Alberta blue cross Jobs

Dental Provider Relations Representative – Contact Centre
Alberta Blue Cross —Alberta
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Drug Benefit Analyst – Pharmaceutical Product & Pricing Administration
Alberta Blue Cross —Edmonton, AB
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Pharmacy Provider Relations Representative - Contact Centre
Alberta Blue Cross —Alberta
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Customer service
- Dental care
Dental Claims Coordinator – Provider Services
Alberta Blue Cross —Alberta
- Full-time
- Remote
- Microsoft Office
- SharePoint
- Leadership
- Flexible schedule
11d
Investigator – Claims Audit & Investigation Services
Alberta Blue Cross —Alberta
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Databases
- Dental care
Personal Benefits Consultant - Inside Sales Professional
Alberta Blue Cross —Alberta
- Full-time
- Remote
- Sales
- Leadership
- Work from home
Team Manager, Case Management Coordinators – Life & Disability Operations
Alberta Blue Cross —Alberta
- Full-time
- Hybrid work
- High school diploma or GED
- Presentation skills
- Leadership
8d
Journey Management Specialist – Customer Journey & Intelligence
Alberta Blue Cross —Edmonton, AB
- Full-time
- Hybrid work
- Analysis skills
- AI
- Business
1d
Interior Systems Mechanic – Facilities Management
Alberta Blue Cross —Edmonton, AB
- Immediate opening
- Hybrid work
- Power tools
- Leadership
- Communication skills
1d
Team Manager, Health and Dental Member Solutions - Information Technology
Alberta Blue Cross —Edmonton, AB
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's
- Travel
- Dental care
4d

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Dental Provider Relations Representative – Contact Centre

Alberta Blue Cross -
Alberta

Apply Now

Job details

Full-time

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Access
Customer service
Microsoft Office
Organizational skills
Computer skills
Leadership

Full job description

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

We are excited to continue to grow our team and so there are openings for the Provider Relations Representative role for a temporary opportunity for 24-months. As a Provider Relations Representative, you will respond to dental office telephone inquiries, regarding benefit eligibility and claim submission requirements and outcomes for Alberta Blue Cross® benefit plan programs in accordance with the required standards, policies, rules, and regulations.

WHAT YOU WILL DO:

Responds to telephone inquiries from providers on subscriber verification, benefit eligibility, plan maximums, requirement of prior approvals and claim inquiries.
Verifies claims through online adjudication systems.
Makes suggestions for ways of improving workflows and processes.
Records and forwards provider feedback to the appropriate Team Manager and/or Manager.
Supports various projects and analyses using Excel, Word, Access, and other computer software.
Logs details of calls.
Assists with other duties as required.

COMPETENCIES:

Handles complex inquiries independently, utilizing strong listening and problem-solving skills.
Works effectively with people, maintaining pleasant telephone manner.
Thrives in a busy environment.
Conducts research and analysis to determine the root of problems.
Strong attention to detail, organizational skills, and the desire for continuous learning is needed to meet the expectations of this role.
Assumes ownership of the position and accountability for information relayed to providers.
Demonstrates advanced customer service skills on a daily basis.

WHAT YOU WILL HAVE:

Computer proficiency, particularly with Microsoft Office (i.e. Word and Excel) is required.
A dental background and familiarity with dental terminology is an asset.
Preference will be given to individuals with proven customer service experience with either in person or over the phone contact. A true commitment to a career as a call centre representative is an absolute must.

This position will remain open until suitable candidates are selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca

A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.

Apply Now

Refine Your Search

Dental Provider Relations Representative – Contact Centre

Drug Benefit Analyst – Pharmaceutical Product & Pricing Administration

Pharmacy Provider Relations Representative - Contact Centre

Dental Claims Coordinator – Provider Services

Investigator – Claims Audit & Investigation Services

Personal Benefits Consultant - Inside Sales Professional

Team Manager, Case Management Coordinators – Life & Disability Operations

Journey Management Specialist – Customer Journey & Intelligence

Interior Systems Mechanic – Facilities Management

Team Manager, Health and Dental Member Solutions - Information Technology

Other jobs to consider

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