Russell Hendrix Foodservice Equipment is looking for a Shipping & Receiving Lead to join our Quest manufacturing team in Winnipeg. Quest is our in-house manufacturing division, producing custom stainless-steel fabrications and gas appliances, all 100% handmade in Winnipeg. The Shipping & Receiving Lead is the last set of hands on every product before it reaches the customer.
This role more than an operational one, it’s a direct reflection of the standard that Russell Hendrix holds itself to and that Quest is known for. We're looking for someone who brings experience, steadiness, and a genuine commitment to leading well. The ideal candidate sets the tone for their team, leads with consistency and calm, and takes pride in creating a stable, productive environment that is focused on customer satisfaction. If that sounds like you, we'd love to hear from you.
Who We Are
At Russell Hendrix Foodservice Equipment, we empower customers to succeed by providing high-quality foodservice solutions across Canada. For over 80 years, we've been a trusted partner to restaurants, hotels, and institutions nationwide, delivering industry-leading design, product solutions, distribution, and execution.
What It's Like to Work Here
We're a team of people who believe how we work matters just as much as what we achieve. Our values of respect, integrity, and accountability guide how we treat one another and serve our customers.
Our culture is defined by a strong customer focus, a mindset of winning as one team, a commitment to investing in success, and a genuine sense of care. We collaborate, support one another, and take pride in delivering great work together.
Joining Russell Hendrix means being part of a team that values your contributions, supports your growth, and gives you the opportunity to make a real impact in your role.
What's In It for You
- Consistent Schedule ⇨ Monday to Friday, 7:00 am – 3:30 pm.
- Flexible Health & Dental Benefits ⇨ Choose from a tiered benefits package that lets you select the level of coverage that best suits you and your family's needs.
- Life Insurance ⇨ Peace of mind with coverage.
- Employee & Family Assistance Program ⇨ 24/7 access to short-term counselling, as well as coaching, and financial and legal support.
- $400 Annual Wellness Benefit ⇨ Invest in your well-being with support for fitness, mental health, and personal development.
- Paid Volunteer Day ⇨ Give back to your community with one paid day off each year to volunteer.
- Excellent Employee Discount ⇨ Enjoy great savings on our products.
- Dynamic & Inclusive Work Environment ⇨ Be part of a team that values respect, integrity, and accountability.
- Opportunities for Growth ⇨ We support your professional development and career advancement through training, mentorship, and internal mobility.
What You'll Do
Operations
- Process all required paperwork and maintain adequate records for reporting and tracking
- Prepare and schedule shipments as assigned
- Confirm quantities of goods received and process incoming shipments accurately
- Coordinate daily transportation needs with carriers and couriers, negotiating rates on both an ongoing contract and spot rate basis
- Oversee the secure and accurate loading and unloading of deliveries
- Track shipments and verify receipts of shipments as required
- Manage inventory of shipping materials and supplies
- Sort and distribute incoming shipments
- Perform quality audits of incoming and outgoing goods prior to signing off
- Ensure shipments contain proper documentation and complete item lists
- Ensure that all outgoing products are prepared, packaged, and presented to the standard that reflects Russell Hendrix's commitment to quality and customer satisfaction
- Problem-solve for any cases of missing documents, shipments, and deliveries
- Safely and efficiently crate products in accordance with established procedures and standards
- Maintain the cleanliness and organization of the warehouse area including the binning system
- Adhere to all company policies and procedures and contribute to a healthy and safe workplace
- Perform other related duties as required.
Leadership
- Act as the day-to-day funnel for departmental priorities, translating direction from the General Manager and Shop Foreman into clear task assignment for the team
- Set the tone for the department, leading with consistency, calm, and a commitment to creating a stable and productive environment for direct reports
- Onboard and train new team members, including cross-training from other departments as required
- Provide ongoing performance feedback and support the development of direct reports
- Coordinate team scheduling and coverage, ensuring that time off and holidays are managed to maintain operational continuity
- Identify opportunities to improve systems, processes, and workflows, and make recommendations for a more efficient and streamlined operation
- Support the team's ability to work effectively across both paper-based and computerized systems
Where You'll Work
This is a full-time, onsite role based at the Quest manufacturing facility in Winnipeg, Manitoba. You'll work across warehouse and manufacturing areas in a fast-paced environment, leading a small but essential team and ensuring that every product that leaves the facility meets the standard our customers expect.
What You Bring
Education and Experience
- High school diploma or equivalent
- 2+ years of experience in a shipping and receiving lead or supervisory role
- 5+ years of experience in shipping and receiving in a manufacturing, warehouse, or similar environment
- Demonstrated experience in crating, with the ability to confidently lead and train others in this function
- Proven ability to negotiate carrier and courier rates on both an ongoing contract and spot rate basis
- Experience working across both paper-based and computerized shipping and inventory systems, with the flexibility to learn new systems and recommend improvements
Skills and Abilities
- Demonstrated ability to operate material handling equipment including forklift
- Working knowledge of safe packing methods
- Computer literacy including working knowledge of Excel and email
- Strong attention to detail across all aspects of shipping, receiving, crating, and documentation
- Clear and effective communicator, comfortable working with management, direct reports, and external carriers
- Leads with steadiness and consistency, creating a stable and productive environment for their team
- Highly organized with strong time management and the ability to manage shifting priorities effectively
- Strong work ethic and a positive, team-oriented attitude
- Able to regularly lift and/or move up to 25 pounds, and frequently lift and/or move items weighing 50–60 pounds
Our Commitment to Inclusion
Russell Hendrix welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Russell Hendrix is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Russell Hendrix is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
#INDHP
Expected hours: 40.0 per week
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
