waterloo, on manager it service management Jobs – 537 Openings This Week

IT Infrastructure and Cyber Security Manager
Vertical Staffing Resources —Waterloo, ON
- $95,000–$115,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- PMP
- Employee assistance program
- Paid sick leave
Quick apply
IT Business Solutions Manager
Home Hardware Stores Limited —St. Jacobs, ON
- $95,000–$142,500 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Project management
- Disability insurance
- Dental care
13d
Manager - IT Service Management
Manulife —Waterloo, ON
- $113,000–$163,000 a year
- Full-time
- Hybrid work
- Management
- Salesforce
- Agile
- Disability insurance
- Dental care
8d
Division Manager - Fabrication
Process Group Inc —Cambridge, ON
- Full-time
- Sales
- Project management
- In-person
- Dental care
- Vision care
Quick apply
Licensed 310T Mechanic - Afternoon Shift- $5000 Sign On Bonus
Wasteco —Guelph, ON
- From $39 an hour
- Full-time
- Computer skills
- In-person
- Dental care
- Vision care
Quick apply
Track & Infrastructure Manager - Keolis Grand River
Keolis Canada —Waterloo, ON
- Weekends as needed
- PMP
- Engineering
- Maintenance
Quick apply
Solution Architect
Home Hardware Stores Limited —St. Jacobs, ON
- $85,800–$128,600 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Bachelor's
- Disability insurance
- Dental care
1d
Deputy Manager
splitsville —Waterloo, ON
- Up to $60,000 a year
- Weekends as needed
- Bar
- Casual dining restaurant
- Restaurant experience
- Dental care
11d
Railway Technician
Universal Rail Systems —Ontario
- $37–$42 an hour
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Parts Advisor
Barry Cullen Chevrolet Cadillac Ltd —Guelph, ON
- From $19.40 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Disability insurance
Quick apply
10d
Bilingual Retail Helpline Analyst
Home Hardware Stores Limited —St. Jacobs, ON
- $52,400–$68,800 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- Customer service
- Disability insurance
- Dental care
1d
Operations Manager (Railway Construction and Maintenance)
Universal Rail Systems —Ontario
- $110,000–$130,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Business Data Analyst
RideCo —Waterloo, ON
- $80,000–$90,000 a year
- Microsoft Excel
- Engineering
- Data analysis skills
- Dental care
- Flextime
Quick apply
Branch Manager
Nedco —Kitchener, ON
- Full-time
- Management
- Sales
- Microsoft Office
- Store discount
- Dental care
Quick apply
Human Resources Business Partner - Kitchener
Associated Engineering —Kitchener, ON
- $85,000–$110,000 a year
- Hybrid work
- Human resources
- Business
- Communication skills
- Dental care
- Paid time off
Branch Manager
Start Electric —Ontario
- $100,000–$200,000 a year
- Overtime
- Project management
- Electrical experience
- Travel
- Flexible schedule
Quick apply
Service Advisor / Customer Experience Manager
Confidential —Cambridge, ON
- $41,986.66–$60,000.00 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Dispatcher
Home Hardware Stores Limited —St. Jacobs, ON
- $57,600–$75,600 a year
- Full-time
- Organizational skills
- Computer skills
- Communication skills
- Disability insurance
- Dental care
IT Architect - DevOps
Home Hardware Stores Limited —St. Jacobs, ON
- $85,800–$128,600 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
- Disability insurance
- Dental care
Senior Cloud Engineer
BMO Financial Group —Ontario
- $75,900–$141,900 a year
- Remote
- DevOps
- AWS
- Analysis skills
- Tuition reimbursement
- Life insurance

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manager it service management jobs near waterloo, on

IT Infrastructure and Cyber Security Manager

Vertical Staffing Resources -
Waterloo, ON

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Job details

Permanent | Full-time
$95,000–$115,000 a year

Qualifications

Microsoft Windows Server
Jira
Azure
Computer Science
CCNP
PMP
LAN
CISSP
Microsoft SQL Server
Microsoft Office
CISM
IT infrastructure
DHCP
VoIP
Home care
Project management
Bachelor's
ITIL
Computer networking
DNS
Contracts
SharePoint
Budgeting
Cybersecurity
Citrix
Leadership
Active Directory
Intune
Identity & access management
Information Technology

Full job description

Manager, IT Infrastructure & Cyber Security – Waterloo, ON – Permanent

About Our Client
Our client is a trusted and well-established provider of community-based health services across Ontario. They work closely with public health authorities, hospitals and partner organizations to support integrated care delivery across a broad range of patient services. With a focus on accessibility, quality and innovation, they are committed to strengthening healthcare delivery through digital transformation and secure, scalable infrastructure.

What You Will Be Doing, as a Manager, IT Infrastructure & Cyber Security:

Security & Risk Management:

· Lead cybersecurity strategy and roadmap for infrastructure modernization, security posture improvement, and business continuity/disaster recovery (BCP/DRP).

