Agway a proud subsidiary of Saint-Gobain, stands tall as part of the world's largest building materials company. With a 360-year legacy of innovation and growth, Saint-Gobain leads the way in sustainable product development and environmental responsibility.
Saint-Gobain North America's commitment to excellence has earned it recognition from the Top Employers Institute as one of the best workplaces in North America and Canada. Join us at Bailey and be part of a future where innovation meets sustainability!
Founded in 1979 Agway’s diverse solutions comprise a range of product lines focused on residential, agricultural, industrial, commercial and institutional market applications. Agway ensures that every steel solution it delivers meets or exceeds the specific demands and expectations of the Customer.
The Bilingual Inside Salesperson, under the direction of the Inside Sales Supervisor, will primarily be responsible for communicating with English and French-speaking customers, determining their needs, entering their orders, and handling customer complaints as they arise. This position will build and maintain ongoing awareness of new products and services. This role will also develop and build relationships with new accounts and develop additional contacts within existing accounts. The Inside Salesperson must have three years of related sales experience and work well in a fast-paced and dynamic environment.
Job Duties
Maintain a high level of customer service
Assess a customers’ needs and resources and recommend the appropriate material for the required application
Take orders from customers or Outside Sales reps and accurately enter the orders into the computer system for production
Promote the full product line and suggest items that would complement their existing order
Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
Estimate or quote prices, completion dates, and delivery dates
Review orders to ensure accuracy
Build and maintain ongoing awareness of new products and services, and other research
Maintain contacts and relations with major accounts
Develop and build relationships with new accounts and develop additional contacts within existing accounts
Relay customer suggestions for company products to management
Identify and be aware of potential new customers
Answer external and internal phone calls and transfer calls to the appropriate departments
Liaise with various departments including Purchasing, Shipping, and Accounting to ensure the customers needs are handled as efficiently as possible
Use a desktop computer with business software to enter orders, look up material availability, and search existing orders
Maintain a professional appearance, demeanor, and attitude at all times
Adapt communication style in order to deliver information effectively to a range of individuals
Job Requirements
Fluent in English and French
Three years of related sales experience
A minimum of two (2) years of ERP- based order entry experience is strongly preferred
Ability to prioritize and manage conflicting demands
Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers
Demonstrated time management skills
Strong knowledge of sales principles, methods, practices, and techniques
Ability to effectively communicate both verbally and in writing
High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
High level of integrity and work ethic
Competencies
Adaptability
Client/Customer Focus
Communication
Judgement
Problem Solving
Results Orientation
Teamwork
Time Management
LEGAL STATEMENT
Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
What we offer…
Certain provinces require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates, the base pay range for this position is $65,000 to $70,000 per year. In addition to base salary, this position is eligible for a discretionary bonus.
This is an active, existing vacancy. We are looking to fill this position immediately.
In addition to a dynamic work culture that emphasizes dedication and effort, alongside enjoyable events and company wide activities, we also provide the following benefits that contribute to our Total Rewards Package.
We provide unique options to fit your unique lives! Our Total Rewards Program includes but is not limited to:
- Excellent healthcare benefits package.
- Family Focus & Balance: Parental leave, Bereavement Leave and Employee Family Assistance Program.
- Financial Security: RRSP, Discretionary Profit Sharing and Employee Stock Purchase Program (PEG).
- On-the-job training.
- Workboot and Uniform Allowance (for positions in the Manufacturing environment).
Job Types: Full-time, Permanent
Pay: $65,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Store discount
- Vision care
Work Location: In person
