whitby on it support technician Jobs – 35 Openings This Week

Manager, IT Service Desk
Ontario Power Generation —Oshawa, ON
- $111,000–$161,000 a year
- Full-time
- Computer Science
- Bachelor's
- Continuous improvement
13d
IT Support Assistant
Durham Community Health Centre —Oshawa, ON
- $21–$25 an hour
- Monday to Friday
- Analysis skills
- Communication skills
- Time management
Quick apply
IT Specialist
ID Logistics Canada —Ajax, ON
- $50,000–$55,000 a year
- Full-time
- No university degree
- Communication skills
Quick apply
Oshawa Power | IT Systems Administrator
The MEARIE Group —Oshawa, ON
- $60,287–$90,430 a year
- On call
- Microsoft Access
- Azure
- Computer Science
8d
Senior Deskside Support Technician
Worley —Pickering, ON
- Full-time
- Customer service
- Windows
- Microsoft Office
2d
Customer Service / Tech Support - Automotive (Bilingual: French/English) Remote
Concentrix —Oshawa, ON
- $30–$38 an hour
- Immediate opening
- Bilingual
- English
- Automotive diagnostics
- Dental care
- Paid time off
Supervisor, Service Desk
Toronto Zoo —Toronto, ON
- $92,879–$108,379 a year
- Weekends as needed
- Microsoft Access
- Azure
- Computer Science
Quick apply
9d
Technical Support Specialist, Commercial Lines
Bryson & Associates Insurance Brokers Ltd. —Ajax, ON
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Senior PostgreSQL System Administrator
Recutify Inc. —Markham, ON
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
User Support Specialist - Part-Time
Kids Help Phone —Canada
- $23.86 an hour
- Part-time
- Remote
- Bilingual
- Customer service
- English
- Employee assistance program
12d
Customer Service / Tech Support Rep – Tech Products (Remote)
Concentrix —Canada
- $19.50 an hour
- Weekends as needed
- Remote
- Computer science
- Customer service
- High school diploma or GED
- Wellness program
- Designated paid holidays

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IT Support Assistant
Durham Community Health Centre —Oshawa, ON
Durham Community Health Centre is a registered charitable organization providing a variety of free, community programs and services including: health promotion…
$21–$25 an hour
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SU 26 - LMS Support Assistant
York University —Toronto, ON
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (…
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Manager, IT Service Desk
Ontario Power Generation —Oshawa, ON
As such, we encourage applicants from equity-seeking communities (Indigenous Peoples, racialized persons, persons with disabilities, and women).
$111,000–$161,000 a year
13d
Call Centre - Customer Support
Jonas Software —Markham, ON
Accounting degree and/or experience preferred. Report to the Team Lead for daily direction and the Support Manager for administration:
$55,000 a year
Quick apply

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it support technician jobs near whitby on

Manager, IT Service Desk

Ontario Power Generation -
Oshawa, ON

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Job details

Full-time
$111,000–$161,000 a year
13 days ago

Qualifications

Computer Science
Post-secondary education
Bachelor's
Continuous improvement
College diploma
Leadership

Full job description

Location: Oshawa, ON, CA, L1H 8W8

Req ID: 56812

Status: Permanent Full Time

Working Conditions: On-site

Education Level: Post-secondary education in Information Technology, Computer Science, Information Systems, or a related discipline (college diploma or university degree).

Base Location: Oshawa, ON

Shift: Days

Travel: 10%

Deadline to Apply: June 4 , 2026

Salary Range: $111,000.00 - $161,000.00 Per Year

Electrify your career and help build a brighter tomorrow.

Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us as we work to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.

Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on - and off - the job.

JOB OVERVIEW

Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Manager, IT Service Desk.

Reporting to the Senior Manager IT Services, this position is responsible to lead and continuously improve Service Desk operations and ITSM capabilities by managing resources, SLAs, performance metrics, process governance, automation, and customer satisfaction to deliver consistent, high-quality service outcomes.

KEY ACCOUNTABILITIES

Manage day-to-day Service Desk operations and assigned resources to ensure timely, effective issue resolution aligned to SLAs and OPG objectives.
Lead Service Desk strategy and continuous initiatives, overseeing escalations and service impact communications.
Own Service Desk performance management, reporting, and productivity targets to ensure consistent service delivery.
Analyze service analytics, trends, patterns, and customer satisfaction metrics to improve existing channels and develop new service channels.
Ensure Service Desk processes are fully documented, consistently followed, regularly audited, and continuously improved.
Identify and implement automation opportunities to streamline repeatable tasks and improve operational efficiency.
Responsible for client satisfaction by reviewing post-ticket survey feedback, addressing concerns, and driving corrective actions.
Develop and execute an ITSM/Service Desk roadmap, including process/tool improvements and integration with CMDB, Discovery, Asset Management, and HR onboarding/offboarding.

QUALIFICATIONS

Post-secondary education in Information Technology, Computer Science, Information Systems, or a related discipline (college diploma or university degree).
Minimum 8 years of progressive experience in an IT Service Desk / ITSM environment, including at least 3–5 years in a leadership role (e.g., Service Desk Lead/Manager) with accountability for operations, SLAs, escalations, performance reporting, and continuous improvement/automation.
Demonstrated experience leading Service Desk operations, including resource management, ticket flow oversight, and meeting SLA/OLA targets.
Strong knowledge of ITSM best practices (e.g., Incident, Request, Problem, Change, Knowledge) and experience improving and governing service processes.
Proven ability to use service analytics (KPIs, trends, CSAT) to drive performance improvements, reporting, and strategic decision-making.
Hands-on experience with Service Desk/ITSM tools and automation capabilities (workflows, self-service, integrations) to streamline repeatable tasks.
Solid understanding of CMDB, Discovery, and Asset Management concepts and their dependencies within an ITSM environment.
Experience coordinating cross-functional integrations and operational workflows, such as HR onboarding/offboarding, and managing escalations and stakeholder communications.

The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.

OPG is committed to fostering an inclusive, equitable, and accessible environment. If you require accommodation during the selection process, please contact [email protected]

What makes a career at OPG different?

With operations across Ontario, OPG is one of the most diverse power producers in North America. As the largest generator in Ontario, we meet approximately 50% of the province’s electricity needs, largely from low-carbon sources like nuclear and hydro.

As we work to achieve our vision of Electrifying life in one generation, OPG and our family of companies are also helping advance the development of new low-carbon technologies such as Small Modular Reactors (SMRs), refurbishment projects, and electrification initiatives to help power the growing demands of a growing economy. Join OPG and make history.

Please submit your application online at https://jobs.opg.com/. OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.

#LI-Onsite

Please note: All job postings at OPG are to fill existing vacancies within our organization.

OPG may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

The base salary range considers many factors including, but not limited to experience, education, and training, including any collective agreement requirements for union represented positions. It is not typical for the salary to be offered near the top of the range, and salary is dependent on numerous factors. For management roles, the base salary range does not represent the total compensation package. The total compensation package for regular full-time management roles includes pay-for-performance programs for annual and medium time periods. Maintaining a high-performance culture and excellence is a core expectation of every member of our leadership team and is rewarded through the established compensation framework.

OPG is committed to employment equity. As such, we encourage applicants from equity-seeking communities (Indigenous Peoples, racialized persons, persons with disabilities, and women). We strongly believe that alleviating the under-representation of equity-seeking individuals will create a stronger OPG team and allow us to better serve the needs of our diverse communities.

In order to fulfill the above-mentioned purpose, priority in hiring may be given to qualified persons who self-identify as a member of equity-seeking groups as identified in the application process. This initiative constitutes a special program under the Human Rights Code/Canadian Human Rights Act.

Apply Now

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it support technician jobs in whitby on

Manager, IT Service Desk

IT Support Assistant

IT Specialist

Oshawa Power | IT Systems Administrator

Senior Deskside Support Technician

Customer Service / Tech Support - Automotive (Bilingual: French/English) Remote

Supervisor, Service Desk

Technical Support Specialist, Commercial Lines

Senior PostgreSQL System Administrator

User Support Specialist - Part-Time

Customer Service / Tech Support Rep – Tech Products (Remote)

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