· Coordinate annual penetration testing, analyze findings, and drive remediation with accountable owners.

Oversee vulnerability scanning, prioritization, and patching across servers, endpoints, and network devices; maintain SLAs and report status/metrics.
Ensure Identity & Access Management (IAM) controls are in place and monitored, including Azure AD (Entra ID), MFA, conditional access, and privileged access (PIM/PAM).
Ensure compliance with applicable security frameworks, regulatory requirements, and internal policies.

Infrastructure Operations:

Continuously assess operations for LAN/WAN, Wi-Fi, printers, and connectivity for gaps and opportunities to enhance performance, security posture, and user experience.
Lead initiatives to modernize and optimize network infrastructure, ensuring improved security visibility and scalability.
Oversee telephony and mobility including VOIP systems, unified communications, and mobile device management.
Support the Administration and optimization of cloud services (Microsoft Azure, Office 365, Copilot) including cost governance, capacity planning, and performance tuning.

Service Delivery & Support:

Own Level 3 infrastructure/security tickets in Jira; ensure timely resolution, SLA adherence, and transparent reporting on KPIs.
Partner with IT operations teams on incident response, problem management, and continuous improvement

Leadership, Projects & Vendor Management:

Hire, mentor, coach, and develop technical staff—fostering collaboration, accountability, and a culture of learning.
Lead projects to deprecate legacy applications and assist with the technical setup of new solutions that enhance reliability, security, and user experience.
Manage vendor relationships, contracts, and budgets for infrastructure, cloud, and security services; ensure quality, value, and performance.
Contribute to strategic planning—optimizing current solutions for maximum value while introducing modern tools, practices and mature security setup

Internal & External Communications:

Engage in internal/external committees and community functions (e.g., advisory boards, workshops, skill fairs).
Work closely with vendor partners to ensure quality and value for money.
Provide regular updates on IT operations status, risks, and workplans to leadership and stakeholders.
Commit to ongoing professional development (e.g., workshops, seminars, certifications).

What You Should Have, as a Manager, IT Infrastructure & Cyber Security:

Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
5+ years in IT infrastructure and security, with at least 2 years in a leadership role.
Hands-on experience with:

o Microsoft 365, Azure AD (Entra ID), Exchange Online, SharePoint, Teams, Intune
o Windows Server administration, Active Directory, Group Policy, DNS/DHCP
o Virtualization (Hyper-V, Azure Virtual Desktop, Citrix)
o SQL Server (backups, permissions)
o CrowdStrike (endpoint protection)
o Veeam (backup and disaster recovery)
o Microsoft Defender (endpoint and cloud security)
o Meraki (network and security appliances)

Strong knowledge of networking, cybersecurity frameworks, VOIP systems, and mobile technologies is required
Hybrid role with the need to attend our head office in waterloo at least 2-3 times a week.
Excellent communication, problem-solving, and decision-making skills are required
Familiarity with SASE tools and architecture is preferred.
Experience in HealthCare, preferably Home HealthCare is a large asset.
Vehicle is required and some travel is required

PREFERRED CERTIFICATIONS

CCNP or similar networking certification.
CISSP, CISM, or equivalent security certification.
Microsoft 365 Certified: Enterprise Administrator Expert.
ITIL or PMP for process and project management
Clear Background and Vulnerable Sector Check

What You Will Receive as a Manager, IT Infrastructure & Cyber Security:

· 95k - $115K base salary

· 5% annual bonus

· 5% RRSP matching

· 3 weeks’ vacation

· Paid sick days

· Excellent benefit package

· Employee assistance program

· Full-time permanent career

· Opportunity to work for a large public organization

The Shift You Will Be Working is:

Day shift 8:30am-4:30pm (must have flexibility to assist after hours for emergencies)

Where You Will Be Working, as a Manager, IT Infrastructure & Cyber Security:

Waterloo, ON (Hybrid work setting) with travel as needed throughout Ontario

#VSRADMIN

Pay: $95,000.00-$115,000.00 per year

Work Location: Hybrid remote in Waterloo, ON N2L 3K8

Quick apply

Refine Your Search

manager it service management jobs in waterloo, on

IT Infrastructure and Cyber Security Manager

IT Business Solutions Manager

Manager - IT Service Management

Division Manager - Fabrication

Licensed 310T Mechanic - Afternoon Shift- $5000 Sign On Bonus

Track & Infrastructure Manager - Keolis Grand River

Solution Architect

Deputy Manager

Railway Technician

Parts Advisor

Bilingual Retail Helpline Analyst

Operations Manager (Railway Construction and Maintenance)

Business Data Analyst

Branch Manager

Human Resources Business Partner - Kitchener

Branch Manager

Service Advisor / Customer Experience Manager

Dispatcher

IT Architect - DevOps

Senior Cloud Engineer

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