winnipeg mb senior it specialist Jobs – 2 Openings This Week

Senior Support Services Technician
ID Fusion —Winnipeg, MB
- Full-time
- Hybrid work
- Customer service
- Windows
- Travel
Technical Product Specialist
1840 & Company —Winnipeg, MB
- Full-time
- Remote
- Bilingual
- Computer science
- Computer Science
7d

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Oshawa Power | IT Systems Administrator
The MEARIE Group —Oshawa, ON
In this on-site role, you will act as a senior technical resource responsible for maintaining secure and compliant cloud and hybrid systems, administering…
$60,287–$90,430 a year
8d
Senior IT Sourcing Specialist (Toronto, ON) - Hybrid
Enbridge Contingent Talent Community —North York, ON
Lead end-to-end strategic sourcing initiatives for IT services and software, including sourcing strategy development, supplier selection, commercial…
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Senior Support Services Technician

ID Fusion -
Winnipeg, MB

Apply Now

Job details

Full-time

Qualifications

TCP
Operating systems
Customer service
Windows
IT infrastructure
Firewall
DHCP
Network protocols
IT support
Computer networking
DNS
SSH
TCP/IP
Communication skills
Active Directory
CompTIA A+
Driving Licence
Time management
VPN

Full job description

ID Fusion is looking to hire a Senior Support Services Technician to join our team. Do you want to work for a company that focuses on values, to both their clients and employees? A company that believes healthy, productive, and engaged employees drive organizational performance and success? Do you have a passion for helping people? When asked, are you the “Go To” for your friends and families’ technical support issues? Do you enjoy the challenge of troubleshooting and resolving IT issues? If this sounds like you, we'd love to meet with you!

The Technical Support Representative will support multiple clients both onsite and remotely. Their prime responsibility is to provide our clients with IT Support to quickly resolve their hardware, software, server, and network issues and provide them with the level of service they expect. The Technical Support Representative is also responsible for supporting and maintaining our internal staff and IT infrastructure.

Skills and Experience

Exceptional customer service skills, treating customers how they want to be treated
At least 5+ years experience in an IT support role as a Tier 2 Technician
High-level experience with desktop and server operating systems in Small Business environments
Proven experience in monitoring system reliability and improving performance
Thorough knowledge of Active Directory, management and troubleshooting
Knowledge of standard network protocols (DNS, DHCP, NTP, SSH) and TCP/IP
Experience with the configuration of networking infrastructure such as VLANs, VPNs and firewalls
Experience configuring and troubleshooting VPN connections and other remote access solutions
Ability to troubleshoot high-level issues with Windows 10 through 11
Server support both physical and virtual
Must have CompTIA A+ certification
Highly experience with Microsoft 365 administration and support
Familiar with IT Ticketing systems and service level management
Experience and knowledge in domains and hosting
Strong documentation skills
Strong communication skills – written and oral

Desired Personal Attributes

Highly self-motivated and directed
Ability to work with minimal supervision and show results
Takes ownership and never gives up
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and multitask in a high-pressure environment
Exceptional customer service and communication skills
Team player with outstanding interpersonal skills.
Excellent time management and organization skills
Great listener with a high level of patience
Willingness to obtain required certifications to perform job functions if required

Other Qualifications

Transportation - Must have own transportation; willing to travel regularly throughout Manitoba; valid driver's license; travel expenses paid by employer

ID Fusion is proud to be a Manitoba Indigenous owned and operated company. Employment Equity is a factor in selection. Applicants are requested to indicate in their covering letter or resumé if they are from any of the following groups: Women, Indigenous Peoples, Visible Minorities and Persons with a Disability.

Apply Now

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