Waterloo, On Senior it service desk technician Jobs – 4 Openings This Week

Senior IT Service Desk Technician
Reis Informatica Inc. —Kitchener-Waterloo, ON
- Full-time
- Azure
- Microsoft Office
- SharePoint
- Dental care
- Paid time off
Quick apply
6d
Senior IT Service Desk Technician
Reis Informatica Inc. —Kitchener, ON
- Full-time
- Azure
- Microsoft Office
- SharePoint
- Dental care
- Paid time off
Quick apply
6d
Sales Account Manager
Fire Safety and Protection —Cambridge, ON
- $70,000–$90,000 a year
- Full-time
- CRM software
- Sales
- Marketing
- Disability insurance
- Dental care
Quick apply

Related jobs to explore

Based on your search for senior it service desk technician

Senior IT Service Desk Technician
Reis Informatica Inc. —Kitchener-Waterloo, ON
If you dislike documentation or ticket hygiene, this role is not a fit. Troubleshoot and resolve complex issues across cloud, server, network, and endpoint…
Quick apply
6d
Senior IT Service Desk Technician
Reis Informatica Inc. —Kitchener, ON
If you dislike documentation or ticket hygiene, this role is not a fit. Troubleshoot and resolve complex issues across cloud, server, network, and endpoint…
Quick apply
6d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Director, Technical Operations - Corporate Systems
Accommodations Plus International —Markham, ON
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree or MBA preferred; equivalent…
$140,000–$160,000 a year
Quick apply
Senior IT Support Technician - Bilingual
iA Groupe financier / iA Financial Group —North York, ON
Answer calls and handle Helpdesk tickets for all offices. This includes desktops, laptops, monitors, printers, scanners, VOIP (desk and conference phones),…
From $70,000 a year
7d

Show more jobs in cities nearby

I want to receive the latest job alerts for senior it service desk technician in waterloo, on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior it service desk technician jobs near waterloo, on

Sales Account Manager jobs in Canada & Remote

Sales Account Manager jobs in London, ON

Sales Account Manager jobs in Surrey, BC

Sales Account Manager jobs in Mississauga, ON

Liquor Sales jobs in Calgary, AB

Case Manager jobs in Hamilton, ON

High Ticket Sales, Closer, Setter jobs in Remote

Lab Technician jobs in Saskatchewan

Solids Control Technician jobs in Alberta

Pharmacy Technician jobs in Ottawa, ON

Powerline Technician jobs in Ontario

Social Service Worker jobs in Whitby, ON

Junior Hvac Technician jobs in Ontario

Front Desk jobs in Regina, SK

No Experience Help Desk It jobs in Mississauga, ON

Senior IT Service Desk Technician

Reis Informatica Inc. -
Kitchener-Waterloo, ON

Quick apply

Job details

Permanent | Full-time
6 days ago

Qualifications

Microsoft Windows Server
Azure
iOS
Microsoft Office
DNS
SharePoint
Active Directory
Driving Licence

Full job description

Job Title
Senior Service Desk Technician

Location
Kitchener, ON,

Role Overview
You are a senior technician who thrives in a fast-moving service desk environment. You handle real client issues every day, not just edge cases. You respond, troubleshoot, fix, document, and move on to the next problem without losing quality.

This role is part of our main Service Desk team. The work is primarily reactionary client support, with the expectation that you apply senior-level thinking to every ticket you touch.

You are trusted to do things properly the first time.

What You Will Do
You will:

Respond to client service requests and incidents as part of the Service Desk
Troubleshoot and resolve complex issues across cloud, server, network, and endpoint systems
Execute and support on-prem to Microsoft 365 email migrations and setups
Support Microsoft cloud environments and identity systems
Assist clients with MFA rollout, troubleshooting, and adoption
Support Apple, Windows, and mobile environments
Maintain accurate, detailed ticket updates and documentation
Follow and enforce IT best practices consistently
Desktop and application support
Maintain technical documentation, create how-to procedures for future use
Go to client offices if required

Technical Expertise Required
You must be highly skilled in:

Microsoft 365, Office 365, Entra ID, Azure
Windows Server, Active Directory, DNS
On-prem to Microsoft 365 email migrations
SharePoint, OneDrive, Google Workspace
MFA systems and client support
Firewalls, switches, routers, Cisco and Meraki equipment
Enterprise and SMB WiFi systems
File servers and storage
macOS, iOS, iPhone, iPad
Android devices

You are expected to understand root cause, not just symptoms.

Service Desk Expectations
You:

Keep tickets updated in real time
Document clearly and consistently
Leave environments better than you found them
Communicate clearly with clients by phone and in person
Manage your time and priorities without constant oversight

If you dislike documentation or ticket hygiene, this role is not a fit.

Experience Profile

Senior-level IT experience required
Prior MSP experience strongly preferred
Broad generalist skill set with deep hands-on experience

Professional Mindset
You:

Are curious and driven to figure things out
Test changes before deploying them
Care about standards, structure, and best practices
Take ownership of your work and your communication

Having a home lab is an asset. We can help you build one.

What We Offer

Competitive compensation
Benefits package
Paid time off
A team that values doing things properly

Hiring Process Notice
AI-based tools will be used to assist in screening and evaluating candidates as part of our hiring process.

Job Types: Full-time, Permanent

Benefits:

Dental care
Extended health care
On-site parking
Paid time off

Experience:

IT: 10 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

senior it service desk technician jobs in waterloo, on

Senior IT Service Desk Technician

Senior IT Service Desk Technician

Sales Account Manager

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alerts for senior it service desk technician in waterloo, on

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected