Waterloo, On Tier two technical Jobs – 8 Openings This Week

Tier Two Technical Support
WaterlooIT —Waterloo, ON
- $60,000–$95,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Dental care
- Paid time off
Quick apply
Weld Lab Technician
PWO Canada Inc —Kitchener, ON
- $28.90–$35.12 an hour
- Full-time
- Engineering
- High school diploma or GED
- AWS
- Profit sharing
- Wellness program
Quick apply
Application Developer, Junior
Linamar Corporation —Guelph, ON
- $60,000–$75,000 a year
- Full-time
- Computer Science
- Databases
- SQL
- Dental care
- Vision care
Quick apply
Senior DevOps Specialist
Dejero Labs Inc. —Waterloo, ON
- $90,000–$140,000 a year
- Immediate opening
- Hybrid work
- Azure
- Computer Science
- DevOps
Senior Full Stack Software Developer
Syntronic —Waterloo, ON
- $110,000–$138,000 a year
- Full-time
- Hybrid work
- DevOps
- Software development
- APIs
Quick apply
Service Manager
Premier Truck Group —Cambridge, ON
- $75,000–$100,000 a year
- Full-time
- Serving
- Customer service
- High school diploma or GED
- Designated paid holidays
- Dental care
Quick apply

Related jobs to explore

Based on your search for tier two technical

Tier Two Technical Support
WaterlooIT —Waterloo, ON
You do not have valid transportation for client onsite visits as required. Answer incoming phone calls promptly and professionally.
$60,000–$95,000 a year
Quick apply
Associate Technical Consultant
Diona Technologies (Canada) Inc. —Ontario
This role emphasizes solution design, implementation and integration - ideal for candidates who enjoy working within established product ecosystems, optimising…
$85,000–$95,000 a year
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Press Operator
Top Tier Talent Group —Concord, ON
Operate 10–40 ton overhead cranes using appropriate slings or chains (certificate required). Set counter balance air pressure in accordance with tool weight…
$27–$29 an hour
Quick apply
Team Leader, Production Operations
WOLF Advanced Technology —Aurora, ON
To join our pack, applicants must be able to provide valid documentation to show Canadian or US citizenship or Canadian Permanent Residency and undergo a police…
$70,000–$85,000 a year

Show more jobs in cities nearby

I want to receive the latest job alerts for tier two technical in waterloo, on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

tier two technical jobs near waterloo, on

Service Manager jobs in Cambridge, ON

Laboratory Technician jobs in Kitchener, ON

Devops Engineer jobs in Waterloo, ON

Technical Support jobs in Waterloo, ON

Full Stack Developer jobs in Waterloo, ON

Administration Manager jobs in Toronto, ON

Service Manager jobs in Alliston, ON

Service Manager jobs in Montréal, QC

Customer Service Representative,nordia jobs in Moncton, NB

Service Manager jobs in Elliot Lake, ON

Finance Manager jobs in Burlington, ON

Service Manager jobs in Tillsonburg, ON

Patient Flow Manager jobs in Ontario

Laboratory jobs in Halifax, NS

Laboratory Technician jobs in Medicine Hat, AB

Laboratory Technologist jobs in Calgary, AB

Rescue Technician jobs in British Columbia

Laboratory Technician jobs in Cambridge, ON

Laboratory Technician jobs in Tofino, BC

Registered Pharmacy Technician Work From Home jobs in Ontario

Tier Two Technical Support

WaterlooIT -
Waterloo, ON

Quick apply

Job details

Full-time
$60,000–$95,000 a year

Qualifications

Cloud infrastructure
Azure
Customer service
CCNA
Windows
Microsoft Office
Firewall
Analysis skills
Virtualization
CompTIA Network+
IT support
Scripting
Computer networking
SharePoint
MacOS
VMWare
Cybersecurity
CompTIA Security+
Communication skills
PowerShell
Active Directory
CompTIA A+

Full job description

Company Overview:

WaterlooIT is a dynamic and client-focused Managed Service Provider committed to delivering exceptional IT support to our valued clients. We prioritize customer service and continuous improvement, ensuring that our team members grow alongside the business while consistently exceeding client expectations.

