QA & Support Analyst
OVERVIEW
We are seeking a detail-oriented and analytical QA & Support Analyst to join our software team. This hybrid role focuses on validating new features through testing and investigating real-world issues reported by users, working with stakeholders to understand, reproduce, and diagnose issues. You will play a key role in identifying gaps, evaluating feature readiness, and ensuring product quality, while collaborating closely with developers and the product managers to translate user-reported issues into clear, actionable insights. The ideal candidate is methodical, discerning, and takes ownership of being the person who can confidently say 'yes, this is ready’ — or 'no, it's not.'
This is a full-time, on-site position working closely with developers, product managers, and end users.
THE DAY TO DAY
Quality Assurance
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Create and organize test cases using a test management tool such as Xray
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Execute manual test cases for assigned features prior to merge into the development branch
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Identify, investigate, and clearly document defects (including steps to reproduce, expected vs. actual behavior)
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Evaluate feature readiness and highlight risks or gaps in coverage
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Participate in release and regression testing to ensure overall system stability
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Ask clarifying questions and challenge assumptions to ensure requirements are fully understood
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Work closely with developers and product managers to communicate findings and improve quality
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Contribute to improving QA processes, checklists, and test coverage over time
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Use automated testing tools and frameworks (e.g., Cypress)
Support
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Review and triage incoming support issues
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Reproduce reported bugs and identify root causes
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Translate user-reported issues into clear, actionable items for the development team
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See issues through from identification to confirmed resolution
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Communicate findings clearly with internal stakeholders
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Identify patterns in recurring issues and how they are reported, surfacing insights to improve both the product and the feedback process
WHAT WE ARE LOOKING FOR
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2–5 years of experience in QA, software testing, technical support, or a related role
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Post-secondary education in Computer Science, Information Technology, or a related field (or equivalent practical experience)
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Strong attention to detail with the ability to identify inconsistencies, edge cases, and gaps in functionality
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Analytical mindset with the ability to evaluate quality, work through ambiguity, and diagnose root causes
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Strong written and verbal communication skills, with the ability to clearly document findings
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Ability to follow through and ensure issues are fully resolved, including re-testing and validation
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Collaborative, with the confidence to ask questions and challenge assumptions when needed
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Experience with defect tracking or ticketing systems (e.g., Jira or similar)
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Experience with Cypress or other automated testing tools is considered an asset
HOW TO APPLY
Qualified applicants can submit a resume
Stubbe's is committed to providing accommodations to those individuals with disabilities throughout the recruitment process. Upon request, we will work together to meet any of your accommodation needs.
We may use artificial intelligence (AI) tools to assist in screening and assessing candidates based on job-related criteria. all AI-supported evaluations are reviewed by human decision-makers.
We look forward to hearing from you!
INDHP
