Wells, Bc Host/server Jobs – 1 Openings This Week

Guest Experience Leader
The Wells Hotel —Wells, BC
- $24–$26 an hour
- Full-time
- Inventory management
- English
- Hotel
- Flexible schedule
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5d

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Guest Experience Leader

The Wells Hotel -
Wells, BC

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Job details

Permanent | Full-time
$24–$26 an hour
5 days ago

Qualifications

Customer communication
Hotel and accommodations experience
Supplier management experience
Inventory management
Coaching
English
Complaint handling
Food service experience
Customer service orientation
Organizational skills
Front desk
Guest services
Leadership
Guest issue resolution
Team motivation
Communication skills
Marketing
Team coordination

Full job description

Who Are You?

Are you a natural host looking to grow your career in hospitality?
Do you take pride in making guests and staff feel welcome and cared for?
Are you looking for the right fit in female-led small business with a focus on history, community and sustainability?

Who Are We?

Owner-operated and community-focused, the Wells Hotel is working to elevate our historic Cariboo Gold Rush icon to a destination accommodation through ambience, authenticity, design, and service. Guest experience plays a central role in building our vision.

We are seeking a leadership-oriented individual with talent and a desire for small-town living who can help us create remarkable experiences at our historic hotel.

The Tasks:

Under the guidance of the Hotel Manager, lead, coach, and train a team of 5-7 staff in the customer-facing operations of a historic boutique hotel and restaurant
Monitor and maintain high standards for service, cleanliness, safety, and job performance of the front-of-house team
Foster a company culture that aligns with our values: adventure, balance, charm, history, wilderness, service, creativity, ambition
Learn the tasks of all front-of-house positions to provide training to staff and coverage for breaks and relief: server, housekeeper, front desk, custodian
Assist with inventory management
Ensure billing, payments, reservations, and administrative processes are handled accurately
Monitor service and work areas for safety issues, and report maintenance needs
Learn about local attractions, amenities, and events, and provide information to guests about Wells and area.
Assist in coordinating, marketing, and providing on-site support for special events
Build positive relationships with vendors, partners, and the local small business community
Act as a point of contact for special guest requests
Respond to guest complaints and challenges and collaborate with the staff team to find appropriate solutions.
Inspire and motivate the staff team to create services and practices for exceptional guest experiences.

Our ideal candidate:

Formal hospitality training or equivalent experience
Demonstrated leadership capacity
High communication and organizational skills
Experience in food service and accommodation settings
High commitment to kindness and professionalism
Continuous learner and ready to grow with us
Strong alignment with our values: adventure, balance, charm, history, wilderness, service, creativity, ambition

Job Requirements:

Must be able to commute or relocate to Wells, BC
Must be able to lift 40 lbs
Job will require frequent lifting, bending and use of stairs
Fluency in English language

What you’ll get:

Full-time hours
Starting wage $24/hour, with an increase to $26/hour after completion of probationary period
Meal benefit
Portion of tip pool
Assistance with housing placement
Opportunity to advance to a management role
Anticipated start date of December 1st, 2026

Join a creative and supportive team that believes in empowering guests, staff, and community. Take pride in creating a beautiful and welcoming space for all who enter.

Pay: $24.00-$26.00 per hour

Expected hours: 40.0 per week

Benefits:

Company events
Discounted or free food
Flexible schedule
On-site parking

Work Location: In person

Quick apply

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Guest Experience Leader

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