Position Summary

Please note: This posting is not for a defined vacancy; however, we continuously seek strong talent and are willing to build an opportunity around the right candidate.

We welcome applications from skilled Tier Two Technicians who are passionate about delivering high-quality support. At WaterlooIT, Tier Two Technicians serve as the final point of escalation, handling complex configurations, recurring issues, and advanced problem resolution. The ideal candidate demonstrates a strong commitment to customer service, takes a proactive approach to troubleshooting, and is eager to continuously develop their technical expertise while contributing to the team’s overall success. This position plays a vital role in delivering timely, professional, and high-quality IT support to our clients.

Key Responsibilities

Customer Service First: Prioritize customer service, ensuring all interactions are friendly, respectful, and solution-oriented.

Critical Thinking: Apply strong analytical and problem-solving skills to diagnose and resolve complex technical issues efficiently.

Ticket Management:

Answer incoming phone calls promptly and professionally.
Work on assigned tickets, ensuring timely resolution.
Ability to go onsite to clients.
Log at least 7 hours of productive time daily on ticketing activities.
Review and update every assigned ticket daily.
Follow established company procedures to adhere to quality standards.

Continuous Improvement:

Actively seek opportunities for self-improvement and skill development.
Contribute to the teams’ success by sharing knowledge and supporting colleagues.
Embrace feedback and demonstrate a willingness to enhance processes and workflows.

Qualifications

Technical Skills:

Minimum 5 years of experience troubleshooting hardware, software, and network issues, preferably within an MSP environment (2+ years at the Tier One level and 2+ years at the Tier Two or higher level).
Proven experience configuring and maintaining network equipment (switches, routers, firewalls).
Strong understanding of managing Microsoft environments, including Windows OS, Office 365, and Active Directory.
Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, and compliance/security).
Familiarity with Cloud and virtualization environments (Azure, Hyper-V, VMware).
Experience with remote monitoring and management (RMM) and ticketing systems.
Understanding of cybersecurity fundamentals, including MFA, EDR, and firewall management.
Bonus: Experience automating or scripting routine tasks (e.g., PowerShell).
Bonus: Experience mentoring Tier One technicians.

Certifications:

CompTIA Network+
CompTIA Security+
Microsoft Azure Administrator Associate (AZ-104)
Microsoft Modern Desktop Administrator (MD-102)
Firewall certification (stack-specific)

Soft Skills:

Excellent communication skills, with a strong customer service orientation.
Ability to multitask and manage time effectively.
Attention to detail and the ability to follow detailed checklists.
Self-motivated and able to work independently as well as in a team environment.

Why Join WaterlooIT?

Supportive and growth-oriented work environment.
Opportunities for professional development and training.
Competitive salary and benefits package.

To Apply:

If you are passionate about IT support, dedicated to customer service, and eager to contribute to a growing team, we encourage you to apply. Please include a cover letter with your application to be considered for this role.

Do not Apply If:

You are unable to commute — This is an in-office role.
You do not have valid transportation for client onsite visits as required.
You have less than 5 years of relevant IT support experience.
You are not comfortable working in a fast-paced environment where critical thinking and self-motivation are essential.
You are unable to commit to logging 7 hours of productive ticket management time daily.

Please Note: This advertisement provides a general overview and is not a comprehensive job description. The specific responsibilities will be customized based on the skills and strengths of the successful candidate. Compensation will be commensurate with relevant experience and certifications.

Job Type: Full-time

Pay: $60,000.00-$95,000.00 per year

Benefits:

Dental care
Paid time off
Vision care

Ability to commute/relocate:

Waterloo, ON N2L 5C6: reliably commute or plan to relocate before starting work (required)

Experience:

IT support: 5 years (required)

Licence/Certification:

CompTIA A+ (required)
Microsoft Certified: Azure Fundamentals (preferred)
CCNA (preferred)

Work Location: In person

Quick apply

Refine Your Search

tier two technical jobs in waterloo, on

Tier Two Technical Support

Weld Lab Technician

Application Developer, Junior

Senior DevOps Specialist

Senior Full Stack Software Developer

Service Manager

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alerts for tier two technical in waterloo, on

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected