Richlu Manufacturing parent company of the Tough Duck brand, founded in 1939, is a 100% family owned company located in Winnipeg, Canada. We have a history of building extremely durable work wear that has endured the harsh Canadian winters for decades. Our constant improvement policy encourages us to make our great products even better every single day. We are always looking for ways to improve designs, materials and production methods to ensure that our customers receive a great quality garment at a great price. We listen to our customers and pride ourselves on taking their suggestions into the designer’s studios to create innovative new products that meet the needs of each and every person that purchases one of our garments.
Position Summary: Responsible for supporting the day-to-day accounts receivable functions by ensuring timely cash application, maintaining accurate customer accounts, collecting outstanding receivables, resolving account discrepancies, and providing excellent customer service in collaboration with the Sales Support and Order Entry Team.
Key Accountabilities and Responsibilities:
Cash Management:
- Process daily cheque deposits and charge credit cards in accordance with company policies.
- Apply cash receipts to the open invoices in a timely manner from the different payment methods such as EFT, wire transfers, cheques and credit cards.
Account Reconciliation and Collections:
- Monitor customer accounts to ensure timely payment and follow up on overdue balances through phone calls and emails.
- Send invoice copies, statements of account, receipts, and other account-related documents upon customer request.
- Respond promptly and professionally to customer inquiries related to invoices, payments, account balances, and other accounts receivable matters via phone and email.
- Research, investigate, and resolve customer payment discrepancies, short payments, deductions, unapplied cash, and account variances and enter credit memos as required.
- Escalate delinquent accounts and collection concerns to A/R Supervisor when necessary.
- Collaborate with internal departments to resolve billing, pricing, shipping, and payment issues affecting collections.
- Perform account reconciliations to ensure customer account balances are accurate and up to date.
- Collaborate with Sales Support and Order Entry teams to resolve billing, pricing, shipping, and payment issues affecting customer accounts.
Key Accountabilities and Responsibilities:
Cash Management:
1. Process daily cheque deposits and charge credit cards in accordance with company policies.
2. Apply cash receipts to the open invoices in a timely manner from the different payment methods such as EFT, wire transfers, cheques and credit cards.
Account Reconciliation and Collections:
1. Monitor customer accounts to ensure timely payment and follow up on overdue balances through phone calls and emails.
2. Send invoice copies, statements of account, receipts, and other account-related documents upon customer request.
3. Respond promptly and professionally to customer inquiries related to invoices, payments, account balances, and other accounts receivable matters via phone and email.
4. Research, investigate, and resolve customer payment discrepancies, short payments, deductions, unapplied cash, and account variances and enter credit memos as required.
5. Escalate delinquent accounts and collection concerns to A/R Supervisor when necessary.
6. Collaborate with internal departments to resolve billing, pricing, shipping, and payment issues affecting collections.
7. Perform account reconciliations to ensure customer account balances are accurate and up to date.
8. Collaborate with Sales Support and Order Entry teams to resolve billing, pricing, shipping, and payment issues affecting customer accounts.
Reporting and Master Data:
- Assist with month-end aging reporting.
- Prepare and maintain accounts receivable reports as assigned.
- Provide accurate documentation and support documents for audits and internal reporting as required.
- Ensure that every data change request is forwarded to the proper department.
Other Responsibilities:
- Support continuous improvement initiatives by identifying opportunities to streamline processes.
- Ensure compliance with company policies, internal controls, and accounting procedures.
- Perform other accounts receivable duties and responsibilities as assigned by the management.
Desired Qualifications:
- Completion of Grade 12 Diploma or relevant work experience is required.
- Experience with ERP systems is considered an asset
- Minimum 2 years of Accounts Receivable or accounting experience.
- Excellent communication, customer service, and collection skills.
- Ability to handle a fast-paced environment and manage multiple tasks and deadlines.
- Ability to prioritize projects to meet deadlines.
- Detailed oriented.
This position provides an engaging opportunity for candidates eager to grow their career in finance while contributing to the efficiency of our financial operations.
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person
