Winpak Division is seeking an Project Sales Specialist to join our Latin America Customer Service Team based in Winnipeg, Manitoba. Ability to communicate fluently in Spanish and English is required for this role.
The Project Sales Specialist plays a key role in delivering exceptional customer support and driving business success across Mexico, Central America, and South America. Reporting to the Manager, Sales Support & Customer Service, Latin America, you will serve as the primary link between customers, distributors, and Winpak and Wipak business units, ensuring seamless communication, coordinating customer initiatives, and supporting new product launches.
If you're a detail oriented, proactive, customer-focused professional who thrives in a collaborative environment and enjoys solving problems, we'd love to have you join our team!
Key Responsibilities
- Serve as the primary point of contact for customers and distributors across Latin America, providing exceptional service and timely support.
- Manage customer orders, pricing, quotations, artwork requests, product samples, and credit/debit requests from receipt through completion.
- Coordinate customer projects, new product launches, and product changes, ensuring deadlines and customer expectations are met.
- Build strong relationships with key accounts and collaborate with R&D, Purchasing, Planning, Production, and Shipping teams to resolve issues and support business needs.
- Work with Sales Representatives and internal stakeholders to address customer inquiries, complaints, and account-related requests.
- Collaborate with planning, supply chain, and logistics teams to coordinate shipments, manage inventory, and ensure uninterrupted product supply.
- Analyze customer opportunities and recommend the most suitable business unit to support project success.
- Support pricing updates, contract administration, forecasting, and, when required, assist with customer receivables.
- Lead cross-functional communication and collaborate with internal teams to drive continuous improvement and operational excellence.
- Ensure compliance with company policies, ISO 9001 standards, and Winpak's Total Quality program while supporting special projects and occasional travel as required.
Required Qualifications
- 3+ years of experience in a role requiring strong verbal and written communication skills in English and Spanish, with the ability to communicate information clearly, professionally, and effectively while building positive relationships with both internal and external stakeholders.
- 5+ years of experience in a manufacturing environment, including at least 2 years managing a sales territory.
- 5+ years of experience working in a customer-focused and cross-functional environment, preferably within manufacturing, supply chain, packaging, or operations.
- 3+ years of experience in a role that required managing multiple priorities, coordination of competing deadlines, and maintenance of a high level of accuracy and attention to detail.
- 2+ years of experience using Microsoft Office applications including Outlook, Word, Excel, and Teams.
- 2+ years of experience using ERP and/or CRM systems to manage customer information, orders, inventory, or business transactions.
Preferred Qualifications
- Post-secondary education in Business, Sales, or a related field is preferred.
Additional Information
- This position is fully onsite at 100 Saulteaux Crescent, Winnipeg MB
- Work schedule – Monday to Friday, 8:00am - 4:30pm
What do we offer?
Winpak is committed to providing comprehensive benefits to support the physical, mental and financial well-being of our employees and their families. Our benefit package includes the following 100% employer paid benefits:
- Medical & prescription
- Dental
- Vision
- Travel
- Life and accidental death & dismemberment insurance
- Tuition assistance program
- A comprehensive employee and family assistance program which includes short term counselling, wellbeing coaching, financial and legal consultations services.
Additionally, you can choose to enroll in additional voluntary life insurance for yourself. If you become injured or ill, you will also be able to apply for salary continuance and long-term disability benefit coverage.
Why Winpak?
Winpak’s vision is to provide the best packaging solutions for people and planet. We are a leading supplier of innovative packaging solutions, known for providing high-quality products that meet the needs of a variety of industries, including food and beverage, pharmaceuticals, and consumer products. With a commitment to sustainability, safety, and excellence, Winpak continues to grow as a global leader in the packaging industry.
At Winpak, inclusion is one of our core values. We believe that an inclusive culture fosters a sense of belonging, drives innovation, and provides our brand a competitive advantage. Our goal is to create an environment free from harassment and discrimination, and where every individual feels respected, valued, and appreciated.
As an Equal Opportunity Employer, we are committed to an equitable and inclusive recruitment process, evaluating applicants based on merit, capability, and qualifications related to the job - never on identity factors such as race, color, gender, age, sexual orientation, religion, disability, national origin, or any other protected status. To support this commitment, if you require any accommodations during the recruitment process, please let us know and we will work with you to ensure your needs are met.
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