Scope and General Purpose
We are seeking a reliable and customer-focused Night Auditor to join our team at the Quality Inn & Suites in Whitecourt, Alberta. If you enjoy working independently, providing excellent guest service, and ensuring smooth overnight operations, we'd love to hear from you.
The ideal candidate will assist guests with their overnight requests which include late check-ins, early checkouts and reservations. Reconcile all transactions from ‘End of Day’ to ensure the day balances using accounting techniques. Offer courteous service, answer the switchboard and employ guest service recovery.
Main Duties
1. Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
2. Run audit reports/journals from Property Management System, Point of Sales System and other software that is used.
3. Identify errors and perform adjustments to transactions as needed while preparing a detailed report of changes made.
4. Input revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
5. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Provide statistical information as required.
6. Demonstrate a positive and proactive attitude while being committed to providing exceptional guest service through use of initiative and empowered decision making.
7. Ensure that guest arrival/departure is carried out in a friendly and professional manner with all cash and credit transactions being handled in accordance to Standard Operating Procedures.
8. Answer the switchboard in a courteous and caring manner ensuring accurate recording and prompt delivery of all messages or explanation/use of voicemail in line with property policy. Non-Inuktitut speakers are encouraged and expected to learn some basic phrases and greetings.
9. Ensure the security of cash, keys, safety deposit boxes and be responsible for the safety and security of the building being aware of procedures to follow in the event of emergency or disruptive situations to maintain personal safety and guest safety as required by property and company policy.
10. Be skilled in the taking of reservations and understand and apply yield management principles and selling techniques.
11. Program wake-up calls, order and deliver newspapers, set up continental breakfast and meeting rooms as needed.
12. Ensure accurate completion and timely submission of reports/information.
13. Audit room rates, charges, reconcile and balance revenues generated as per night audit checklist.
14. Perform cleaning of the lobby and public areas as needed.
15. Complete computer system backups as required.
16. Perform Accounts Receivable and other accounting duties as assigned.
17. Be proficient in computer skills including excel and word.
18. Be competent in the completion of special month end tasks.19. Completion of all duties relating to the shift and a concise handover to the previous/post shift.20. Comply with attendance rules.21. Perform any other job-related duties as assigned or required.
11. Strong organizational skills with attention to detail.
GENERAL STAFF RESPONSIBILITIES
1. Greet or acknowledge all guests employing the Ten and Five Rule.
2. To provide exceptional customer service to all internal and external clients.
3. Take ownership for the solution of issues, hazards, or deficiencies that you encounter during your duties. This could include but not limited to utilizing service recovery techniques to address a guest issue, tidying up a spill in the corridor, reporting damage in a room, etc.
4. Be decisive and take action that you feel aligns with our Organizational Mindsets.
5. Be a team player and provide help where and when it is needed. We do not prescribe to the “that is not my job” attitude.
6. To attend meetings as requested and to recognize the importance of contributing new ideas, competing viewpoints, and initiative to the overall success of the operation.
7. To carry out any reasonable request.
8. To work, communicate and conduct yourself in a professional and ethical manner.
9. To be a “salesperson” by active promotion of property facilities and company or property specific promotions.
10. Actively contribute towards the achievement of the Hotel’s goals and objectives
11. Take pride for your area of responsibility and be results focused.
12. To assist with team member orientation and training within the department.
13. To be committed to guest satisfaction and respond to any guest request, issues and concerns employing guest service recovery training as required.
14. To maintain standards of punctuality, uniform and dress code.
15. To be aware of and comply with hotel policies and procedures.
16. To adhere to all matters relating to hygiene, health, safety, and emergency procedures.
17. To comply with WHMIS regulations and all Health and Safety policies and procedures.
18. To keep your work area clean and tidy.
19. To ensure the use of personal protective equipment as appropriate.
20. To contribute to the security of the building, company assets and guest/co-worker safety with full adherence to security procedures with proper handling of keys/cash as appropriate.
Job Types: Full-time, Permanent
Benefits:
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Pay: $16.00 per hour
Benefits:
Work Location: In person
