What makes us so great?
We’re a private, Canadian-owned company employing over 3600 Team Members. We’re known for providing our customers with the most unique assortment of products, unrivaled customer service and exceptional value – for nearly 100 years.
We forge relationships that last – this is one of the things we enjoy most about our jobs. We call our employees “Team Members” and our managers “Leaders”. We are resourceful and authentic. We build trust by staying true to our word and providing Royal Service every chance we get.
You won’t find our unique combination of products and people anywhere else.
So what’s this role all about?
As the Store Leader of our newest Winnipeg East location, you will provide high level leadership and drive a high-performance store culture that delivers a consistent and elevated Royal Service experience at scale in a high-volume, multi-service environment. You will oversee all facets of the high-volume, large format retail store operation and achieve operational excellence driven by our Values.
Key Accountabilities include:
- Provides leadership in line with our values to well-trained and developed Team Members, championing Royal Service and setting the tone for an exceptional customer experience
- Fosters a safe and respectful work environment
- Manages all aspects of the day-to-day operations in a high-volume, multi-department store environment, ensuring consistent execution of company standards Creates team building opportunities through events, team meetings, on the floor interaction, and other store activities
- Ensures store playbook is translated, delivered to, and understood by all Team Members
- Executes on store plans to achieve sales targets; controls expenses and achieves profitability in line with company policies, practices and values
- Leads and develops a large team through consistent structured coaching, mentoring, daily floor presence, and performance management to drive results; spends time daily with Team Members to understand and assess working conditions, performance, and training needs
- Identifies talent for succession planning and career development purposes through regular performance feedback and monitoring
- Recruits, hires, develops, and works towards retaining Team Members through good leadership practices in a high-volume environment
- Ensures Royal Service standards are embedded across all operational areas, including merchandising, replenishment, and checkout
- Ensures customer concerns are resolved with urgency and Royal Service
- Promotes awareness and ensures compliance with all standard operating procedures, company policies and guidelines, health and safety procedures, and loss prevention protocols. Identifies, communicates and responds to any risks or violations in accordance with established procedures
- Fosters clear lines of communication between the store, the District Leader, and Home Office; ensures effective communication occurs throughout the store through various avenues, such as monthly team meetings and individual coaching sessions
- Understands all aspects and accountabilities of all store positions
- Implements merchandising directives and standards to support an outstanding shopping experience
- Remains aware of, and complies with, all provincial and local laws and regulations
- Monitors local competitors for business and talent on an ongoing basis
- Opens and closes store as required
A few other things we're looking for:
- High school diploma or equivalent; post-secondary education in related field considered an asset
- 5+ years progressive leadership experience in a high volume, large format retail environment
- Experience leading large teams across multiple departments, functions, or locations
- Outstanding leadership skills; ability to provide vision and direction while being able to coach, mentor and teach
- Leads from the floor, working alongside the team to drive results and customer experience
- Strong people and customer service orientation
- Community focused
- Excellent written and verbal communication skills
- Strong time management, organizational and problem solving skills
- Strong financial acumen with proven success in managing inventory, maximizing sales and profitability; ability to work within a budget
- Strategic thinker; ability to plan and execute to achieve goals
- Strong computer skills, including experience with MS office; ability to learn and use new technology
- Effective merchandising skills
- Ability to develop, motivate, and work well in a team environment
- Demonstrated enthusiasm, positive demeanour
- Ability to work in a fast paced, changing environment with minimal direction
- Emergency First Aid certification
- Forklift/pump truck certification
What’s in it for you?
We’ll offer you a competitive salary and top-notch company paid benefits. You’ll also participate in annual profit sharing, a variety of savings plan options, and we’ll match contributions to your pension as soon as you’re eligible. You’ll get a Team Member store discount on your first day, and other great perks too.
Feel empowered by providing Royal Service. Work alongside Team Members who live our values and embrace our quirky side. With access to free parking, a paid day to volunteer in your community, and opportunities for advancement – working Retail at Princess Auto isn’t just a job - it’s a career.
Ready to join us? We’re actively hiring to fill this open role - apply today, we’re ready to meet you!
Accessibility
Princess Auto Ltd. will consult with all applicants requesting accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.
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