Interior Health is looking for an experienced Manager, MEDITECH Operations to join our team on a full time permanent basis.
This position offers a flexible work location from within the Interior Health Region and will require travel to the office in Kelowna on a regular basis.
What we offer:
- Employee & Family Assistance Program
- Employer paid training/education opportunities
- Employer paid vacation
- Employer paid insurance premiums
- Extended health & dental coverage
- Municipal Pension Plan
- Work-life balance
Salary Range:
Salary range for the position is $108,147 to $155,461. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.
About the job:
In accordance with the established vision and values of the organization, as part of the Digital Health management and leadership team, the Manager, MEDITECH Operations (Manager) will provide management, direction and leadership in clinical and health information systems utilization, enhancement implementations, clinical process reengineering, systems analysis and application support, training, project management and continuous quality improvement of applications. The Manager provides advice and counsel to Interior Health senior management and Health Service Area leadership teams concerning the application of computer technology toward implementing standards-based clinical applications.
Typical duties and responsibilities:
- Selects, directs, organizes, evaluates and, when necessary, disciplines subordinate personnel; develops and implements appropriate staff development and retention plans. Determines appropriate staffing levels to provide adequate customer support.
- Develops implements and monitors standards for service and performance; evaluates and effects changes as needed to improve services, simplify workflow and assure compliance with regulatory requirements.
- Works with Interior Health leadership teams to define operational and strategic information system needs, develop clinical information system project proposals, develop organizational priorities and resolve complex and/or sensitive issues related to clinical information system activities.
- Develops policies, standards and procedures including project planning, change management, issue management and quality assurance/improvement activities for MEDITECH operations. This includes the review and implementation of new methodologies and operational services.
- Develops tactical plans, goals and objectives as they relate to clinical and MEDITECH information systems which support the mission and goals for Interior Health. Promotes and communicates the vision and components of the Digital Health Strategic plan.
- Develops operating and capital budgets for the MEDITECH Operations unit and for Digital Health projects involving MEDITECH.
- Directs the activities of the MEDITECH Operations unit. Provides leadership and coaching to team members.
- Develops and fosters relationships with key internal and external partners (e.g. Interior Health leadership groups, other health authorities, provincial partners, suppliers).
- Works with software vendors, and other external service providers, to negotiate contract terms and pricing, and resolve complex and/or sensitive service issues.
- Contributes to the financial objectives of Interior Health by identifying cost saving measures, generating revenue and operating within approved budgets.
- Maintains reports and records, collects statistics and information on workload management, departmental activity and quality improvements on a scheduled or requested basis.
- Interprets and administers collective agreements covering all bargaining unit employees; investigates and responds to routine and confidential employee issues and participates in grievance investigation and response; attends third party hearings with the representative of the employer.
- In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.
- In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.
- Performs other related duties as assigned.
Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).
BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.