Make a difference when it matters most. Join our fast-paced, 24/7 Emergency Assistance team as aBilingualFrenchCase Manager, where your decisions directly impact customer well-being and organizational efficiency. In this critical role, you'll be responsible for managing and reviewing complex cases, ensuring exceptional customer support, and maintaining cost control—all while growing your career in a dynamic, mission-driven environment.
What you will do:
- Monitor and update cases involving hospitalized patients and outpatient care, ensuring timely and accurate documentation in our systems.
- Collaborate with Medical Consultants and Registered Nurses to assess medical information and support decision-making.
- Approve eligible medical procedures and coordinate with internal medical teams.
- Communicate clearly with patients and/or their families regarding policy benefits, case updates, and logistical arrangements.
- Review insurance policies and assess the most appropriate course of action for each case.
- Set and adjust case reserves based on current and estimated costs.
- Investigate additional insurance coverage (e.g., Provincial Health, Extended Health Plans).
- Manage billing arrangements and secure up-to-date billing information.
- Gather and manage required documentation to support each case.
- Provide administrative and logistical support to maintain smooth case progression.
- Liaise with business partners and escalate complex cases as needed.
- Contact and coordinate with providers for authorizations, documentation, and clarifications.
- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
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What you will bring:
- Post-secondary education required; minimum 2 years of experience in an Emergency Assistance or similar case management role preferred.
- Exceptional attention to detail with strong multitasking skills in a high-pressure environment.
- Excellent verbal communication skills—professional, clear, and empathetic over the phone.
- Proven problem-solving skills with the ability to exercise sound judgment and initiative.
- High level of accountability and ownership of case outcomes.
- Solid understanding of global geography and awareness of current events.
- Familiarity with medical terminology.
- Fluency in French and English is required (written and spoken).
What we offer:
Base Pay: $23.59 per hour CAD
Actual base pay may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. Employees may also qualify for performance-based bonuses, merit increases, and other incentives based on individual and company performance. The availability and amount of these additional compensation elements are determined by company policy and may vary.
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. We offer acomprehensive benefits package that includes health, dental, and vision insurance, retirement savings plans, paid time off, and other employee programs. Eligibility for benefits is subject to plan terms and conditions and may vary based on position and/or employment status.
At Allianz we use some AI-assisted technology as part of our recruitment process to help match candidates to roles based on skills, experience, job title, and location. AI supports our recruiters by enhancing the efficiency and accuracy of candidate assessments and job recommendations, while all applications are reviewed by our recruitment team and final hiring decisions are made by humans.
Multiple vacancies may be filled from this job posting
How We Hire:
Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists under contract. Any unsolicited submission will not be considered.
102221 | Customer Services Claims | Professional | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
