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Job Description :
About Ryder
For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.
We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.
About the Job:
Type: Full time/Permanent
Wage : $140,000 - $150,000 Annual Salary Based on Experience
Shifts: Monday - Friday 7am - 3:30pm
Location: Winnipeg, MB
Travel: 10 - 20 percent Travel - Must be able to Travel to the US.
Why Ryder?
- 10 days of Paid Time Off upon hire
- Excellent benefits package after 30 days (Medical, Dental & Vision)
- Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
- Employee discount of 15% on Ryder stock
- A safe, friendly and respectful work environment
- Recognized by Forbes as one of Canada's Best Employers in 2025
Summary
The Director Customer Logistics is primarily responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations. This individual is responsible for ensuring LEAN and Continuous Improvement deployment for assigned accounts and expanding business with current customers to support business changes and introduce new services. This position participates in business development activities with new customers and will typically manage $10M to $30M in operating revenue for multiple logistics/warehouse operations, as well as the complexity level of the business. Depending on the customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics. This position is responsible for leading, guiding, training and directing location managers including GLM I and GLM II at assigned accounts.
Essential Functions
- Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation. Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)
- Forecast, plan, manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary.
- Manage operations to meet or exceed internal and external Key Performance Indicators(KPIs). Implement mitigation plans if necessary. Lead account(s) during peak seasons, special projects, and implementations.
- Identify expansion opportunities with current customer(s). May participate in business development and start up activities for new customers.
- Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets
- Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of continuous improvement
- Hire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Excellent problem solving skills
- Excellent oral and written communication skills with demonstrated leadership capabilities
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ability to work independently and as a member of a team
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Capable of multi-tasking, highly organized, with excellent time management skills
- Detail oriented with excellent follow-up practices
- Ability to inspire and develop others
- Ability to create and develop an inclusive and engaged work environment
- Ability to effectively oversee management of Profit and Loss statements using data sets
- Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred
Qualifications
- Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required.
- Master's degree preferred
- Eight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. required
- Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
- Six (6) years or more managing, leading and developing direct reports required
- Six (6) years or more managing large multi-level teams required
- Five (5) years or more P&L responsibility including forecasting and managing financial targets required
- Five (5) years or more prior experience implementing a LEAN work environment preferred
- Four (4) years or more managing customer KPIs required
- Four (4) years or more managing customer relationship and interaction required
- Three (3) years or more experience providing customer and senior level management presentations preferred
- Some sales experience preferred
- Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred
DOT Regulated: No
Job Category: Logistics
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
$140k
Maximum Pay Range:
$150k
Ryder is an Equal Opportunity Employer:
We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337.
Authorization to Work in Canada:
As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] .
Current Employees:
If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
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