Accident support services international ltd. Jobs

Manager (12-Month Contract)
Accident Support Services International Ltd. —Sault Ste. Marie, ON
- $47,000 a year
- Full-time
- Management
- Customer service
- Team management
- Dental care
- Life insurance
Quick apply
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EHS Manager - Canada
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EHS Manager - Canada
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Manager (12-Month Contract)

Accident Support Services International Ltd. -
Sault Ste. Marie, ON

Quick apply

Job details

Full-time | Contract
$47,000 a year
1 day ago

Qualifications

Management
Customer service
Team management
Data entry
Organizational skills
Computer skills
Leadership
Driving Licence

Full job description

Accident Support Services International Ltd. (ASSI) is North America's leader in collision reporting services. Working in partnership with police services and insurance providers, we help motorists navigate the aftermath of property-damage collisions while enabling law enforcement to focus on community safety.

We are currently seeking an experienced and motivated Collision Reporting Centre Manager (12 Month Contract) to lead the operations of our Sault Ste Marie Collision Reporting Centre.

The Role

This is a hands-on leadership position responsible for overseeing the day-to-day operations of the Collision Reporting Centre while leading a team of approximately five employees.

This is not a desk-only management role. The successful candidate will actively support staff, assist customers, help manage daily workflow, and ensure the Centre consistently delivers professional, accurate, and efficient service.

You will work closely with police partners, insurance stakeholders, and internal leadership to maintain operational excellence and a positive customer experience.

Key Responsibilities:

Operations Management

Oversee daily Collision Reporting Centre operations
Ensure compliance with reporting procedures, service standards, and data accuracy requirements
Monitor workflow and resolve operational issues
Maintain a high level of customer service and operational efficiency
Support audits, reporting requirements, and continuous improvement initiatives

Team Leadership

Lead, coach, and develop a team of approximately five employees
Manage hiring, onboarding, scheduling, training, and performance management
Foster a positive, professional, and accountable workplace culture
Provide hands-on support during busy periods and staffing shortages

Customer Service & Collision Reporting

Assist motorists reporting collisions and guide them through the reporting process
Respond to in-person and telephone inquiries
Handle escalated customer concerns professionally and effectively
Verify driver's licences, vehicle ownership, and insurance documentation
Determine reporting eligibility and compliance requirements
Interview drivers and collect accurate collision information
Complete electronic collision reports for police services and insurance partners
Photograph vehicle damage in various weather conditions
Maintain organized and accurate digital records

Stakeholder Relations

Work closely with police personnel assigned to the Collision Reporting Centre
Liaise with police leadership, including Traffic Sergeants and other stakeholders
Build and maintain positive working relationships with police and insurance partners

Qualifications

Minimum 5 years of management experience in a customer-facing or operational environment
Proven experience leading and developing teams
Strong customer service leadership experience, including managing front-line staff and resolving escalated customer concerns
Excellent communication, interpersonal, and conflict-resolution skills
Strong organizational skills and attention to detail
Ability to make sound decisions in a fast-paced environment
High level of professionalism, discretion, and emotional intelligence
Strong computer skills, including data entry and reporting systems
Valid driver's licence
Comfortable working outdoors when required to photograph damaged vehicles
Ability to successfully obtain and maintain a police background clearance, including fingerprinting
Ability to work independently, take initiative, and manage competing priorities
Flexible and available to work occasional evenings and weekends as operational requirements dictate

What We Offer

Competitive compensation
Health and dental benefits
Life insurance
On-site parking
Ongoing training and professional development
A meaningful leadership role supporting the public and working alongside police and insurance partners

Apply Today

If you are a strong people leader who enjoys managing operations, developing teams, and delivering exceptional customer service, we encourage you to apply.

Please submit your resume through Indeed.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $47,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
On-site parking

Ability to commute/relocate:

Sault Ste. Marie, ON P6A 3B7: reliably commute or plan to relocate before starting work (preferred)

Experience:

management: 5 years (required)

Work Location: In person

Quick apply

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