Job Number: 4794
Job Type: Full-Time
Vacancy Reason: Backfill
Location: 150 Frederick St - Regional Admin Headquarters
Job Category: Information Technology
Number of Positions: 1
Department: Human Resources and Citizen Service Systems
Division: Human Resources
Hours of Work: 35
Work Schedule: Mon-Fri, 8:30 AM-4:30 PM, current hybrid: 3 days in-office / 2 days remote
Grade: Management/Management Support Grade 06
Salary Range: $93,347.80 - $116,680.20 annually
Posting Date: August 18, 2026
About Us!
The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.
Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
Provides strategic and technical leadership for Human Resources technology solutions, with a focus on workforce management systems, reporting, analytics, and related business processes. Responsible for the administration, configuration, optimization, integration, security, and support of Workforce Management/Time and Attendance systems (UKG/Kronos), SAP Payroll, SAP SuccessFactors – Employee Central, and other HR technology platforms. Acts as the primary technical advisor and subject matter expert for workforce management technology solutions including the relationship with related HR system modules and processes impacting employee data and pay. Leads system enhancement initiatives, business process improvements, data governance, reporting and analytics programs, and technology projects that support Human Resources, including Payroll, Labour Relations, Benefits, and operational departments.
Workforce Management and Time & Attendance Systems:
- Leads administration and configuration of workforce management and scheduling systems, including pay rules, work rules, accruals, attendance programs, scheduling templates, profiles, and organizational structures.
- Supports scheduling, attendance management, workforce planning, labour allocation, and leave management processes.
- Develops and maintains integrations between workforce management systems and enterprise applications.
- Provides technical support and guidance related to labour relations requirements, collective agreements, pay policies, scheduling rules, and attendance management processes.
- Supports implementation of negotiated settlements, workforce changes, and labour-related system modifications.
HR Technology Strategy and Systems Administration:
- Administers, supports, configures, and optimizes SAP SuccessFactors, SAP HCM, Workforce Management/Time and Attendance systems (UKG/Kronos), payroll systems, learning management systems, applicant tracking systems, performance management systems, and related HR technology applications.
- Serves as the senior subject matter expert for HR technology platforms and workforce management solutions.
- Evaluates system upgrades, releases, and enhancements to determine organizational impacts, opportunities, risks, and implementation requirements.
- Leads and coordinates application upgrades, testing activities, deployments, optimization initiatives, and system rollouts.
- Maintains system security, user access controls, data integrity standards, and compliance with organizational policies and legislative requirements.
- Acts as primary liaison with software vendors, consultants, Information Technology Services, Payroll, Finance, Labour Relations, and business stakeholders.
Business Analysis and Process Improvement:
- Partners with stakeholders to identify, analyze, document, and prioritize business requirements.
- Leads the development of business cases, technical specifications, functional designs, process maps, data flow diagrams, testing plans, and implementation documentation.
- Analyzes current business processes and system functionality to identify opportunities for automation, efficiency improvements, and service enhancements.
- Designs and implements solutions that align technology capabilities with business objectives.
- Supports collective agreement implementation, policy changes, organizational restructuring, and workforce planning initiatives through system design and configuration.
Systems Integration and Data Management:
- Designs, develops, supports, and maintains interfaces between HR systems and internal or external applications.
- Supports data conversion, migration, extraction, transformation, and loading activities for implementation and upgrade projects.
- Creates and maintains processes for mass data updates and data governance activities.
- Ensures accuracy, integrity, consistency, and security of employee, payroll, benefits, attendance, organizational, and workforce data.
- Supports enterprise integration initiatives involving HR, Payroll, WFM, Finance, and operational systems.
Reporting, Analytics, and Business Intelligence:
- Designs, develops, and maintains enterprise reporting solutions, dashboards, scorecards, and analytics tools.
- Creates business intelligence dashboards and interactive visualizations using tools such as Power BI and related technologies.
- Develops customized, standard, and ad hoc reports to support operational, tactical, and strategic decision-making.
