Windsor Mazda is seeking a Service & Parts Advisor. Working under the direction of the Service and Parts Managers, the Service & Parts Advisor will primarily be responsible for initiating services and repairs by understanding performance problems and services requested; providing parts related advice to both internal and external customers; assist with ordering and sourcing parts; developing repair estimates; writing repair orders; maintaining excellent customer service & product knowledge.
Operating out of a modern, bustling facility on Provincial Road for over two decades, Windsor Mazda is one of the city’s go-to hubs for reliable, tech-forward, and driver-focused vehicles. The vibe here is high-energy and forward-thinking, mirroring the dynamic "Zoom-Zoom" spirit of the brand itself. From the active, tech-integrated showroom floor to the busy, fast-paced service department, the day-to-day culture focuses on structured organization, steady productivity, and providing a dependable experience for a highly loyal community of local drivers.
For career seekers, this means stepping into a stable, well-established environment that offers a consistent and high-volume workflow. Windsor Mazda provides clear professional structures, ongoing manufacturer-specific training programs, and exceptional earning potential. It is an ideal career home for driven sales specialists and skilled flat-rate technicians who want a reliable, active workplace where their technical skills and individual efficiency are genuinely valued.
JOB REQUIREMENTS:
- Minimum of 1 year of experience in Service Advisor or Parts Advisor role
- Excellent communication and interpersonal skills
- Basic understanding of product & automotive knowledge
- Ability to multi-task
- Valid driver's license with a clean driving record
- Proficiency in Microsoft Office/Excel and computer applications
JOB DUTIES:
Service Drive & Customer Check-In:
- Obtains customer and vehicle data prior to arrival and preps for next-day appointments.
- Greets customers in a timely, friendly manner to document concerns and perform a thorough vehicle walk-around (including photos/videos/road tests).
- Determines if the vehicle has open recalls, prepaid maintenance, or a relevant service history.
- Advises customers on routine maintenance, factory specifications, and presents maintenance recommendations, menus or previously declined services.
- Books the customer’s next service appointment and establishes their preferred communication method.
- Ensures vehicles are parked in assigned areas, locked, and keys are properly stored.
- Estimates, Quotes & Approvals
- Prepares repair orders with clear descriptions of concerns to help technicians quickly locate problems.
- Provides complete and accurate labor and parts estimates via online quoting tools(Xtime).
- Follows up with customers to explain quotes, features, and benefits to secure necessary repair authorizations.
- Regularly checks on repair progress and contacts customers immediately regarding any changes in cost or promised delivery time.
- Explains all work performed and charges clearly at vehicle pickup; handles customer complaints professionally.
- Acknowledges they are personally responsible from start to finish & are held accountable for own actions
Parts Counter & Inventory Operations:
- Assists retail, wholesale, and shop customers in selecting and pulling required parts from stock.
- Reviews shop estimates to ensure parts ordered match the job and pricing is correct.
- Completes parts estimates in Xtime efficiently and tracks any lost sales in the DMS.
- Sources out-of-stock items from outside vendors and places emergency orders when necessary.
- Tracks back-orders and special-order parts daily, immediately notifying both the shop and the customer when they arrive.
- Ensures all parts and shop tools issued to technicians are accurately tagged and billed to the service repair order.
- Replenishes daily inventory, reconciles the weekly manufacturer parts call-in list, and processes parts returns/credits with original invoices.
Cashiering & Admin Operations:
- Qualifies customer methods of payment, processes retail payments/credit authorizations, and offers online payment options.
- Ensures all charge sales are signed by the customer, documented in the pickup log sheet, and customers receive copies of their invoices.
- Reviews, reconciles, and closes open repair orders daily to hit Xtime KPIs and budget targets.
- Maintains a Customer Service Index (CSI) score above national and regional averages.
- Handles all telephone, voicemail, and email inquiries promptly regarding appointments, quotes, and work in progress.
- Solicits assigned wholesale accounts by phone to drive additional parts sales.
- Keeps service department forms, menus, pricing guides, and orderly records of all invoices/estimates up to date.
- Keeps the service drive, reception area, and parts counter clean, tidy, and organized.
- Participates in available training programs to stay current on new products and updates.
- Other tasks as assigned.
Expectations:
- Maintains a professional appearance and adheres to the company dress code policy.
- Conduct yourself in a professional manner at all times, maintaining a positive and cheerful disposition even during conflict.
- Maintains a safe work environment and adheres to all company policies and procedures.
- Ensures exceptional customer experience and completes extra training as needed.
Why choose Rafih?
- Competitive compensation and bonus plans
- Competitive Employee Benefits program
- Comprehensive training to set you up for success in your role
- A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support
- Advancement opportunities
- A company culture focused on inclusivity, diversity, employee wellness, and community engagement
- Employee engagement and recognition events
For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 20 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.
At Rafih Auto Group we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.
Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.
We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants that are contacted for an interview will be considered at this time.
Pay: From $37,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
Experience:
- automotive retail: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
