —Kitchener, ON
- $140,000–$150,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Leadership
Quick apply
3d
Senior Customer Success Manager
Varicent —Cambridge, ON
- $120,700–$158,400 a year
- Remote
- CRM software
- Bachelor's
- No university degree
- Dental care
- Tuition reimbursement
Quick apply
12d
Customer Success Manager - Commercial
Arctic Wolf —Waterloo, ON
- Full-time
- Customer service
- Salesforce
- Bachelor's
- Disability insurance
- Dental care
6d
Client Success Manager - Automotive
Vicimus Inc. —Kitchener, ON
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
Quick apply
7d
Account Manager
Encircle —Kitchener, ON
- $78,000–$90,000 a year
- Full-time
- Remote
- Google Suite
- Customer service
- Salesforce
- Flexible schedule
Quick apply

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Director of Customer Success

BinSentry -
Kitchener, ON

Quick apply

Job details

Full-time
$140,000–$150,000 a year
3 days ago

Qualifications

Customer communication
Customer retention
Team leadership
Client communication
Data analysis skills
Process improvement
Analysis skills
Data-driven outcome evaluation
Decision making
Customer relationship management
Risk management
Customer service orientation
SaaS
Cross-functional collaboration
Leadership
Team coordination
Cross-functional communication

Full job description

About BinSentry

BinSentry is an extremely fast-growing ag-tech company started here in KW.
BinSentry is focused on providing solutions for the agriculture supply chain that help increase efficiency, reduce costs, and enhance profitability. As a leader in the use of artificial intelligence, BinSentry offers technology solutions that pair best-in-class optical sensors with user-friendly software to provide our customers with enhanced forecasting and decision-making capabilities.

With our technology, feed mills and protein producers are enhancing feed ordering efficiency, raising healthier animals, improving employee safety, reducing their environmental footprint and - most significantly - uncovering new savings. Today, BinSentry is monitoring more than 64,000 bins in real time across North America. When it comes to the future of agricultural supply chain management, BinSentry is leading the way. For more information visit www.binsentry.com.

Role Overview

BinSentry is seeking a Director of Customer Success to lead the next phase of our customer lifecycle maturity, with a specific mandate to drive product adoption, value realization, and measurable customer outcomes.

This role builds on an established Customer Value foundation and a strong CV Manager, shifting focus toward:

Deepening customer engagement and usage
Translating product capabilities into tangible ROI
Strengthening cross-functional alignment with Sales, Product, and Operations

The ideal candidate brings a blend of Customer Success leadership and product-oriented thinking, with the ability to influence at the executive level and operationalize adoption at scale.

Core Responsibilities

1. Drive Customer Activation, Adoption & Value Realization

Define and implement a customer adoption framework across the lifecycle (onboarding steady state expansion) working with Product on key design elements and Sales on execution of those design elements
Articulate and maintain clear customer metrics for training, engagement, adoption and value realization for each customer segment working with Sales and Product
Partner with customers to ensure realization of key outcomes (e.g., efficiency gains, cost savings, operational visibility)
Identify and address adoption barriers (product, process, training, or data-related)
Support new product introduction to help achieve product / market fit working with Product and Sales

2. Own Customer Retention and Renewal Processes

Develop a structured approach to:
- Customer health scoring
- Renewal readiness
- Expansion identification
Lead renewal strategy and process in partnership with Sales
Reduce churn by proactively identifying and mitigating risk signals
Develop and manage Tiered customer support capability

3. Develop Scalable Processes

Build scalable processes for:
- Onboarding and activation
- Ongoing engagement cadences
- Customer communication and reporting
- Voice of Customer product feedback
Define and track key KPIs (as defined in conjunction with Product and Sales)
- Adoption rates
- Usage metrics
- Time to value
- ROI
- Net revenue retention

4. Cross-Functional Leadership

Partner closely with:
- Sales ensure smooth handoff and aligned expectations around customer health
- Product KPI definition, translate customer feedback into roadmap input
- Operations / Field Service ensure smooth activation and technical response
Act as the voice of the customer within the leadership team

5. Team Leadership & Development

Lead and evolve the Customer Value function, building on a strong foundation
Clarify roles, responsibilities, and career paths within the team
Foster a culture of accountability, customer-centricity, and data-driven decision making

6. Executive Engagement

Build credibility and trust with the Executive Leadership Team and CEO
Contribute to company-level strategy, particularly around customer growth and retention

Qualifications & Experience

5+ years leading Customer Value functions or in a customer-focused product leadership role
Proven track record of:
- Driving customer adoption and usage
- Improving retention and expansion metrics
Experience in IoT, hardware-enabled SaaS, or operational technology environments strongly preferred
Demonstrated ability to:
- Work cross-functionally with Sales, Product, and Operations
- Influence senior stakeholders and executives
Strong analytical orientation:
- Comfortable using data to drive decisions and measure outcomes
Experience building or scaling CS processes in a growth-stage company

Key Competencies

Outcome-Oriented Thinking – focuses on measurable customer impact, not activity
Systems Builder – creates repeatable, scalable processes
Executive Presence – communicates clearly and confidently with senior leadership
Customer Empathy + Commercial Acumen – balances customer needs with business outcomes
Bias for Action – moves quickly from insight to execution

Why This Role Matters

At BinSentry, Customer Value is central to delivering on our promise: transforming agricultural operations through actionable data.

This role is critical in ensuring that:

Customers not only deploy our technology—but fully adopt and benefit from it
The company achieves strong retention, expansion, and long-term customer trust

Location Requirement

This is an in-office role based in Kitchener, Ontario, requiring regular collaboration with cross-functional teams and leadership.

We use artificial intelligence tools to support parts of our recruitment process, such as screening or assessing applications. Final hiring decisions are made by our hiring team.

This posting is for an existing vacancy.

Quick apply

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customer success manager jobs in waterloo, on

Director of Customer Success

Senior Customer Success Manager

Customer Success Manager - Commercial

Client Success Manager - Automotive

Account Manager

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