- Creates complex database queries, views, procedures, and functions to support reporting and analytics requirements.
- Establishes reporting standards, governance frameworks, templates, and data quality controls.
- Conducts workforce analytics, trend analysis, predictive analytics, benchmarking, and organizational reporting.
- Prepares and presents analytical findings and recommendations to senior leadership.
Project Leadership and Change Management:
- Leads or participates in HR technology projects and cross-functional initiatives.
- Develops project plans, communication strategies, testing methodologies, implementation schedules, and resource requirements.
- Coordinates project activities with internal stakeholders, consultants, vendors, and technical teams.
- Identifies and mitigates risks, resolves issues, and manages competing priorities.
- Supports organizational change management and user adoption initiatives.
Training, Support, and Documentation:
- Provides technical leadership, guidance, and support to users, administrators, managers, and system super-users.
- Develops and delivers training programs, user guides, procedures, standards, and documentation.
- Provides troubleshooting and resolution of system, process, and integration issues.
- Supports ongoing knowledge transfer and continuous improvement activities.
- Maintains system documentation, configuration workbooks, and operational procedures.
Governance and Compliance:
- Ensures compliance with applicable legislation, collective agreements, organizational policies, and data privacy requirements.
- Develops quality assurance processes and data validation procedures.
- Maintains audit controls, security protocols, and reporting governance standards.
- Supports internal and external reporting obligations and benchmarking initiatives.
Other Duties:
- Performs related duties as assigned.
- Knowledge and skills are normally acquired through a bachelor’s degree in a related field such as but not limited to Computer Science, Information Technology, Human Resources Information Systems, Business Systems, as well as SAP SuccessFactors and/or SAP HCM certification.
- Extensive knowledge of Workforce Management/Time and Attendance systems such as UKG/Kronos (WFC & UKG-Pro).
- Progressively responsible experience supporting enterprise workforce management, HR technology, payroll, and reporting systems for public sector organizations with varied lines of business, including unionized environments and 24/7 operations.
- Experience leading system implementations, upgrades, integrations, and optimization initiatives.
- Experience with system integrations, APIs, middleware, and enterprise applications.
- Experience managing multiple projects and competing priorities.
- Extensive knowledge of SAP SuccessFactors modules including Employee Central, Payroll, and other core modules in relationship to Workforce Management workflows and processes.
- Knowledge of HR, Payroll, Benefits, Attendance Management, Labour Relations, Workforce Planning, and Learning Management processes.
- Extensive knowledge of database technologies and reporting tools including SQL, Oracle, Crystal Reports, Power BI, Reporting Services, and business intelligence platforms.
- Working knowledge of programming and scripting languages such as SQL, JavaScript, XML, C#, Python, and related technologies.
- Analytical, problem-solving, organizational, and project management skills.
- Ability to translate business requirements into technical solutions.
- Ability to analyze complex data sets and provide actionable recommendations.
- Interpersonal, facilitation, presentation, and stakeholder management skills.
- Ability to communicate technical concepts to non-technical audiences.
- Ability to lead cross-functional teams and influence decision-making.
- Ability to develop and deliver training and educational materials.
- Ability to work independently and collaboratively.
- Knowledge of and ability to comply with policies, procedures, related regulations and legislation (e.g., payroll, compensation, employment standards, income tax, OMERS pension plan, privacy); human resources functions; collective agreements; and financial and information systems functions and business practices.
- Ability to participate in an official standby/on-call rotation to respond to legislated or time sensitive demands beyond regularly scheduled work hours.
- Ability to support and demonstrate the Region’s values.
Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.
We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
- First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
- members of groups that commonly experience discrimination due to race, ancestry, religion and/or spiritual beliefs, or place of origin;
- persons with visible and/or invisible (physical and/or mental) disabilities;
- persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions
For questions or to request accommodations during your recruitment, onboarding or employment, please contact [email protected], or by calling our Service First Contact Centre at phone number (519) 575-4400.
Use of Artificial Intelligence in the Hiring Process: Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.
Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).
